Effective Communications and Practical Accommodations for Persons - - PDF document

Effective Communications and Practical Accommodations for Persons with Disabilities

DECEMBER 3, 2015 Beyond the Bench

ANAHEIM, CALIFORNIA

ABOUT THE PRESENTER

Linda McCulloh

Effective Communications and Practical Accommodations for Persons with Disabilities LEGAL AUTHORITY INTERACTING & COMMUNICATING

LEGAL AUTHORITY

AMERICANS WITH DISABILITIES ACT California Access Law

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Marsh v Edwards Theatres Circuit, Inc.

CALIFORNIA CODES CIVIL CODE SECTION 54.8

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CALIFORNIA RULES OF COURT RULE 1.100

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(Subd (a) amended and relettered effective January 1, 2007; adopted as subd (b) effective January 1, 1996; previously amended effective January 1, 2006.) (Subd (b) adopted effective January 1, 2007.) Page 5

(Subd (c) amended effective January 1, 2007; previously amended effective January 1, 2006.) (Subd (d) amended effective January 1, 2006.) (Subd (e) amended effective January 1, 2010; previously amended effective January 1, 2006, and January 1, 2007.) (Subd (f) amended effective January 1, 2007; previously amended effective January 1, 2006.) (Subd (g) amended effective January 1, 2010; previously amended effective January 1, 2006.) Page 6

(Subd (h) amended effective January 1, 2006.) Rule 1.100 amended effective January 1, 2010; adopted as rule 989.3 effective January 1, 1996; previously amended effective January 1, 2006; previously amended and renumbered effective January 1, 2007. Page 7

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CASES

Tennessee v. Lane In re Marriage of James M. and Christine. C. Biscaro v. Stern Vesco v. Superior Court of Ventura, Newcomb

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INTERACTING & COMMUNICATING

TEN TIPS FOR COMMUNICATING WITH PEOPLE WITH DISABILITIES*

*The United Cerebral Palsy Association, Inc. (UCPA) adopted the ten tips from many sources as a public service. The UCPA’s version of the ten tips has been updated by Linda P. McCulloh of the Center for Judiciary Education and Research of the Administrative Office of the Courts.

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TIPS FOR INTERACTING WITH PEOPLE WITH MENTAL HEALTH DISABILITIES

• 1. Speak Directly.
• 2. Offer to Shake Hands When Introduced
• 3. Make Eye Contact and Be Aware of Body Language
• 4. Listen Attentively

wait for them to finish speaking

• 5. Treat Adults as Adults
• 6. Do Not Give Unsolicited Advice or Assistance

Do not

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• 7. Do Not Blame the Person
• 8. Question the Accuracy of the Media Stereotypes of Mental Health

Disability victims

• 9. Relax!
• 10. See the PERSON

Ten Commandments of Communicating with Disabilities Page 12

TIPS FOR TALKING TO A PERSON WITH HEARING LOSS

FACE the person with the hearing loss directly and on the same level whenever possible. KEEP your hands away from your face while talking. SPEAK in a normal fashion, without shouting. Speak clearly and more slowly than usual. NEVER talk from another room. Be sure to get the person’s attention before you start speaking to him or her. REDUCE background noises when holding conversations – turn off the radio or TV. MAKE sure that the light is not shining in the person’s eyes when you are talking to him or her. RECOGNIZE that people with hearing loss hear and understand less well when they are tired or ill.

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TIPS FOR INTERACTING WITH PEOPLE WHO ARE BLIND *

see see

www.nfb.org

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When referring to people with disabilities, choose words that reflect dignity and respect. Use language that describes the person's disability without defining the individual as his or her disability. The following are just some examples.

INAPPROPRIATE APPROPRIATE

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