Business/Employer Climate Survey July 2015 Powered by Survey - - PowerPoint PPT Presentation

Bennington Business/Employer Climate Survey

July 2015

34/yrsAverage longevity of responding businesses 45 Completed Responses

Survey Demographics

Purpose of Survey

The Bennington Employer Climate Survey will be an annual evaluation tool used to:

• Obtain employers’ opinions on what’s working
• r not working in our town.
• Improve the municipality’s ability to respond to

the needs of businesses

• Identify ways to encourage business

recruitment

Q2: What industry category best describes your organization?

1 1 3 1 1 2 3 2 4 2 12 12 9 2 4 6 8 10 12 14

AGRICULTURE, FORESTRY, NATURAL … TRA NSPORTATION REAL ESTATE FINANCE/INSURANCE INFO TECHNOLOGY CONSTRUCTION GOV ERNMENT PROFESSIONAL/TECH SERV ICES ARTS AND ENTERTAINMENT HOSPITALTIY/FOOD SERV ICE EDUCATIONAL RETA IL WHOLESALE MANUFACTURING HEALTH CARE/ SOCIAL

Employees

Q3: How many employees do you have?

26 10 4 4 8 6 5 10 15 20 25 30

1-10 11-25 26-50 51-100 101-250 251+

Employees

Q4: What are your annual sales or revenues?

14 7 4 12 16 2 4 6 8 10 12 14 16 18

<$250K $250K - $500K $500K - $1M $1M - $5M $5M +

SALES

Q5: When does your fiscal year end?

4 1 1 1 2 9 4 36 5 10 15 20 25 30 35 40

JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOV EMBER DECEMBER

Fiscal Year

Q7: In general, I believe the Town of Bennington is doing a good job.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT AGREE

2.59/4.00

Q8: Overall, how would you rate Bennington as a place to operate a business?

Excellent Good Fair Poor Dismal

Average Satisfaction Rate

FAIR

3.13/5.00

Q11: Please agree or disagree with the following statements. Bennington’s regulatory environment is fair to businesses and

• rganizations.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT AGREE

2.86/4.00

Q12: Bennington’s rules and regulations for businesses are readily accessible.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT AGREE

2.81/4.00

Q13: Bennington’s rules and regulations for businesses and

• rganizations are easy to understand.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT AGREE

2.71/4.00

Q14: How would you rate the health of Bennington’s local economy?

Excellent Good Fair Poor Dismal

Average Satisfaction Rate

POOR

2.40/5.00

Q15: Over the next 12 months, my business or organization is most likely to.....

2 2 1 1 21 18 5 10 15 20 25

OTHER CLOSE RELOCATE BUSINESS REDUCE EMPLOYEES MAINTAIN EMPLOYEES GROW EMPLOYESS

GROWTH

Q16: If your business or organization is planning on relocating, to where will it be moving?

39 2 4 5 10 15 20 25 30 35 40 45

NO ANSWER WITHIN BENN OUTSIDE BENN; IN V T OUTSIDE V T

Relocation

Q18: How satisfied are you with the overall level and quality of services provided by the Town of Bennington?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied

Average Satisfaction Rate

SATISFIED

2.58/4.00

Q19: Please rate how satisfied you are with each of the following services: Lighting, condition, and maintenance of streets and sidewalks.

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied

Average Satisfaction Rate

SOMEWHAT

SATISFIED

2.49/4.00

Q20: Enforcement of ordinances for issues such as property and noise.

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

2.61/4.00

Q21: Design of streets, public spaces, and roads (Design refers to both the functionality and aesthetics).

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SOMEWHAT

SATISFIED

2.45/4.00

Q22: Town beautification such as signage, landscaping, public art, and street banners.

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

2.64/4.00

Q27: I am pleased with the overall direction that the Town is taking.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT DISAGREE

2.50/4.00

Q28: The Town keeps me informed.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT DISAGREE

2.29/4.00

Q23: Public safety services.

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied

Average Satisfaction Rate

SATISFIED

2.89/4.00

Q24: Building permits and inspections.

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

2.70/4.00

Q25: Town website.

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

2.56/4.00

Q26: Please agree or disagree with the following statements.The Town listens to businesses.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree

Average Satisfaction Rate

SOMEWHAT AGREE

2.53/4.00

Q31: Thinking about the programs and services you receive from the Town of Bennington, would you say that overall you get good value or poor value for your tax dollars?

15 25 2 5 10 15 20 25 30

LESS THAN EXPECTED EXPECTED BETTER THAN EXPECTED

VALUE

Q32: Municipal property taxes are the primary way to pay for services provided by the Town of Bennington. Due to the increased cost of maintaining current service levels and infrastructure, the Town must balance taxation and service delivery levels. 15 8 9 11 2 4 6 8 10 12 14 16

N/A REDUCE BY CUTTING INCREASE TO MAINTAIN INCREASE TO ENHANCE

TAXES

Q34: Imagine you had $100 to spend on the following capital projects. How would you spend it? Please use $5 increments equaling $100.

2.99 4.35 4.35 4.85 5.35 5.97 6.09 6.72 6.84 8.21 10.7 16.42 17.16 2 4 6 8 10 12 14 16 18 20

MUNICIPAL BLDINGS SIDEWALKS WATER/WASTEWATER PUBLIC TRA NSIT STREETSCAPE PARKS AND TRAILS RECREATION FACILITIES ROADS/TRAFFIC CONT PUBLIC SAFETY RENEWABLE ENERGY ART/CULTURE ECO DEV DOWNTOWN V ITALITY

% of Total Spent

Q36: For you and your business or organization, what form(s) of communication are most likely to ensure your participation?

33 24 4 14 3 31 5 20 5 10 15 20 25 30 35

FACE TO FACE EMAIL INPUT FEEDBACK FORM ONLINE DISCUSSION MAIL SURV EY ONLINE SURV EY TELEPHONE SURV EY PUBLIC MEETINGS

Communication

Q37: Prior to this survey, have you been aware of opportunities to provide input to the Town of Bennington on various topics?

2 17 35 5 10 15 20 25 30 35 40

N/A NO YES

Providing Input

Q38: Have you ever provided your feedback to the Town of Bennington?

15 28 5 10 15 20 25 30

N/A NO YES

Feedback

Q40: In the last twelve months, have you personally contacted or dealt with a Town employee?

7 38 5 10 15 20 25 30 35 40

NO YES

Contact

Q41: Thinking of the last time you contacted a Town employee, how satisfied were you with.....Staff‘s knowledge?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

3.13/4.00

Q42: Staff‘s helpfulness?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

3.16/4.00

Q43: Staff‘s ability to resolve your issue or explain the options if they could not resolve your issue?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

3.11/4.00

Q44: Staff‘s courteousness?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

VERY

SATISFIED

3.26/4.00

Q45: The speed and timeliness of service?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

3.05/4.00

Q46: Ease of reaching staff?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

3.24/4.00

Q47: How satisfied were you with the overall service you received?

Very Satisfied Satisfied Somewhat Satisfied Not Satisfied N/A

Average Satisfaction Rate

SATISFIED

3.08/4.00

Q48: On a scale of 1-10, with 1 being extremely low and 10 being extremely high, how would you rate the overall performance of the Town?

5.5/10

AVERAGE SCORE

3 5 6 4 6 2 11 6 1 5 10 15 1 = Low 2 3 4 5 6 7 8 9 10 = High # of Respondents Performance Rating

Respondents

Respondents