ENOHE - The Story: Why, When, How? (not really omitting What? Who? - - PowerPoint PPT Presentation

ENOHE - The Story: Why, When, How?

(not really omitting What? Who? What for? Where?)

ENOHE Webinar 2016

• Dr. Josef Leidenfrost, MA

Austrian Student Ombudsman

ENOHE: Why? Amsterdam 2003 ff.

• The ENOHE founding fathers and mothers of 2003

gathered in order to launch a European network of people interested in the same issue: promoting the idea of ombudsmen in higher education.

• The diversity of the roles of the ombudsman in the

European Higher Education Area (EHEA) (and elsewhere) has enhanced the possibilities of discussing and developing existing and future models.

Why?: ENOHE‘s raisons d‘être

• since then some 1500 colleagues from around the world

have exchanged their experiences and working methods

• n-site (and many more electronically) in

– conflict (relationship) management – alternative dispute resolution – mediation and – general ombudsman tasks and duties as carried out in several European countries (and overseas) thru academic ombudsmen

• …and met old colleagues and made new friends!

ENOHE: How? Annual Conferences

• 2003 Amsterdam

(then Madrid 2x, Vienna 2x, Zurich, Antwerp, London, Hamburg, Oxford, Warsaw, Innsbruck)

• 2017 (propably) Strasbourg
• strategic partners: national networks or institutions (like

CEDU, OIAHE, IOI, EOI)

• meeting and market places for ideas

ENOHE How? Occasional Papers & Conference Reports

• first issue 2003:

– Student-Institutional Relationships in Times of New University Management: Academic Ombudsmen in Higher Education

• most recent issue 2015:

– (In-House) Mediation as a Tool in Higher Education Conflict Management

– conference reports 2013 (Oxford), 2014 (Warsaw), 2015 (Innsbruck)

• “carry home“ documents, ENOHE 24/7

ENOHE How: Internships

• colleagues from members go for a week minimum

duration to a partner organisation and are integrated into the respective receiving organization

• sofar exchanges have taken place in:

– Germany, – Poland, – The Netherlands, – Canada

• the Secreatriat can provide an information leaflet on

important things to be considered for internships

• learning by doing

ENOHE: The “Triple A“ Main Aims

(sequence by importance)

• Adhocracy
• Advise
• Advocacy

“Adhocracy“

• a flexible, adaptable and informal form of
• rganization without formal structures (=
• pposite to “bureaucracy”)
• characterized by an adaptive, creative and

flexible integrative behavior based on non- permanence and spontaneity

• allow to respond faster than traditional

bureaucratic organizations (while) being more

• pen to new ideas

(ENOHE / Ombudsmen) Adhocracy

• …to respond faster than traditional bureaucratic organizations

while being more open to new ideas…

• OM have short(er) response times
• OM are situated outside hierarchies
• OM look for alternative solutions (outside of

formal regulations)

• OM have empathy and pro-active pragmatism
• OM have flexibility (“as much talking as possible,

as little writing as necessary“)

Advocacy

• = an activity by an individual or group which aims

to influence decisions within political, economic, and social systems and institutions

• done thru media campaigns, public speaking,

commissioning and publishing research or conducting polls, lobbying (direct approach to legislators and / or decision makers)

• role of social media!

ENOHE Advocacy

• Oxford Resolution (on formalising the network)

– http://www.enohe.net/oxford-resolution/

• Warsaw Resolution (on introducing the OM into “Bologna“

recommendations)

– http://www.enohe.net/wp- content/uploads/2014/06/Warsaw-Resolution-for- Bologna-Ministerial-Conference-2015-FINAL.pdf

• Innsbruck Descriptors (offering general definitions and

guidelines regarding the raisons-d'être, expectations, skills and abilities associated with ombudsman institutions within higher education)

– soon on-line

Advise

• from Old French avis, ce m'est a vis ("in my view"), vis

from Latin visum, past participle of videre ‎ (“to see”)

• = an opinion recommended or offered, as worthy to be

followed

• = a deliberate consideration
• = information or notice given
• = counseling to perform a specific act

ENOHE Advice ENOHE’s services (the “What”)

• Publications

– home page – occasional papers – conference reports – newsletter

• Events

– annual conferences – training courses (still to come) – internships – webinars

• Other

– joint EU funded projects (AESOP; Advocacy Establishment for Students thru Ombudsman Position) – ENOHEpedia & electronic library (still to come) – electronic discussion list (still to come)

ENOHE 2023

• ENOHE = perfect mix of campus OM, special

OM (e.g. for research) and national OM, from several continents

• OM = key players capable of influencing

decision making in HE

• OM = experts in complaint / relationship

management!

• new activities: training courses (webinars!),
• n-line journal with hot topics