FOOD SERVICES UPDATE
Financial impact since implementing new policy on April 27th:
- Negative balance/unpaid meals as of April 26 - $30,012.04
- Negative balance/unpaid meals as of May 16 - $35,641.20
- Increase since implementation of policy - $5,629.16
- Balance being “negotiated” - $1,242.00
- Remaining balance due - $34,399.20
Negative balance notifications since implementing new policy:
- Balances over $50 generate letter
- Negative balance letters being sent home twice a month
- Since new policy, all letters being sent home via mail
Customer Service Training:
- John C. Stalker Institute Customer Service program offered through
DESE started today
- Training session will take place every other month along with site visit
training for individual location staff