F undr aising E ve nt Manage me nt By L a yla Mo o sa vi la - - PowerPoint PPT Presentation

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F undr aising E ve nt Manage me nt By L a yla Mo o sa vi la - - PowerPoint PPT Presentation

F undr aising E ve nt Manage me nt By L a yla Mo o sa vi la yla m11@ ho tma il.c o m L a yla Mo o sa vi fundra ising tra ining a nd Al Be ll @ T hirdStra nd Outc ome s Wha t is F undra ising e ve nts a nd wha t is g a ine d


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SLIDE 1

F undr aising E ve nt Manage me nt

By L a yla Mo o sa vi la yla m11@ ho tma il.c o m

L a yla Mo o sa vi fundra ising tra ining a nd Al Be ll @ T hirdStra nd

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SLIDE 2

Outc ome s

  • Wha t is F

undra ising e ve nts a nd wha t is g a ine d fro m it

  • Wha t e sse ntia l ing re die nts a re e sse ntia l in

ma na g ing fundra ising e ve nts

  • Ho w do e s E

ve nts fit in the F undra ising Mix

  • Wha t pre pa ra tio n a nd pla nning is

ne e de d

  • I

mpo rta nc e o f ha ving re a listic a nd me a sura b le o b je c tive s

  • Unde rsta nding o f e ve nt life c yc le a nd

time line

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SLIDE 3

What is E ve nts F undr aising

  • A fundra ise r is a n e ve nt o r c a mpa ig n who se

prima ry purpo se is to ra ise mo ne y fo r a c a use , c ha rity o r no n- pro fit o rg a nisa tio ns (Wiki).

  • Org a nising e ve nts a s a me a ns o f fundra ising c a n

b e a g re a t wa y to invo lve a n a rra y o f diffe re nt pe o ple a nd the c o mmunity a s a who le . I t c a n ra ise a wa re ne ss fo r yo ur c a use in a fun wa y, re a c hing ne w a udie nc e s a nd a wide r po te ntia l ne w suppo rte r b a se .(I CF M)

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SLIDE 4

Diffe r e nt type s of e ve nts

Spe c ia l e ve nts (la rg e , me dium a nd sma ll sc a le )

  • Ba ll
  • Auc tio n
  • Ca r b o o t sa le
  • Sc ho o l F

a ir

  • Pa rty
  • F

e stiva l

  • Co nc e rt

Spo rts e ve nts

  • Ma ra tho n
  • Go lf to urna me nt
  • 5k runs

Co nfe re nc e s

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SLIDE 5

E ve nt be ne fits

  • Ra ising mo ne y
  • Pub lic ity
  • Re wa rd suppo rte rs
  • Ga in Ne w suppo rt
  • Re c ruitme nt
  • Attra c t Ne w a udie nc e
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SLIDE 6

F undr aising Mix

  • Individual
  • Community
  • Companie s
  • T

r usts and foundations

  • National lotte r

y

  • Gove r

nme nt

  • E

U

  • E

ve nts

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SLIDE 7

What do e ve nts c ontr ibute ?

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SLIDE 8

F undr aising r atios

Ce ntre for Inte rfirm Compa rison 2014

  • http:/ / www.c ifc .c o.uk/ F

undr atios14.html

  • E

ve nts c ontr ibute d 2.7% of voluntar y inc ome

  • E

ve nt inc ome fe ll by 5.5%

  • Mass par

tic ipation e ve nts also in de c line with ave r age gr

  • ss pr
  • fit mar

gin 57% ,de c lining c 10% YoY

  • Re tur

n on inve stme nt for e ve nts £1.91

  • T

r usts £7.88, Cor por ate s £5.16, Committe d give r s £6.16, Major donor s £3.52, DM £1.63

  • F
  • r

sponsor e d fundr aising, the ave r age amount r e c e ive d pe r donor was £312, with an ave r age donation pe r sponsor

  • f £23.6.
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SLIDE 9

Individual

  • Ma jo r do no rs
  • Co mmunity
  • E

ve nts

  • Cro wd F

unding / So c ia l ne two rk

  • L

e g a c ie s E ve nts usua lly fo rm pa rt o f the first fo ur

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SLIDE 10

4 stage appr

  • ac h
  • Pr

e - planning – 6 months

  • Or

ganising – 5 to 1 month

  • F

inal pr e par ation – 1 we e k be for e

  • Post e ve nt
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SLIDE 11

Pr e - planning

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SLIDE 12

T hings to think about

  • Whe re the spe c ia l e ve nts

pro g ra mme fits in yo ur o ve ra ll stra te g ic dire c tio n a nd fundra ising stra te g y

  • I

mpo rta nc e o f c le a r o b je c tive s

  • Brie f o ve r vie w o f SWOT

a nd PE ST

  • Re se a rc h a nd re se a rc h so urc e s
  • L

ist a ll the pla nning a c tivitie s

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SLIDE 13

Mor e things to think about

  • T

iming o f ke y a c tivitie s fo r the spe c ific e ve nts

  • Pro viding the o rg a nisa tio n

a wa re ne ss o f a ny le g a l le g a l/ fisc a l/ VAT issue s re la te d to e ve nt

  • I

de ntify ke y mile sto ne s fo r mo nito ring a nd e va lua ting the e ve nt

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SLIDE 14

F undr aising Cyc le : Inte r nal and E xte r nal Pr e par ation

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SLIDE 15

Inte r nal pr e par ation

  • Unde rsta nding yo ur o rg a nisa tio n
  • Ca se fo r suppo rt
  • F

unde r & re so urc e a udit

  • Pla nning
  • Stra te g y
  • Org a nisa tio n a nd fundra ising

syne rg y

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SLIDE 16

Unde r standing your

  • r

ganisation

  • Visio n a nd Missio n
  • Ob je c tive s
  • Po sitio ning
  • Stra te g y
  • E

thic s/ va lue s

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SLIDE 17

Case for Support

  • What is unique about your organisation (USP)
  • Are there similar organisations that do what you do?
  • How does your organisation stand out and differ from

similar causes and organisations or service providers?

  • What are the specific needs of your organisations/project?
  • How many people do you directly help?
  • Are you national or local?
  • If you did not exist what would happen?
  • Useful statistics about the need and the problem?
  • Is there a current gap you are trying to fill?
  • Are you a leader in your field?
  • What is your objective and why do you need the funding?
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SLIDE 18

Case for support elements

  • Need
  • Vision/mission/values
  • Plans for future
  • Services: features and benefits
  • Unique selling points (USP)
  • Innovation, cost effectiveness,

sustainability

  • How you are portrayed in the

press

  • Public image and brand
  • Achievements, impacts and
  • utcomes
  • Who you support
  • Who supports you
  • Who is your audience
  • Financial goals
  • Leadership of organisation
  • Trustees experience
  • How can donors get involved

and benefit

  • Benefit to companies
  • Use of volunteers
  • Relationship with funders
slide-19
SLIDE 19

Business case for support

  • Charity audience reach- direct and indirect
  • Charity's demographic group of interest to a company
  • Does charity reach any particular demographic sectors ?
  • How beneficial is brand association to a company?
  • Does the charity offer any money can’t buy experiences?
  • Do you share the same vales?
  • How will this be cost effective?
  • Will there be a return on investment
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SLIDE 20

Stra te g ic pre pa ra tio n

  • I

nte rna l SWOT a na lysis

  • E

xte rna l PE ST a na lysis

  • He lps with a c tio n pla n a nd time

fra me

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SLIDE 21

Cr

  • ss te am wor

k inte r nally and e xte r nally

Co o rdina ting e ve nt a c tivity with:

  • o the r de pa rtme nts whe re ne c e ssa ry
  • e xte rna l b o die s invo lve d o r

a ffe c te d Co mpo ne nts o f a do c ume nt c a lc ula ting fe a sib ly o f e ve nt

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SLIDE 22

T e a m/ ste e ring g roup a pproa c h

  • Ide ntify oppor

tunitie s

  • Pr

e - e mpt c lashe s

  • Gain knowle dge
  • De le gation
  • Communic ations
  • Cle ar

r

  • le s and T

OR

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SLIDE 23

Obje c tive s

  • Spe c ific … … .. Why a re you doing it?
  • Outc o me s e .g . pub lic ity, fundra ising , ne two rking ,

tra ining / e duc a tio n, c o nsulta tio n, info rma tio n sha ring

  • Me a sura ble … Qua ntity
  • Ac hie va ble - c a n it be done
  • Re a listic - do we ha ve the re sourc e s a nd

wha t re sults c a n we re a listic a lly e xpe c t

  • T

ime bound- by whe n a nd how long do we ne e d Know the priority of your obje c tive s

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SLIDE 24

Be ginning with the e nd in mind!

  • Wha t you a r

e inte nding to do a nd why?

  • Wha t is the motiva ting fa c tor

for doing it?

  • Che c k tha t your
  • bje c tive fits with your

str a te g ic pla n a nd ove r a ll a ims

  • Doe s your
  • bje c tive fit with your

skills a nd e xpe r ie nc e ?

  • Is it r

e a listic g ive n like ly time a nd budg e t c onstr a ints?

  • Ma ke your
  • bje c tive simple a nd e a sy to

unde r sta nd

  • If you ha ve mor

e tha n one obje c tive pr ior itise the n into pr ima r y a nd se c onda r y obje c tive s.

  • It is e a sy to lose sig ht of your
  • bje c tive so be for

e ma king ANY de c isions c ome ba c k to your

  • bje c tive
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SLIDE 25

Pur pose of Obje c tive s

  • F
  • c us
  • Pr

e ve nt dr ift

  • Collabor

ative wor king

  • De le gation
  • Re sour

c e ide ntific ation

  • Communic ations
  • Suc c e ss c r

ite r ia

  • E

valuation

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SLIDE 26

Audie nc e

  • Who ar

e your audie nc e (s)?

  • What ar

e the ir e xpe c tations?

  • Whe r

e ar e the y? How far will the y tr ave l?

  • What ar

e the ir ne e ds and fe ar s? £, status,

e go, physic al

  • What will stop the m fr
  • m c oming
  • How do the se e ffe c t se r

vic e and mar ke ting

  • Se c ondar

y audie nc e s tr

uste e s, pr e ss,

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SLIDE 27

Ge t c r e ative

  • Me e ts your
  • bje c tive (s)
  • Me e ts audie nc e ne e ds/ fe ar

s

  • F

it with ove r all c har ity pur pose

  • Br

e aks the bor e dom bar r ie r (USP)

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SLIDE 28

Cr e ative pr

  • mpts
  • T

he me s – se asons, e xhibitions, national we e ks

  • Gaps – in c ur

r e nt offe r ing

  • T

r e nds – tv pr

  • gs, music , the atr

e , spor ts e tc

  • Compe titor

s

  • Othe r

; le tte r s, c olour s, c ountr ie s

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SLIDE 29

L e gal implic ations (1)

  • L

ic e nc e a nd pe rmissions; L

A, c ountr yside r ights of way ac t, T E NS, e me r ge nc y se r vic e s e tc .

  • E

qua l a c c e ss a nd e qua litie s

  • E

nvironme nta l impa c t

  • He a lth a nd sa fe ty
  • T

ra ve l re g ula tions

  • 3 pe a ks
  • F
  • od hyg ie ne
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SLIDE 30

Se t Budge t

  • Inc ome s a nd e xpe nditure s
  • Cost ba se d/ Historic a l plus
  • Conting e nc y
  • Re a listic - quote s
  • Be st/ worst a nd like ly sc e na rios
  • Re a listic sponsorship
  • Re turn on inve stme nt
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SLIDE 31

Ana lysis - ROI

Also c alle d fundr aising r atio, c an he lp to de c ide whe the r to pr

  • c e e d or

not with your e ve nt

Ne t inc ome T

  • tal c osts
  • Cash c olle c tion

Inc ome £500 c osts £50

  • E

ve nt Inc ome £12,000 c osts £3,000

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SLIDE 32

Ana lysis - Bre a ke ve n

T he po int a t whic h fo re c a st inc o me e xc e e ds c o sts, e xpre sse d a s the numb e r o f tic ke ts/ g ue sts

1. Wor k out total fixe d and var iable c osts and inc ome s 2. F ixe d c osts Var iable inc ome p.p – Var iable c osts p.p

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SLIDE 33

A Fixed Costs Venue hire 900 AV Equip 150 Advertising 300 Entertainment 150 Speaker 1500 Photography 200 Invitations 300 Variable costs Lunch £15 pp 1500 Wine £1.50 pp 150 Thank you cards 50ppp 50 Fixed Income Sponsorship Variable Income Ticket sales £40 pp Raffle £1 pp

B Fixed Costs Stewarding costs 900 Safety barriers 1000 Chip timing 2000 Photography 200 PA equipment 400 Advertising 1000 Portaloos 500 Variable costs Per Person Walker support/sponsorship packs £3 Refreshments £5 T- shirt £2 Thank you cards 50p Fixed Income Sponsorship 1000 Variable Income Sponsorship £200 pp Raffle £1 pp

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SLIDE 34

Choosing a da te

Spe ake r Ve nue Date

Audie nc e

slide-35
SLIDE 35

Choosing a da te

Conside r ations:

  • T

he day, se ason and like ly we athe r

  • Clashe s with othe r

e ve nts with; the same tar ge t audie nc e , sc hool holidays and half te r ms, national e ve nts i.e . c up final, gr and national, e le c tion days

  • T

ime to ope n and c lose the e ve nt allowing for se t up, tr ave lling time and public tr anspor t links, qualifying he ats, ne e d for daylight e tc

  • Availability of the ve nue
  • Availability of e nte r

tainme nt, c e le br ity or spe ake r

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SLIDE 36

Choosing a ve nue

  • Me e t obje c tive s
  • Audie nc e fit
  • T

ra ve l c onside ra tions

  • Spe a ke r, e nte rta inme nt, g ue st a nd sponsor

re quire me nts

  • Ve nue finde r we bsite s/ c onta c ts
  • Site visit/ ve nue da ta ba se
  • Some whe re tha t is inte re sting / unique / fre e !
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SLIDE 37

Contra c tua l c onside ra tions

  • Cla rify wha t e xa c tly is inc lude d .. Assume

no thing !

  • E

q uipme nt use – yo urs & the re ’ s

  • Sha re d a re a s/ so le use
  • Sig na g e
  • E

xpe rie nc e o f ma in c o nta c t a nd ma na g e r o n the da y

  • Re q ue st c o pie s o f c e rtific a te s, insura nc e

a nd risk a sse ssme nts

  • Re vie w c o ntra c t do n’ t just sig n!
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SLIDE 38

Dr aft e ve nt outline

  • T

ime table 1.p.m gue sts ar r ive dr inks r e c e ption 1.30 p.m. lunc h 2.30 p.m. Spe ake r 3 p.m. c offe e and public ity mate r ials 3.30 p.m. e nd

slide-39
SLIDE 39

Communic a te e ve rything to ke y sta ke holde rs

Ste e r ing gr

  • up

Obje c tive (s) Audie nc e (s) Ide as and USP L e gal implic ations Budge t Date (s) and ve nue (s) E ve nt outline

slide-40
SLIDE 40

Or ganising

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SLIDE 41

Or ganising

  • 1. Sta rt c ompiling a ma na g e rs ma nua l
  • 2. Ge t quote s - ve nue , food, tra nsport. Ag re e

te rms de posit, fina l numbe rs a nd pa yme nt

  • 3. L

ia ison with offic ia ls – polic e , fire , 1st a id, L ic e nse s a nd pe rmissions, first a id a nd insura nc e ,

  • 4. E

quipme nt hire – PA, toile ts, ma rque e , lig hting , c ommunic a tions

  • 5. Re se a rc h a nd a g re e e nte rta inme nt, c e le bs,

sponsors, tra nsport

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SLIDE 42

Or ganising

  • 7. De posits a nd c ontra c ts
  • 8. Pa rtic ipa nt c a re
  • 9. T

ic ke t a nd da ta proc e ssing 10.Ma rke ting a nd c ommunic a tions 11.Risk a sse ssme nt; ha za rds & a c tions 12.Site pla n; e ntra nc e s & e xits 13.Re c ruit ste wa rds/ volunte e rs 14.Conting e nc y pla ns

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SLIDE 43

L e gal implic ations (2)

  • Writte n a g re e me nt for c orpora te s
  • Me rc ha ndise a nd tra ding
  • He a lth a nd sa fe ty, risk a sse ssme nts
  • DBS (CRB) c he c ks
  • Pa rtic ipa nt e xpe nse s a nd e quipme nt
  • Sponsorship; re funds, c osts of trip
  • L

e g a l c onse nts in a dva nc e

  • L
  • tte rie s/ ra ffle s
slide-44
SLIDE 44

Manage r s manual

  • T

itle , obje c tive , la st a me ndme nt, issue da te

  • Pe rmissions a nd lic e nc e s, a pprova ls
  • E

ve nt ma na g e r c onta c ts a nd like ly move me nts

  • Ma na g e me nt struc ture , role a nd re sponsibilitie s
  • Ke y sta ff c onta c t numbe rs/ ra dio c a ll sig ns
  • Site ma p
  • E

ve nt sc he dule / time ta ble

  • Risk a na lysis a nd re ports
  • Ne w risk re porting form
  • Ac c ide nt re port a nd log g ing form
  • Na me s a nd numbe r of subc ontra c tors, se rvic e

provide rs

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SLIDE 45

T ips

  • Use one note book
  • Build c ontac ts database asap
  • Ge t me e ting in e ar

ly

  • Use double e ntr

y diar y ke e ping

  • Star

t your c he c klist now!

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SLIDE 46

Ce le britie s

  • Re se ar

c h Affinity

Pe r sonal/ family e xpe r ie nc e L

  • c ality
  • Make c ontac t

Ar tists handbook, Spotlight, Re d Page s, http:/ / www.hollywoodhe r

  • e s.c o.uk/
  • State your

c ase

Re ason for link What you do What you would like the m to do

  • Contr

ac t

Public ity photo, biogr aphy F ull br ie fing, ke y me ssage s E xpe nse s F

  • llow up
slide-47
SLIDE 47

Sponsorship Pa c ka g e

  • Pe r

sonal c ontac t to asse s inte r e st

  • State the be ne fits to the sponsor

, e nsur e the y ar e r e le vant to the fe e be ing r e que ste d

  • Re asons for

the link

  • Cle ar

ly state what the y ar e be ing aske d to sponsor and why

  • De monstr

ate the e ve nt is we ll r e se ar c he d,

  • r

ganise d and a like ly suc c e ss

  • Cove r

all the c ommunic ation basic s

  • E

nsur e your pr

  • posal/ r

e que st is c onc ise , pr

  • fe ssional and attr

ac tive

  • Cove r

ing le tte r with ne xt ste ps

slide-48
SLIDE 48

Par tic ipant c ar e

  • Data manage me nt
  • Payme nt pr
  • c e sse s; e ve ntbr

ite

  • F

e e s/ sponsor ship

  • Spe c ial e quipme nt
  • Communic ations plan
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SLIDE 49

Aims of Promotion

Inc re a se sa le s by -

  • Conve y be ne fits
  • Minimise r

isks £, sta tus, e g o , physic a l

  • Basic infor

mation

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SLIDE 50

Channe ls

L

  • c al/ National me dia
  • Ra dio a nd te le visio n

inte rvie ws

  • Jo urna ls a nd ma g a zine s
  • Club ma iling lists

Soc ial me dia

  • We b site pa rtne rs
  • Go o g le Ads
  • F

a c e b o o k

  • Be b o , Yo u tub e e tc
  • Blo g s a nd re vie w site s
  • E

ma il/ SMS/ T e xt g iving

  • T

witte r

Public Re lations

  • Pho to c a lls
  • Stunts/ F

la sh mo b

  • Co mpe titio ns
  • Co mmunityne wswire .o rg
  • Me dia trust.o rg

Pe r sonal se lling

  • T

ruste e s/ wo rd o f mo uth

slide-51
SLIDE 51

Communic ations plan

  • By audie nc e
  • Ke y me ssage s for

diffe r e nt stage s of e ve nt time line

  • Ide ntify me thods
  • F

r e que nc y of c ommunic ations

  • Ke e p within budge t
  • On- going c ommunic ations plan
slide-52
SLIDE 52

Communic ations plan

Me ssage

  • bje c tive

Audie nc e Ke y Me ssage s Me thod T iming Re pe at/ Pulse

slide-53
SLIDE 53

Volunte e r s

  • T

r uste e s/ staff/ volunte e r s

  • T

ime c ommitme nt

  • E

xpe r tise

  • De fine r
  • le s/ r

e sponsibilitie s

  • Re c r

uitme nt L

io ns, Sc o uts, ro undta b le , c a de ts e tc , re fe re nc e s

  • L

e gal da ta pro te c tio n, DBS, e tc

  • We lfar

e inc l he a lth a nd sa fe ty, c o mms

  • Outsour

c e ho tb o x e tc

slide-54
SLIDE 54

Continge nc y Plans

  • ‘What if’ planning
  • L

ike ly and unlike ly e ve nts

  • Change / postpone / c anc e l
slide-55
SLIDE 55

E valuation

  • Monitor

your

  • bje c tive s, sugge st

impr

  • ve me nts for

ne xt time

  • F
  • r

mal and infor mal fe e dbac k

slide-56
SLIDE 56

F inal pr e par ations

slide-57
SLIDE 57

Confirma tions a nd c ommunic a tions

  • Confir

mations with supplie r s/ spe ake r s/ c e le bs e tc .

  • F

inal time table , br ie fings & phone numbe r s sta ff, vo lunte e rs, me dia , c e le b s/ spe a ke rs

  • Info pac ks – pr

e ss/ VIPs

  • Spe c ial public ations r

e ady

  • Inte r

vie ws/ photos ar r ange d

slide-58
SLIDE 58

E quipme nt on site

  • Signage
  • Manage r

s manual

  • Risk asse ssme nts
  • L

ic e nc e s and pe r missions

  • E

me r ge nc y kit bag

  • E

valuation for ms

slide-59
SLIDE 59

Che c klists

  • Me ntally walk thr
  • ugh your

e ve nt

  • T

ime d ac tions with name d pe r son r e sponsible

  • Inc lude note s for

you to c he c k ac tions; c ontr ac tor de live r ie s e tc .

slide-60
SLIDE 60

Che c klists

  • F

ir e e xits ar e c he c ke d and c le ar

  • Public ar

e as ar e c le an and c le ar

  • Appr
  • pr

iate le ve l of fir st aid is available

  • Signage and dir

e c tions ar e in plac e

  • Communic ation syste ms ar

e wor king e ffe c tive ly

  • All mate r

ials, infor mation and public ity ar e available

  • All lic e nse s and doc ume ntation ar

e on site

  • Any e quipme nt is pr

e se nt and wor king

  • All he lpe r

s atte nd br ie fing

  • Name badge s for

volunte e r s and ke y pe r sonne l

  • Sponsor

s br and is in plac e

  • Banking mate r

ials, float, c ash box e tc ar e on site

  • E

me r ge nc y ‘kit bag’ on site

slide-61
SLIDE 61

Br ie fing

  • F

ire e xits a nd a sse mbly point

  • T

ime ta ble of e ve nt

  • Ke y role s, re sponsibilitie s a nd e xpe c te d be ha viour
  • F

irst a ide r a nd first a id box

  • Ke y issue s from risk a sse ssme nt
  • Ve nue a nd fa c ility informa tion, food, toile ts, pa rking ,

te le phone s, smoking polic y

  • Ala rm syste ms – fire a nd inte rna l c a ll sig ns
  • E

me rg e nc y c ommunic a tion pla n

  • Imme dia te point of c onta c t
  • Bre a ks, re fre shme nts, sig ning in/ out, e xpe nse s
  • T

ha nk you

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SLIDE 62

Post e ve nt

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SLIDE 63

Post e ve nt

1. Cle an up and walk ar

  • und

2. Bank c ash 3. Se c ur e payme nts 4. Invoic e s 5. T hank yous’ 6. Me dia 7. E valuation 8. F inal r e por t

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SLIDE 64

F inal Re por t

  • Ob je c tive a nd impa c ts
  • Ma na g e rs summa ry o f suc c e sse s a nd fa ilure s
  • E

ve nt size ; pub lic , sta lls, a tte nde e / runne rs

  • Summa ry o f fina l a c c o unts; inc o me , e xpe nditure

e xpla na tio n o f sig nific a nt pla nne d b udg e t disc re pa nc ie s

  • Ac c ide nt o r e me rg e nc y inc ide nts
  • Co nta c ts; lo c a l a utho rity, e me rg e nc y se rvic e s, St

Jo hns/ Re d Cro ss, e xhib ito rs, site se rvic e s, sta ff

  • Re so urc e s; sig ns, no tic e s, re fle c tive ja c ke ts a nd

whe re the y a re sto re d

  • Pro po sa l a nd re c o mme nda tio ns fo r future e ve nts
  • Po te ntia l pro b le ms fo r future ye a rs
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SLIDE 65

E ve nts str ate gy

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SLIDE 66
slide-67
SLIDE 67

E ve nts life c yc le

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SLIDE 68

Any que stions?