Final Final Eva Evaluation Presen esentation tion May 9 th th , - - PowerPoint PPT Presentation

5/17/2018

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Final Final Eva Evaluation Presen esentation tion Ma May 9th

th, 2018

2018 Wi WingSw Swept Ja Jay Stricklan Strickland, CE CEO

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In Intr trodu

• duction

tion to to Wi WingSw Swept and and CM CMTS

• Technology company based in Raleigh, NC
• ~50 Employees, Clients in all 50 states
• Developed to help IG offices track investigations
• Dozens of IG clients
• Serving IG offices from 5 users to nearly 100 users

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Case Case Progr

• gressi

ssion

• n fr

from

• m Cr

Crea eation tion to to Closeout Closeout

• CMTS has a configurable workflow
• We’ll configure it together during QuickStart
• It will match your current workflow (if desired)

CMTS will be configured to meet your agency’s desired workflow before launch

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Product

• duct and

and Te Technical Support Support

• Developers and support reps work together
• Phone hours: 8am‐5pm during weekdays

WingSwept offers two avenues for technical support – a helpdesk line and email support

• Response times typically range from instant

(via phone) to a few hours (via email)

Operations Impact Type

Mission‐Essential Mission Non‐Essential Mission – Relevant

Work Stopped Work Impaired Work Stopped Work Impaired Support Request Response Acknowledgement Window 60 Minutes 120 Minutes 240 Minutes 1 Day 1 Day

Service‐Level Agreements CMTS Support Team

Allison Julie Paula Jerry Danielle

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Product

• duct Cap

Capabilitie ilities’ s’ Align lignment wi with Needs Needs

• We have an extremely high OIG retention rate
• CMTS is actively developed based on suggestions

from IG offices around the country

• We stay up‐to‐date on IG offices’ software needs

CMTS is developed for IG offices, and it’s designed to meet needs just like yours OIG Clients Include

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Product

• duct’s Ea

Ease of

• f Use

Use (The (The 5 Es) Es)

• CMTS’s User Interface was overhauled

in 2016 to be more intuitive than ever

• It is designed to prevent erroneous or

duplicative data throughout the system

• A ‘see what you need to see’ system

is designed maximize efficiency and prevent unauthorized data access

Thanks to CMTS’s configurability, most users are comfortable with CMTS after ½ day of training!

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Product

• duct’s Tr

Transition thr through ugh Case Case Wo Workflow

• Data can be copied automatically from one

case type to another

• Automatic notifications can alert people when

actions are needed or a case has stalled

• Pre‐determined requirements can prevent

cases from moving forward until certain steps are completed The actions that happens as a case progresses are determined by your team

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Thank Thank Yo You!

I’m happy to answer any questions you have.