28/02/19 EOSC Performance Indicators Quarter 3 (Oct – Dec) 2018-19 Grace Crawford Senior Performance & Strategy Officer Performance Indicator – 17 Reduce the level of residual household waste collected per head of the population (kg) Q3 Performance Trend 60 60 50 50 50 47 50 50 40 40 30 30 20 20 10 10 0 0 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments The result for Quarter 3 is provisional and the amount of waste collected per head is within the target. 1
28/02/19 Performance Indicator – 18 Percentage of household waste collected and sent for reuse, recycling and composting Q3 Performance Trend 60% 60% 50% 50% 43% 42% 42% 40% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments This result is provisional and is on target. Performance Indicator – 19 The c leaner local streets survey rating based on the DEFRA amounts of litter and detritus guidelines Q3 Performance Trend 95.00% 95.00% 94.60% 100.00% 100.00% 91.50% 80.00% 80.00% 60.00% 60.00% 40.00% 40.00% 20.00% 20.00% 0.00% 0.00% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments The result for Quarter 3 has narrowly missed the target by 0.4%. In Quarter 3 more detritus was noticed in some areas, this can be attributed to seasonal leaf fall and Serco have now completed a full leaf clearance in all hotspot areas. Routine sweeping remains on schedule. 2
28/02/19 Performance Indicator – 22 The percentage of reported/justified missed bins per quarter Q3 Performance Trend 0.35% 0.35% 0.30% 0.30% 0.30% 0.30% 0.25% 0.25% 0.22% 0.21% 0.20% 0.20% 0.15% 0.15% 0.10% 0.10% 0.05% 0.05% 0.00% 0.00% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments Missed bins are within target for Quarter 3. Performance Indicator – 23 Completion rate of all tree maintenance work within the planned programme Q3 Performance Trend 100.00% 100.00% 95.00% 95.00% 100.00% 100.00% 80.00% 80.00% 60.00% 60.00% 40.00% 40.00% 20.00% 20.00% 0.00% 0.00% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments A total of 261 jobs were issued in this quarter. However three jobs had to be postponed due to access issues so have not been included in the figures as it was through no fault of the contractor. We continue to work closely with our tree contractor with regular contract meetings to ensure they remain on track. The contractor has managed well as they have been carrying out addition tree works (removal of the mature Lombardy Poplars across the Borough) as well as the usual schedule works. 3
28/02/19 Performance Indicator – 25 The percentage of all minor and other planning applications processed and decided on within 8 weeks Q3 Performance Trend 100.00% 100.00% 88.00% 86.39% 80.00% 80.00% 70.00% 65.00% 60.00% 60.00% 40.00% 40.00% 20.00% 20.00% 0.00% 0.00% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments Performance has been exceeded this quarter with 254 of 294 applications determined within statutory periods, or agreed extensions of time. Performance Indicator – 26 The percentage of all major planning applications processed and decided on within 13 weeks Q3 Performance Trend 100.00% 100.00% 100.00% 100.00% 80.00% 80.00% 70.00% 70.00% 60.00% 60.00% 40.00% 40.00% 20.00% 20.00% 0.00% 0.00% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments The performance indicator has been exceeded in this quarter with 100% of major applications determined within the statutory timeframes. 4
28/02/19 Performance Indicator – 27 The percentage of major planning application appeals allowed against the council’s decision ‐ as a percentage of the total number of appeals Q3 60% 50% 50% 40% 30% 20% Less than 10% 10% 0% 2018/19 Target Actual Service Comments Two planning appeal decisions on major planning applications were received in this quarter. One was allowed (Entech House) and the other was dismissed. Given the low overall number of appeals, just losing one results in a halving of the performance to 50%. Very few major planning applications result in appeal proceedings and so this is not considered to be indicative of any wider trend. Performance Indicator – 58 The percentage of minor planning application appeals allowed against the council’s decision ‐ as a percentage of the total number of appeals Q3 30% 20% Less than 10% 10% 0% 0% 2018/19 Target Service Comments All appeal decisions received in this category in the last quarter have gone in the Council's favour. This is excellent news and reflective of the quality of the decision making taking place. Of the 10 received, 9 were originally officer decisions and 1 was a decision of the Development Management Committee. The number of appeal decisions received in any one quarter can vary significantly, and the Planning Inspectorate is experiencing a significant backlog in decision making and so this will continue to be monitored carefully. 5
28/02/19 Performance Indicator – 28 The percentage of planning enforcement investigations completed within the stated timescale Q3 Performance Trend 100% 100% 87% 87% 80% 80% 60% 60% 40% 40% 20% 20% 0% 0% 0% 0% 2017/18 2018/19 2017/18 2018/19 Target Target Actual Service Comments No cases within the relevant categories were received this quarter, and so no investigations can be commenced. By way of context, only enforcement complaints falling within priorities A and B inform this performance indicator. These priorities are set out in the Council's adopted Planning Enforcement Plan (PEP). Category A covers unauthorised works to listed buildings; trees covered by a Tree Preservation Order or trees within a designated conservation area. These enforcement complaints are targeted to start as soon as possible, and in any case within 2 working days. Category B covers significant development conflicting with policy, where that is apparent from the complaint; ongoing building works or material changes of use with a serious impact on amenity. Unauthorised advertisements adjacent to the highway that may distract road users. These enforcement complaints are targeted to start as soon as possible, and in any case within 5 working days. It can be seen as a positive that complaints within these categories are not being received by the Council. Consideration may need to be given to the ongoing value of this KPI and whether the KPI could be re-drafted to incorporate a measure of more of the activity of the Planning Enforcement team. The vast majority of the work of the Planning Enforcement team relates to investigations that fall in to other categories. Performance Indicator – 6 Process all hackney carriage and private hire licences (e.g. taxis and minicabs, drivers and operators) within the stated timescale Q3 Performance Trend 100% 100% 100% 100% 100% 100% 80% 80% 60% 60% 40% 40% 20% 20% 0% 0% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments We continue to hit 100% in issuing and granting of licenses within the specified timeframe. We also continue to deliver CSE training to the trade which has been warmly welcomed by all drivers. 6
28/02/19 Performance Indicator – 7 Process all local licences (including alcohol, premises, animal establishments) within the stated timescales Q3 Performance Trend 100% 100% 100% 100% 100% 100% 80% 80% 60% 60% 40% 40% 20% 20% 0% 0% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments All issued in timescales. The new animal activities licensing regime required a lot of documents from applicants so one licence took longer to issue than normal. Performance Indicator – 42 The number of ‘Operation Reprise’ calls attended as a percentage of calls received Q3 Performance Trend 95% 95% 100% 100% 85% 85% 80% 80% 60% 60% 40% 40% 20% 20% 0% 0% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments It is not always possible to attend to every single call made to the service, in some cases the caller requests that we stand down as the situation has improved and no longer requires our service. On some occasions the caller does not actually want us to attend just to log the call. It is useful to note that the time taken to attend each call varies greatly, a single case could take up the majority of the shift meaning some calls may not receive a visit. The operation reprise service did not run over the Christmas and New Year weekends which fell in this reporting period. 7
28/02/19 Performance Indicator – 43 The percentage of ‘Operation Reprise’ callers provided with advice Q3 Performance Trend 96% 96% 100% 100% 90% 90% 80% 80% 60% 60% 40% 40% 20% 20% 0% 0% 2017/18 2018/19 2017/18 2018/19 Target Actual Target Actual Service Comments In the vast majority of cases we provide advice to the caller and if feasible to the perpetrator. It is a key part of the service. We always endeavour to provide advice and support, although occasionally, we are unable to make contact with the caller either on the phone or at their premises. The operation reprise service did not run over the Christmas and New Year weekends which fell in this reporting period. 8
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