ENOHE - The Story: Why, When, How? (not really omitting What? Who? - PowerPoint PPT Presentation

ENOHE - The Story: Why, When, How? (not really omitting What? Who? What for? Where?) ENOHE Webinar 2016 Dr. Josef Leidenfrost, MA Austrian Student Ombudsman

ENOHE: Why? Amsterdam 2003 ff. • The ENOHE founding fathers and mothers of 2003 gathered in order to launch a European network of people interested in the same issue: promoting the idea of ombudsmen in higher education. • The diversity of the roles of the ombudsman in the European Higher Education Area (EHEA) (and elsewhere) has enhanced the possibilities of discussing and developing existing and future models .

Why?: ENOHE‘s raisons d‘être • since then some 1500 colleagues from around the world have exchanged their experiences and working methods on-site (and many more electronically ) in – conflict (relationship) management – alternative dispute resolution – mediation and – general ombudsman tasks and duties as carried out in several European countries (and overseas) thru academic ombudsmen • …and met old colleagues and made new friends!

ENOHE: How? Annual Conferences • 2003 Amsterdam (then Madrid 2x, Vienna 2x, Zurich, Antwerp, London, Hamburg, Oxford, Warsaw, Innsbruck) • 2017 (propably) Strasbourg • strategic partners: national networks or institutions (like CEDU, OIAHE, IOI, EOI) • meeting and market places for ideas

ENOHE How? Occasional Papers & Conference Reports • first issue 2003 : – Student-Institutional Relationships in Times of New University Management: Academic Ombudsmen in Higher Education • most recent issue 2015 : – (In-House) Mediation as a Tool in Higher Education Conflict Management – conference reports 2013 (Oxford), 2014 (Warsaw), 2015 (Innsbruck) • “carry home “ documents, ENOHE 24/7

ENOHE How: Internships • colleagues from members go for a week minimum duration to a partner organisation and are integrated into the respective receiving organization • sofar exchanges have taken place in: – Germany, – Poland, – The Netherlands, – Canada • the Secreatriat can provide an information leaflet on important things to be considered for internships • learning by doing

ENOHE: The “Triple A“ Main Aims (sequence by importance) • A dhocracy • A dvise • A dvocacy

“ Adhocracy “ • a flexible, adaptable and informal form of organization without formal structures (= opposite to “bureaucracy”) • characterized by an adaptive, creative and flexible integrative behavior based on non- permanence and spontaneity • allow to respond faster than traditional bureaucratic organizations (while) being more open to new ideas

(ENOHE / Ombudsmen) Adhocracy • …to respond faster than traditional bureaucratic organizations while being more open to new ideas… • OM have short(er) response times • OM are situated outside hierarchies • OM look for alternative solutions (outside of formal regulations) • OM have empathy and pro-active pragmatism • OM have flexibility (“ as much talking as possible, as little writing as necessary “)

Advocacy • = an activity by an individual or group which aims to influence decisions within political, economic, and social systems and institutions • done thru media campaigns, public speaking, commissioning and publishing research or conducting polls, lobbying (direct approach to legislators and / or decision makers) • role of social media!

ENOHE Advocacy • Oxford Resolution (on formalising the network) – http://www.enohe.net/oxford-resolution/ • Warsaw Resolution (on introducing the OM into “Bologna“ recommendations) – http://www.enohe.net/wp- content/uploads/2014/06/Warsaw-Resolution-for- Bologna-Ministerial-Conference-2015-FINAL.pdf • Innsbruck Descriptors ( offering general definitions and guidelines regarding the raisons-d'être, expectations, skills and abilities associated with ombudsman institutions within higher education) – soon on-line

Advise • from Old French avis , ce m'est a vis ("in my view"), vis from Latin visum , past participle of videre ‎ (“to see”) • = an opinion recommended or offered, as worthy to be followed • = a deliberate consideration • = information or notice given • = counseling to perform a specific act

ENOHE Advice ENOHE’s services (the “What”) • Publications – home page – occasional papers – conference reports – newsletter • Events – annual conferences – training courses (still to come) – internships – webinars • Other – joint EU funded projects (AESOP; Advocacy Establishment for Students thru Ombudsman Position) – ENOHEpedia & electronic library (still to come) – electronic discussion list (still to come)

ENOHE 2023 • ENOHE = perfect mix of campus OM, special OM (e.g. for research) and national OM, from several continents • OM = key players capable of influencing decision making in HE • OM = experts in complaint / relationship management! • new activities: training courses (webinars!), on-line journal with hot topics