Event Manager Role Safety Event Manager with QPrecision About - - PowerPoint PPT Presentation

Event Manager Role

• Safety Event Manager with QPrecision

• About User Roles

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• Users in Safety Event Manager are assigned roles depending
• n the kinds of tasks they will perform to resolve events.
• User roles determine the privileges and kinds of information

to which you have access.

• Event Manager role is a crucial role in the Safety Event

Manager resolution process.

• Other user roles include:

– Department Leader – Analyst – Investigator – Event Submitter – System Administrator

• Event Type Assignments

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• Event Managers are responsible for managing events based
• n specific event types.
• Each Event Manager must be assigned at least one event

type.

• Event Managers can be assigned access to multiple or all

event types based on their area of responsibility.

• Event Managers are notified when an event of the type

assigned to them is reported, regardless of department.

• Event Manager Assignments

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• The Event Manager role is assigned to users according to

their area of expertise.

• An example of an Event Manager who may be assigned a

specific type or types of events is the Pharmacy Director.

• Event Managers can have different privileges based on their
• role. For example, Event Managers who have access to all

events are typically responsible for closing events.

• The privilege to view all events is usually assigned to users

who were responsible for managing incident reports before SEM with Qprecision was implemented, such as the Risk, Safety, and/or Quality Management staff.

• Who Is An Event Manager

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• Reviews the event report and adds or corrects

information based on area of expertise

• Answers manager-level questions, if needed

Ensures Data Accuracy

• May classify events to enable correct notification
• May flag events to route them to key administrative

processes such as peer review

Enables Appropriate Resolution

• Gathers information about underlying causes by

assigning follow-up investigations to key team members, if needed

Makes Effective Use

• f Resources
• May close events upon resolution
• May reopen events if additional investigation is needed
• May delete duplicate, incomplete, or wrongly entered

events

Manages the Database

• Runs reports to identify trends and improvement
• pportunities

Analyzes the Data

Event Managers can have different levels of responsibility. Responsibilities can include verifying event data, facilitating event resolution activities, and delegating tasks to appropriate members of the team.

• Typical Event Manager Workflow

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Event is Reported in SEM with QPrecision Receive Notification

• For event types assigned, a

notification email is received

Review Event Details

• Add or correct details if needed
• Classify the event
• Add/edit severity level

Close the Event

• Confirm that all event activity

has been completed

• May also be performed by

designee

Assign Follow-ups

• Assign general investigations, if

needed

• Assign a Root Cause Analysis, if

needed

Perform Analysis

• Run reports on event data
• May also be performed by

Department Leaders and Analysts

Conduct Follow-up

For events that do not need follow-up

Note: This workflow may vary by facility, in accordance with

• rganizational policy and

procedure.

• Key Takeaways

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• The Event Manager role is a crucial role in the Safety Event

Manager resolution process.

• Event Managers are responsible for managing events based
• n specific event types.
• An Event Manager can be assigned access to one or more

types of events based on their area of responsibility.

• The privilege to view all events is usually assigned to users

who were responsible for managing incident reports before Safety Event Manager was implemented, such as the Risk, Safety, and/or Quality Management staff.

• Tools & Resources

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• Help

– User Guide – Online Help

• Quantros Support

– http://quantros.com/supportportal.htm – Email: support@quantros.com – Dial (408) 957-3300 (5:00 am – 6:00 pm PST, Monday – Friday) – For emergency help after support hours, call 1-888-827-4248, option 2. This service is for Severity 1 issues only.