F24 F24 Notification and Crisis Notification and Crisis - - PowerPoint PPT Presentation

F24 F24 Notification and Crisis Notification and Crisis Management Management

January 9, 2013 January 9, 2013

About F24 About F24

F24 Group F24 Group

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Founded: April 2000

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Headquarters: Munich, Germany

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Clients: 500+ International Customers in more than 70 countries

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Publicly Traded: IPO 2006

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Offices: United Kingdom, France, Spain, Czech Republic, USA

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2011 Deloitte Technology Fast 50 Company

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Corporate Focus Corporate Focus

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High-security telecom alerting and crisis management solutions

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Consulting and support for Crisis Management & Business Continuity Management

 Specialists in services to large-scale companies and public-sector

FACT24 FACT24

Basic Information Basic Information

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FACT24 is an ASP solution

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Clients require no additional hardware/software

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Administration & operation via any PC (Internet) or by telephone

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FACT24 is globally available in 8 languages (4 new languages in 2013) Main Functions Main Functions

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Alerting, Emergency Notification and Crisis Management

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Telephone Conferencing

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Info Hotline

 Case Manager

F24 Customers F24 Customers

Energy & Industry Energy & Industry Health & Pharma Health & Pharma Transport & Logistics Transport & Logistics Trade, Banking & Insurance Trade, Banking & Insurance IT & Telecommunications IT & Telecommunications Other Organizations Other Organizations

FACT24 FACT24

FACT24 FACT24

FACT24 FACT24

F24 Case Manager F24 Case Manager

Features: Features:

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Web-based platform for multidirectional communication between any number of key personnel using a variety of devices

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Real-time exchange of instant messages, information, documents and files

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Data from different alerts can be incorporated during an emergency

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Subscription to relevant messages from news portals / social networks (Twitter) as RSS feeds

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Chronological, tamper-proof list of all activities in an emergency log

10.01.2013 Seite 9

F24 Case Manager F24 Case Manager

FACT24 Availability FACT24 Availability

99.998% 100%

105 min.

Potential Downtime per Year

0 min.

Actual Downtime

The past 4 years FACT24 has had 100% availability

Contractually Guaranteed Availability Actual Availability

• 24/7/365 monitoring
• Daily penetration tests
• Consistent patch management
• Continuous training
• Background checks for new hires
• External audits
• ISO 27001 & BS-25999 certification
• State-of-the-art development

process

• Non-disclosure agreement with all

staff

• Service Providers
• Data Centers
• Internet Backbones
• Telco Carriers
• Physical Lines
• Hardware
• Firewall
• Systems
• Databases
• Technical Staff

Proactive Action Proactive Action

FACT24 Information Security and Data FACT24 Information Security and Data Protection Protection

Redundancy Redundancy

Are You Really Are You Really Prepared? Prepared?

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During Hurricane Sandy, organizations and municipalities delivered more than 10 million alerts 10 million alerts.

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The most critical component of any emergency is the ability of an organization to communicate to their targeted recipients in a timely and effective manner.

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The key emergency notification best practice is to use multiple contact paths (landline, email, SMS, mobile phones, etc.) to ensure that each alert conveys critical information or a call to action that reaches each intended recipient.

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According to the International Telecommunication Union 87 percent of the world population have some type of mobile device

We Can We Can’ ’t Prevent t Prevent Disasters Disasters… …. .

But We Can Help You But We Can Help You Manage Them Manage Them

Robert Mattes Managing Director F24 United States Inc. 1330 Avenue of the Americas, Suite 23A New York, NY 10019 ∙ United States of America +1 212 653 0948 ∙

• ffice_us@f24.com

Thank you!

WWW.F24.COM

Germany | USA | Great Britain | France | Spain | Czech Republic