SLIDE 1
Facility Quality Forum Guidelines A Feedback and data PIP Tool for Residents, Families, and Staff
Part of the Facility QAA/QI/QAPI Suggested participants: Appoint a facilitator that is a trusted resource to residents, families, and staff. A social worker would be a suggested facilitator. It is suggested to have 2 residents, 2 families, 2 C.N.A. staff and a Charge Nurse. Keep the group to a small, workable number Group Introduction: We are gathering information to guide culture change. This tool will guide feedback from the recipients of care, the consumers of care, and our wonderful workforce, the deliverers of care.
- 1. Explaining the three components of physical, mental, and psychosocial
wellbeing: “Facilities are guided by regulatory language that says residents have the right to maintain or attain the highest level of physical, mental, and psychosocial well being. In lay terms, that means that facilities are responsible for helping residents be the best they can be in regards to how they walk, move, care for yourself, use the bathroom, etc.”
- 2. Physical well-being, as defined by residents I have talked with is “body and soul
harmony”. That has been explained as: “Getting help when you need it, doing what you can do, and having comfort”.
- 3. Mental well-being, in their terms, is “peace of mind, feeling safe and secure. A
sense of well-being. Mental well being is the availability of resources for counseling and support, the ability to have access to care to meet individual needs.
- 4. Social well-being, as described by residents, is about friends, relationships,