FIRST ENERGY PRESENTATION On April 22, 2019, representatives from - - PDF document

FIRST ENERGY PRESENTATION On April 22, 2019, representatives from First Energy presented an update on pertinent:

• Storm Restoration Processes in a storm or other outage,
• Forestry Issues, and
• Circuit Improvements

to Bainbridge Township Trustees, Department Heads, and those in attendance at the Trustee regular meeting. Representatives provided updated telephone numbers, websites and links during this informative presentation. The overview of this power point presentation can be found in this attachment, and will be permanently posted on our township Resources Page as well. We urge residents to review this information, and in particular note the Mobile Tools for Outage Situations.

BAINBRIDGE TOWNSHIP

Dave Conley

Regional External Affairs, FirstEnergy

Storm Restoration Process, Forestry, Circuit Improvements

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Planning and Preparation

Weather Event Process

 Company meteorologists monitor storm movement  Conference calls to plan response  Evaluate need for internal/external mutual assistance; bring

in additional crews/staff and prepare staging areas/supplies

 Communicate with employees, emergency management

agencies, government officials, regulators and customers emphasizing safety

Thunderstorms High Winds Snowstorms Extreme Temperatures Hurricanes Tornadoes

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Power Plant

Primary Lines

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Power Plants and Transmission Lines Main Lines

Main Feeder Lines Transformer

(Underground Service)

Neighborhood Distribution Lines Transformer

(Overhead Service)

Neighborhood Substation Transmission Lines

Block-by block restoration: small groups/individual customers

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Restoration Process

Short

Time to Restore

High Low

Trunk / Feeder Circuits Branches and Laterals

Short

Time to Restore

High Low

Trans and Sub

Short Extended

Time to Restore

High Low

Customers Affected

Individual Customers

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Restoration Process

 Messages - including safety information - communicated

through news releases, social media, paid media, www.firstenergycorp.com, and government entities

 FirstEnergy Contact Centers

– Staffing increased to manage call volume – Provide information through interactive voice response (IVR),

• utage website and customer

service representatives

 External Affairs Managers respond to government officials

and emergency management Communications

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24/7 Power Center / Reporting an Outage

Customers can:

• Report Outages via 1-888-544-

4877 (LIGHTS

• Report Outages from the map
• See where outages are
• ccurring by address, zip code
• r zooming in on the map
• Find estimated restoration data

during significant events

24/7 Power Center Outage Map

24/7 Power Center

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Individual damage locations with best-available ETR, cause and crew status

 “Areas” overview provides snapshot of current outages  Zoom in or use summary table to find outage information at local level  View ETRs, cause and crew status  Maps optimized for mobile devices

Mobile Tools for Outage Information



Mobile Website – No sign-up or installation, just use your smartphone to visit www.firstenergycorp.com – Report outages, receive status, view outage map



Alerts and Reminders – Timely emails or text messages – Customers can opt-in to topics related to power outages: – Weather alerts – Restoration updates – Notification of planned outages



Text Messaging – Report a power outage or request outage status using the text messaging service on your mobile phone More information on Alerts, Reminders, and Text Messaging: www.firstenergycorp.com/connect

24/7 Power Center

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54 44 87

Forestry



Trees are trimmed to improve service reliability and decrease the momentary and sustained loss of power (4 year regular cycle)



FirstEnergy employs independent contractors whose skilled, professional crews trim to provide enough clearance between limbs and lines for safe and reliable service. Crews perform the work under the guidance and inspection of FirstEnergy Forestry Supervisors.



FirstEnergy contractors attempt to notify property owners before removal of tree. This does not apply during emergency situations.



Crews are instructed to use a natural trimming method called directional pruning, proven to be the best method for the long-term health of the tree.



Stumps will be cut off flush with the ground where possible and roots left.



Small tree limbs and branches are run through a chipper and hauled away.



Wood too large for the chipper is cut into manageable lengths and left on the property for disposal by property owner.

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Vegetation Management program – www.firstenergycorp.com/trees

Circuit Improvements

 5 Sectionalizers installed to improve restoration time efforts

– $500,000 investment

 Smart Grid equipment installed  Circuit inspection completed February 2019

– Visual inspection of the circuit for potential hazards

 Thermal Scan scheduled for Summer 2019  Completed Circuit trimming in 2017

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