Energy Optimization Stephan Wollenburg & Katelyn Mazuera Agenda - - PowerPoint PPT Presentation

Energy Optimization

Stephan Wollenburg & Katelyn Mazuera

• Energy Optimization (EO) Overview
• Then & Now: Heating Equipment
• Fuel Neutral Opportunities for Residential

Customers

• Online Calculator
• Trainings
• Educational Materials
• Fuel Neutral Opportunities in C&I
• Timing & Next Steps

2

Agenda

• Energy Optimization is a holistic approach to customer-focused

energy efficiency

• Focuses on the total overall costs of energy and not reviewing individual

fuel costs in isolation of each other

• EO information seeks to educate customers on energy use and associated

costs in an unbiased manner that allows their decision to be made based on their individual needs and motivations

• Aligning with broader Commonwealth energy and greenhouse gas

emissions reduction goals

• “With the Program Administrators’ energy optimization approach, the

goal going into a home is to provide customer education on every available option, including heat pumps and renewables, rather than pursuing only more efficient versions of what the customer currently has (e.g., a more efficient oil heating system to replace a standard

• il heating system)… As the Department finds above, this approach

is appropriately designed to deliver cost-effective savings with appropriate consideration of the long- and short-term rate and bill impacts that these strategies bring.” (Order at 155).

3

Energy Optimization

• Historically, customer

recommendations were provided to reduce usage

• n existing fuel type
• The 2019-2021 Plan

approval, allows a more holistic look at energy use providing fuel neutral education

• Customers will be

provided information on

• ptions to reduce overall

energy use considering all fuel types

Existing Fuel Equipment Upgrade Heat Pump Gas Conversion

4

Then & Now: Heating Equipment

Online Calculator Energy Specialist Training Contractor Training Customer Facing Educational Materials

5

Fuel Neutral Opportunities for Residential Customers

• Will be available on MassSave.com
• Tool for Energy Specialists & Customers
• Plan to allow users to make comparisons of

heating fuels, equipment, and environmental impact

• Calculator currently under development

6

Goal of Online Calculator

Fuel Costs Operating Costs Fuel Consumption GHG Emissions

• EO philosophy will be shared during Energy Specialist meetings
• Heat pump strategy & overview presentation to contractors & energy

specialists

• Planned development of a fact-based recommendation matrix
• Energy specialists will provide information to customers in an unbiased

manner

• Customers can make a decision based on their individual needs and

motivations

• Energy Specialists are proficient at identifying program eligible air

sealing and weatherization opportunities, conducting combustion safety testing, and identifying lighting and HVAC upgrade

• pportunities
• Customers must consult an HVAC Professional on specific cost and

configuration details for various scenarios

7

Energy Specialist Training

Gas Electric Delivered Fuels

• 1. Energy Specialist conducts assessment
• 2. Using the recommendation matrix, Energy Specialist

presents unbiased information to customers on their various heating equipment efficiency improvement

• ptions
• 3. Access to educational information provided to customer
• n options
• 4. Information provided for customers to take next steps

(heat pump information, contractor lists, gas conversion contacts)

• 5. Customers can make a decision based on their

individual needs, motivations, and economic situation

8

Fuel Neutral Recommendations at an HEA

• EO/fuel neutral approach introduced at the annual

Heating & Cooling conference in February 2019

• New integrated controls strategy segment added to

HVAC Check program training

• Promote manufacturer trainings for integrated

controls

• Awareness of Online Calculator
• Ongoing communications to contractors via emails,

newsletters, etc.

• Potential HERs rater trainings introducing fuel

neutral opportunities in renovations and additions

9

HVAC Contractor Training

• Heat pump guide geared

towards pre decision/install

• Post installation Heat

Pump & Integrated Controls operation guide

• Information to help

customers to assess various options is under development

10

Customer Facing Educational Materials

• PAs currently have robust follow up marketing

plans include targeted direct outreach on measure recommendations

• PAs are not recommending a particular option

for customers, rather following up on any

• utstanding recommendations

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Customer Follow Up

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Fuel Neutral Opportunities for C&I

Coming soon! Prescriptive offering for small businesses with simple, residential-size, systems including small retail, service, healthcare and hospitality customers

Prescriptive Approach Upstream

Eligibility confirmation Inspections and incentive processing

Online Calculator Contractor Training Customer Facing Educational Materials

Custom Approach Retrofit and New Construction

Custom calculations Inspections and incentive processing

• PAs will strive to provide customers with information
• n all heating options to make an educated decision

in their best interest

• PAs target customer with best application for HP

includes customers on a delivered fuel who want AC

• r are replacing AC
• Many factors for customers considering heat

pumps

13

Fuel Neutral Recommendations & Heat Pumps

Install costs Operating costs Comfort Home layout Current heating system age & performance Customers comfort with technology

Activity Status Target Completion Online Calculator Under Development Q4 2019 Energy Specialist & Contractor Training In Process Ongoing Heat Pump Incentives Finalized Complete Contractor Communications In Process Ongoing Customer Educational Materials Under Development Q3 2019 Website Updates Under Development Ongoing

14

Timing

• PAs targeting broad scale roll out integrating all

components in Q4 2019

Thank you

Stephan Wollenburg National Grid Stephan.Wollenburg@national grid.com Katelyn Mazuera Eversource Katelyn.Mazuera@Eversource. com