Employee Climate Survey Presented to the Mecklenburg Board of County - - PowerPoint PPT Presentation

Employee Climate Survey

Presented to the Mecklenburg Board of County Commissioners by the County Manager’s ‐ Strategic Planning & Evaluation Team October 23, 2018

Theme: Employee Insights: Moving the County from Vision to Action

Background

16 th

Survey Year

Purposes of the Employee Climate Survey:

• Assess employee motivation and satisfaction (11

measures) and employee development (5 measures)

• Assess progress toward performance management

goals

• Identify employee perceptions of business support

services

• Obtain general sentiments from employees
• Allow a confidential method for employees to provide

feedback to County and department leadership

2

Methodology

 Administered via online survey solution (Qualtrics)  Assessed approximately 60 Corporate items and various department/agency specific questions  Conducted for three weeks: April 9 – 30

3

Response Rate

58% 56% 66% 62% 67% 61% 66% 60% 80% 81% 80% 80% 74% 72% 66%

FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18

4

Our Respondents: Our Employees

3% 19% 28% 30% 20% 2% 18% 29% 31% 21%

Under 25 25‐34 35‐44 45‐54 55 or older

Age: Employee Population vs. Survey Respondents

61% 39% 62% 38% Female Male

Gender: Employee Population vs. Survey Respondents

54% 37% 6% 1% 1% 45% 41% 6% 1% 7%

Black/ African‐American Non‐Hispanic / White Hispanic/Latino Asian/Pacific Islander Other

Race/Ethnicity: Employee Population vs. Survey Respondents

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Employee Engagement + Satisfaction Nationwide Context

89% of employees report they are “very satisfied” and

“satisfied” with current job (SHRM, 2017)

30% of U.S. employees are engaged at work vs. 70% of

the World’s Best Organizations (Gallup, 2016)

Engaged employees are more likely to remain within the

• rganization, reducing overall turnover and the costs

associated with it.

77% of employees believe relationships with co‐workers

are important (SHRM, 2016)

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Enterprise Indices Questions

Employee Motivation & Satisfaction Index (11 items)

 My supervisor treats me with respect  My supervisor provides the flexibility I need to balance work and personal life  My supervisor treats me fairly  My co‐workers are willing to assist each other  My co‐workers are respectful of each other  I am able to openly communicate concerns to my supervisor  My supervisor acknowledges my achievements  My supervisor encourages an open exchange

• f ideas

 My supervisor encourages creative thinking  I would recommend Mecklenburg County to

• thers as a good place to work

 Most days I feel good about coming to work

Employee Development Index ( 5 items)

 My supervisor annually assesses progress on my individual development plan  My supervisor supports my participation in professional development opportunities  I have a workplan that includes an individual development plan (IDP)  My supervisor provides sufficient feedback regarding my performance  My supervisor provides timely feedback about my performance

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Results for both Countywide indices remained stable with minimal increases over the prior year

89% 90% 88% 89% 89% 90%

Employee Motivation & Satisfaction Employee Development

FY16 FY17 FY18

94% of employees

believe their supervisors treat them with respect

(highest on M&S Index)

8

95% of employees believe

their supervisor assesses progress on individual development plan (highest on

Development Index)

9

81% 82% 85% 85% 86% 86% 88% 88% 88% 88% 89% 90% 90% 90% 92% 92% 93% 94% 94% 95% 96% 98% 98% 100%

Register of Deeds Medical Examiner Social Services Community Support Services Finance Sheriff's Office Child Support Enforcement Information Technology Criminal Justice Services Public Health County Attorney's Office Park & Recreation Charlotte Mecklenburg Library County Assessor's Office Manager's Office Internal Audit Land Use & Environmental Services Agency Human Resources Asset and Facility Management Office of the Tax Collector

• Dept. of Community Resources

Elections Public Information Department

Employee Motivation & Satisfaction

75% 79% 86% 86% 87% 88% 88% 89% 90% 90% 90% 91% 91% 92% 92% 93% 94% 94% 95% 95% 95% 95% 98% 100%

Register of Deeds Medical Examiner Park & Recreation Social Services Community Support Services Sheriff's Office Child Support Enforcement Criminal Justice Services County Charlotte Mecklenburg Library Finance County Assessor's Office Information Technology Land Use & Environmental Services Agency Public Health Manager's Office Attorney's Office Asset and Facility Management

• Dept. of Community Resources

Elections Office of the Tax Collector Human Resources Public Information Dept. Internal Audit

Employee Development Index FY18

Employee Motivation & Satisfaction Index Item to Monitor

“Employee Net Promoter Score”

84%

• f employees would

recommend Mecklenburg County as a good place to work (FY18)

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Results: FY17 = 85%, FY16 = 88%

Recommend Mecklenburg County by Dept.

11

71% 74% 78% 82% 84% 86% 87% 87% 88% 88% 89% 90% 90% 91% 92% 93% 93% 94% 95% 100% 100% 100% 100%

Information Technology Department of Social Services Sheriff's Office Asset and Facility Management County Finance Public Health Office of the Tax Collector Attorney's Office County Assessor's Office Child Support Enforcement Human Resources Criminal Justice Services Community Support Services Land Use & Environmental Services Agency Medical Examiner Register of Deeds Park & Recreation Manager's Office Internal Audit Department of Community Resources Elections Public Information Department

I would recommend Mecklenburg County to others as a good place to work FY18

Board of County Commissioners and Executive Leadership

12

79%

• f County employees

believe the Executive Leadership (County Manager and her Executive Team) of Mecklenburg County values County employees

71%

• f County employees

believe the Board of County Commissioners values County employees

FY18

96% of

Department Directors are Motivated & Satisfied

(responses based on perceptions

• f Executive Team)

100% 100% 100% 100% 100% 94% 94% 94% 94% 88% 88%

My co‐workers are willing to assist each other My co‐workers are respectful of each other I am able to openly communicate concerns to my supervisor Most days I feel good about coming to work I would recommend Mecklenburg County to others as a good place to work My supervisor treats me fairly My supervisor provides the flexibility I need to balance work and personal life My supervisor acknowledges my achievements My supervisor encourages an open exchange of ideas My supervisor treats me with respect My supervisor encourages creative thinking 13

94% of

Department Directors believe their Employee Development Needs Are Met

(responses based on perceptions

• f Executive Team)

100% 100% 94% 88% 88%

My supervisor annually assesses progress on my individual development plan My supervisor supports my participation in professional development opportunities I have a workplan that includes an individual development plan (IDP) My supervisor provides sufficient feedback regarding my performance My supervisor provides timely feedback about my performance

14

Points of Interest (Security)

Security from FY17 to FY18

 Security at workplace during regular business hours (90% 89%)  Security at workplace after regular business hours (78% 76%)  Security going to vehicle during regular business hours (93% 92%)  Security going to vehicle after regular business hours (74% 73%)  Satisfaction with personnel presence (85% 83%)

15

80% 81% 78% 76% 76%

FY14 FY15 FY16 FY17 FY18 My Workload is Reasonable

Points of Interest (Workload)

16 ‐13 ‐8 ‐7 ‐7 ‐6 ‐5 ‐4 ‐1 1 1 2 3 5 5 6 6 6 11 13 18 31 ‐20 ‐10 10 20 30 40

County Public Health Park & Recreation Land Use & Environmental Services… Charlotte Mecklenburg Library Sheriff's Office Asset and Facility Maintenance Criminal Justice Services Finance Medical Examiner's Office Public Information Department Human Resources County Assessor's Office Elections Attorney's Office

My workload is reasonable. Percentage point changes FY17 – FY18)*

Information Technology Office of the Tax Collector Child Support Enforcement Register of Deeds Social Services Manager’s Office Internal Audit Community Support Services

99% of employees believe the work they do is important

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Recommendations

 Explore opportunities to align the Employee Climate Survey with best practices in the field of Employee Engagement  Partner with Human Resources to ensure the annual survey aligns with the overarching talent management strategy for the department and the organization  To enhance transparency with results, create interactive dashboards (with quantitative data only) for the FY2019 surveys that allow persons to drill‐down into areas of success and/or areas

• f opportunity

 Continue to enhance communication from BOCC and Executive Team to County employees as it tends to have the most positive effect on employee perceptions

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Immediate Next Steps

 Work with Public Information to promote the results to the

• rganization

 County’s Intranet Site  Employee News Now

 Meet with Human Resources in October to go over the FY2018 Employee Climate Survey results

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Employee Climate Survey

Presented to the Mecklenburg Board of County Commissioners by the County Manager’s ‐ Strategic Planning & Evaluation Team October 23, 2018

Theme: Employee Insights: Moving the County from Vision to Action