Earnings Presentation
Year ended December 2019
6 March 2020 10:30 GMT
Confidential
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Earnings Presentation Year ended December 2019 Replay Replay - - PowerPoint PPT Presentation
Earnings Presentation Year ended December 2019 Replay Replay passcode 6 March 2020 0207 136 9233 96348337# 0800 032 9687 10:30 GMT Confidential Disclaimer This presentation has been prepared by NewDay Cards Limited on behalf of NewDay
Year ended December 2019
6 March 2020 10:30 GMT
Confidential
Replay 0207 136 9233 0800 032 9687 Replay passcode 96348337#
Confidential 1
This presentation has been prepared by NewDay Cards Limited on behalf of NewDay Group (Jersey) Limited (the “Company”) on a confidential basis solely for information purposes. For the purposes of this notice, the presentation that follows shall mean and include the slides that follow, the oral presentation of the slides by the Company or any person on behalf of the Company, any question and answer sessions that follows the oral presentation, printed copies of this document and any materials distributed at, or in connection with the presentation (collectively, this “Presentation”). By attending the meeting at which this Presentation is made, or by reading this Presentation, you will be deemed to have (i) agreed to the following restrictions and made the following undertakings and (ii) acknowledged that you understand the legal and regulatory sanctions attached to the misuse, disclosure or improper circulation of this Presentation. All financial information contained in this Presentation relates to the unaudited consolidated financial results of the Company (and not, except where expressly stated to the case, NewDay BondCo plc). Due to rounding, numbers presented throughout this Presentation may not add up precisely to the totals indicated and percentages may not precisely reflect the absolute figures for the same reason. All non-financial information contained in this Presentation relates to the business, assets and operations
data included in this presentation consists of “non-IFRS financial measures”. These non-IFRS financial measures, as defined by the Company, may not be comparable to similarly-titled measures as presented by other companies, nor should they be considered as an alternative to the historical financial results or
are used by management to assess the Company’s financial position, financial results and liquidity and these types of measures are commonly used by investors, they have important limitations as analytical tools, and you should not consider them in isolation or as substitutes for analysis of the Company’s financial position or results of operations as reported under IFRS. The inclusion of such non-IFRS financial measures in this Presentation or any related presentation should not be regarded as a representation or warranty by the Company, any member of the Group, any of their respective affiliates, advisors or representatives or any other person as to the accuracy or completeness of such information’s portrayal of the financial condition or results of operations of the Company and should not be relied upon when making an investment decision. References to Adjusted EBITDA throughout this Presentation are references to “Consolidated EBITDA” as defined in the legal documentation relating to the £425m Senior Secured Notes issued by NewDay BondCo plc on 25 January 2017 (the Senior Secured Debt) and the Super Senior Revolving Credit Facility entered into by the Company on 25 January 2017 (the Revolving Credit Facility) based on IFRS as in force as at 31 December 2019 (or, in respect of periods ending prior to 31 December 2019, IFRS at the relevant time). However, all ratios, baskets and calculations required under the terms of the Senior Secured Debt and Revolving Credit Facility are based on IFRS as in force as at 25 January 2017. As a result, such ratios, baskets and calculations may differ significantly from any ratios or figures which are contained in this
Presentation have been calculated (subject to certain adjustments) in accordance with IFRS as in force as at 31 December 2019 (or, in respect of periods ending prior to 31 December 2019, IFRS at the relevant time). As a result, such figures will differ significantly from the calculation of Consolidated Senior Secured Net Leverage Ratio and Fixed Charge Corporate Debt Coverage Ratio (as defined under the terms of the Senior Secured Debt and Revolving Credit Facility). This Presentation may contain forward-looking statements. All statements other than statements of historical fact included in this Presentation are forward-looking statements. Forward-looking statements express the Company’s current expectations and projections relating to their financial condition, results of
limitation, any statements preceded by, followed by or including words such as “aim,” “anticipate,” “believe,” “can have,” “could,” “estimate,” “expect,” “intend,” “likely,” “may,” “plan,” “project,” “should,” “target,” “will,” “would” and other words and terms of similar meaning or the negative thereof. Such forward-looking statements involve known and unknown risks, uncertainties and other important factors beyond the Company’s control that could cause the Company’s actual results, performance or achievements to be materially different from the expected results, performance or achievements expressed or implied by such forward-looking statements. Such forward-looking statements are based on numerous assumptions regarding the Company’s present and future business strategies and the environment in which it will
Presentation may become outdated as a result. The information contained in this Presentation should be considered in the context of the circumstances prevailing at the time and will not be updated to reflect material developments that may occur after the date
Presentation and are subject to change without notice. None of the Company, any member of the Group, any of their respective affiliates, advisors or representatives or any other person shall have any liability whatsoever (in negligence or otherwise) for any loss howsoever arising from any use of this Presentation
This Presentation is not for publication, release or distribution in any jurisdiction where to do so would constitute a violation of the relevant laws of such jurisdiction nor should it be taken or transmitted into such jurisdiction.
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1 Business update John Hourican (CEO) 2 Portfolio performance Ian Corfield (CCO) 3 Credit performance Rob Holt (CCCO) 4 Financial results Paul Sheriff (CFO) 5 Q&A
82 144 2018 2019 289 358 12.4% 13.0% 2018 2019 RAI RAM 1,566 1,753 992 1,160 66 113 2,623 3,026 2018 2019 UPL Co-brand Own-brand
Confidential
Strong, controlled receivables growth across all portfolios Controlled acquisition levels at 1.2m new accounts per annum EBITDA increase leading to improvement in bond metrics Significant RAI growth driving RAM increase
EBITDA Leverage and EBITDA interest cover ratios are calculated in accordance with prevailing IFRS as
Secured Debt and Revolving Credit Facility
New accounts (k) Closing receivables (£m) Adjusted EBITDA (£m) Risk adjusted income (£m)
Impact of funding crossover
EBITDA Leverage EBITDA Interest cover
Strong, controlled growth driving 75% increase in EBITDA
↑15% ↑24%
456 426 733 752 15 21 1,204 1,199 2018 2019 UPL Co-brand Own-brand
↑75%
3
2.6x 4.5x
2018 2019
3.5x 1.9x
2018 2019
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(2018: 1.4m)
app downloads to date
digital transactions for servicing
(2018: 64)
Net Promoter Score
(2018: £5.0bn)
total spend (of which £2.0bn through digital channels (2018: £1.7bn))
(2018: 107m)
transactions processed
Our brands Our retail partners
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Opportunity Enablers
Evolving with our customers to address changing needs
Outcomes
Driving high standards for our customers, colleagues and community through our Manifesto Leveraging a leading digital platform Acquiring new customers and creating long-term relationships Delivering strong controlled growth and high predictability The way our customers apply, spend and pay is changing, and technology is opening up previously inaccessible e-commerce opportunities as well as facilitating new data insights.
0.9bn 1.2bn 1.7bn 2.0bn 2.4bn 2.7bn 3.3bn 3.8bn 2016 2017 2018 2019
Online Offline
52bn 60bn 68bn 75bn 299bn 306bn 312bn 318bn 2016 2017 2018 2019
Online Offline
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Our business Market trends
Total retail spend (£) Payment volumes
£2.9bn Total credit card receivables £73bn NewDay
4% compound annual growth rate
NewDay spend (£)
21% compound annual growth rate
Revolving credit
credit card Total outstanding UK consumer credit receivables year on year increase in total credit and debit card payments as cash declines 16%
39 bn total transactions c1.5% total retail spend 3.2bn 15.1bn 11.0bn 10.0bn Credit card Debit card Cash Other
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8
Rewarding Knowing Welcoming Understanding
customers helped to improve their credit score
self-service transactions
We’ve helped customers with their credit questions in ways that work for them:
New customers we responsibly said “yes” to Given back to customers through rewards
Our purpose is to help people be better with credit, guided by four clear principles. These principles bring the Customer Manifesto to life for our customers, colleagues and retail partners Our Customer Manifesto in action for our customers
conversations
Confidential 9 Net Easy Score
+70
Percentage of digital transactions for servicing
98%
August 2019 Digital functionality for BTs and MTs Straight through end-to- end digital journey for balance transfers and money transfers eCRM Digital delivery of marketing offers in servicing journeys
mobile app downloads to date
2.3m
July 2019 Open Banking layer Account access APIs to meet PSD2 regulation
In 2019 we continued our journey to becoming the UK’s leading digitally enabled consumer finance provider
October 2019 Co-brand Point-of-Sale acquisitions in-house
4.7
combined app store rating Winner of UK IT Industry Award for the use of Cloud technology
September 2019 Collections support Customer messaging and a helpful straight through frictionless digital payment journey November 2019 PIN online Immediate digital advice
ensure customers use their cards April 2019 Credit limit management Digital management for customers who exceed their credit limit February 2019 Chatbot launched January 2019 Young Fashion mobile first proposition initial launch
Mobile AI-mediated chat for most of our Own- brand customers, with a growing number of chats now being fulfilled by Bots Digital, tablet-based acquisition platform has increased in-store flexibility and reduced acquisition friction
77%
Mobile based loyalty allowing customers to redeem their points and spend within the mobile app Launch of a flexible and fully configurable NewPay platform for AO.com
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Acquiringnewcustomers (adjusted EBITDA)
£(119)m £(96)m
Long-termrelationships (adjusted EBITDA)
Acquiring new customers Creating long-term relationships
£201m £240m
2018 2019 2018 2019
415 461 261 257 10.8% 12.3% 2018 2019 Total income (£m) Impairment (£m) RAM 456 426 2018 2019
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Continued new account generation and receivables growth Ongoing customer engagement in digital offering 32% RAI growth; RAM increase driven by lower impairment rate
New accounts (k)
(2018: 1.1m) total app downloads
(2018: 76%) customers registered for e-servicing
Closing receivables (£m)
Successful refinancing including further diversification
Total ABS debt issued/sold during 2019
Total ABS debt issued into US market during 2019
↑12%
RAI:£203m RAI:£154m 1,566 1,753 2018 2019
171 202 33 46 16.0% 15.4% 2018 2019 Total income (£m) Impairment (£m) RAM 992 1,160 2018 2019
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Strong new account generation and receivables growth 14% RAI growth; RAM reduction driven by business mix Continued expansion of product offerings and partners Ongoing customer engagement in digital offering
(2018: 0.3m) total app downloads
(2018: 40%) customers registered for e-servicing
New accounts (k) Closing receivables (£m) 733 752 2018 2019
↑17%
RAI:£137m RAI:£156m
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Reduction in impairment rate driven by Own-brand Group charge-off rate remains flat year on year Reduction in coverage rate Group charge-off bridge
Impairment rate Charge-off rate Charge-off rate 11.0% (0.1)% 0.3% (0.2)% 11.0%
2018 One-off Insolvencies Underlying performance 2019
18.3% 15.6% 3.9% 4.6% 13.0% 11.6% 2018 2019 Own-brand Co-brand Group 15.7% 15.1% 3.6% 4.4% 11.0% 11.0% 2018 2019 Own-brand Co-brand Group 2,623 3,026 406 425 15.5% 14.0% 2018 2019 Gross receivables (£m) ECL Allowance (£m) Coverage rate
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Own-brand: Two or more missed payments after 6 months Co-brand: Two or more missed payments after 6 months
quarters
and AO
Q418
0.0% 3.0% 6.0% 9.0% 12.0% 15.0% Q418 (booked Q218) Q119 (booked Q318) Q219 (booked Q418) Q319 (booked Q119) Q419 (booked Q219) 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% Q418 (booked Q218) Q119 (booked Q318) Q219 (booked Q418) Q319 (booked Q119) Q419 (booked Q219) In Store Online Blended
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130bps decrease in underlying cost-income ratio Ongoing reduction in servicing costs as % average receivables Continued investment in change and innovation projects
(2018: 36%) Customers registered for e-statements
(2018: 50%) Customers registered for e-servicing
VCP and Change costs (£m)
Excluded from underlying cost-income ratio
Underlying cost-income ratio (excluding VCP and CCMS implementation costs) 591 676 188 206 31.8% 30.5% 2018 2019 Income Underlying costs Underlying cost- income ratio 87 95 3.7% 3.4% 2018 2019 Servicing costs (£m) Servicing costs/average receivables 17 13 6 3 18 23 41 38 2018 2019 VCP CCMS Strategic change spend
VCP: Value Creation Plan – business-wide review highlighting areas for accelerated investment CCMS: Project costs associated with CCMS implementation
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Total income
(2018: £591m)
Strong income growth as receivables continued to build
Impairment rate
(2018: 13.0%)
Impairment rate reduction was predominantly driven by provision movements and credit tightening since 2018
Risk-adjusted income growth
RAI growth due to higher income and favourable movement in impairment rate
Adjusted EBITDA
(2018: £82m)
EBITDA increase was predominantly driven by impairment and cost favourability £m 2018 2019 Interest income 579 674 Cost of funds (52) (64) Fee and commission income 64 66 Total income 591 676 Impairment (302) (318) Risk-adjusted income 289 358 Servicing costs (87) (95) Change costs (24) (25) Value Creation Plan implementation costs (17) (13) Marketing and partner payments (62) (60) Collection fees 30 29 Contribution 130 194 Salaries, benefits and overheads (52) (59) Add back: depreciation and amortisation 4 9 Adjusted EBITDA 82 144 Average gross receivables 2,325 2,752 Gross interest and fee yield (%) 27.7% 26.9% Impairment (%) 13.0% 11.6% RAM (%) 12.4% 13.0% EBITDA leverage 3.5x 1.9x EBITDA interest cover 2.6x 4.5x
Confidential 17 * Year on year cash flow impacted by the payment for in-store House of Fraser customer spend relating to the period 10/08/18 to 05/03/19 that was settled post novation of the contract to Sports Direct in Q119. £15m of this payment related to customer spend from 10/08/18 to 31/12/18 having a +£15m impact on 2018 working capital and a -£15m impact on 2019.
2019 cash bridge
163 80 50 (7) (20) (56) (15) (15)
Adjusted EBITDA excl. provision Underlying working capital Capex/Tax Investment in receivables growth FCF available for Senior Secured Debt interest (underlying) House of Fraser (working capital) PPI FCF available for Senior Secured Debt interest
£m 2018 2019 Adjusted EBITDA 82 144 Change in impairment provision 60 18 Adjusted EBITDA excl. provision 143 163 Change in working capital (12) (7) One-off House of Fraser payment* 15 (15) PPI provision utilisation (20) (15) Capital expenditure (9) (10) Tax paid (7) (10) FCF available for growth and debt service 109 106 (Increase)/decrease in gross receivables (471) (423) Net financing cash flow 403 367 FCF available for Senior Secured Debt interest 41 50 Debt service - cash payments (31) (32) Net increase in cash and cash equivalents 10 18
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Diverse funding portfolio with substantial capacity for growth Funding maturity profile
Balance sheet debt (£m)
*undrawn capacity includes £30m RCF
Drawn balance sheet debt (£m)
Drawn: £3,027m Drawn: £2,672m 425 425 425 425 1,779 1,863 1,779 1,863 1,360 1,425 468 739 30 30 922 716 3,594 3,743 3,594 3,743 2018 2019 2018 2019 Commitment Drawings Senior Secured Debt Issued bonds VFN RCF Undrawn capacity*
150 275 658 502 703 61 384 294 2020 2021 2022 2023 2024 Senior Secured Debt Issued bonds Drawn VFN
£m 2020 2021 2022 Own-brand Issued bonds 413 502 410 VFN 14 72 45 427 574 454 Co-brand Issued bonds 244
VFN 47 236 249 291 236 543 UPL VFN
718 887 997
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Positive cash movement Significant VFN headroom across all portfolios (£686m) Healthy excess spread Advance rates have remained stable year on year Own-brand
(2018: 83.2%) Co-brand
(2018: 91.1%) Group
(2018: 85.8%) Own-brand
(2018: 14.5%) Co-brand
(2018: 13.2%) Group
(2018: 14.0%)
Excess spreads shown exclude VFNs and Secondary Funding facilities as they are not directly comparable. Excess spread figures for these facilities are broadly similar with the exception of NP Secondary Funding Facility VFN at c9%
VFN headroom (£m) 50 54 134 152 184 206 2018 2019 Cash (£m) Restricted cash (£m) 592 520 284 118 16 48 2018 2019 Own-brand Co-brand UPL
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interest charge and other costs associated with the issuance and servicing of Senior Secured Notes and the Revolving Credit Facility
refunded, net of third party contributions to customers following an operational incident which arose due to NewDay receiving incomplete information from a third party
adjustments on the Group’s acquired portfolios and debt issued
intangible assets recognised on the acquisition of the Group by funds advised by Cinven and CVC in January 2017
£m 2018 2019 Adjusted EBITDA 82 144 Senior Secured Debt interest and related costs (33) (34) Customer refund provision
Fair value unwind (2) Depreciation and amortisation including amortisation of Acquisition intangibles (54) (60) Statutory (LBT)/PBT (7) 50
Confidential 22 Own-brand income statement Co-brand income statement UPL income statement £m £m £m Interest income 407 457 Interest income 165 201 Interest income 8 17 Cost of funds (34) (41) Cost of funds (16) (19) Cost of funds (2) (3) Fee and commission income 42 45 Fee and commission income 21 21 Fee and commission income
415 461 Total income 171 202 Total income 6 14 Impairment (261) (257) Impairment (33) (46) Impairment (8) (15) Risk-adjusted income 154 203 Risk-adjusted income 137 156 Risk-adjusted income (2) (1) Servicing costs (37) (43) Servicing costs (49) (51) Servicing costs (1) (1) Change costs (13) (14) Change costs (10) (10) Change costs (2) (1) Value Creation Plan implementation costs (10) (8) Value Creation Plan implementation costs (6) (6) Value Creation Plan implementation costs (0) (0) Marketing costs (18) (14) Marketing and partner payments (43) (46) Marketing costs (0) (1) Collection fees 18 19 Collection fees 12 11 Collection fees
94 143 Contribution 41 55 Contribution (5) (5) Average gross receivables 1,422 1,652 Average gross receivables 858 1,009 Average gross receivables 44 91 Gross interest and fee yield (%) 31.6% 30.4% Gross interest and fee yield (%) 21.7% 21.9% Gross interest and fee yield (%) 17.5% 18.2% Impairment (%) 18.3% 15.6% Impairment (%) 3.9% 4.6% Impairment (%) 17.5% 16.0% RAM (%) 10.8% 12.3% RAM (%) 16.0% 15.4% RAM (%) (4.1)% (1.1)% 2018 2019 2018 2019 2018 2019
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Own-brand and Co-brand open books
introduced £396m of intangible assets, primarily relating to the customer and retailer relationships, the brand, trade names and intellectual property. The carrying value of these assets was £250m at Dec-19
leases and related liabilities have been recognised on the balance sheet following the adoption of IFRS 16
issued by the Own-brand and Co-brand master trust structures
the five VFNs across the Group
*Other liabilities includes capitalised debt funding fees
£m 2018 2019 Gross receivables 2,623 3,026 Impairment provision (406) (425) Other 87 109 Net receivables 2,304 2,710 Restricted cash 50 54 Cash 134 152 Intangible assets 314 266 Goodwill 280 280 Other assets 71 81 Total assets 3,152 3,542 Asset-backed term debt 1,782 1,865 Variable funding notes 469 740 Senior Secured Debt 435 435 PPI provision 25 10 Other provisions 11 11 Other liabilities* 71 86 Total liabilities 2,792 3,147 Net assets 360 396
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£m 2018 2019 Adjusted EBITDA 82 144 Senior Secured Debt 425 425 Cash (134) (152) Net corporate Senior Secured Debt 291 273 EBITDA leverage 3.5x 1.9x Senior corporate interest expense 31 32 EBITDA interest cover 2.6x 4.5x
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ABS: Asset-backed security Adjusted EBITDA: Earnings before Senior Secured Debt interest (and related costs), tax, depreciation and amortisation Advance rate: (ABS + VFN drawn debt)/Gross receivables CCMS: Credit Card Market Study Excess spread: Key trigger across funding vehicles, broadly defined as interest and fee income, less net charge-offs, funding costs and servicing fees FCF: Free cash flow NP Secondary Funding Facility: NewDay Partnership Secondary Funding Facility RAI: Risk-adjusted income RAM: Risk-adjusted margin RCF: Revolving credit facility Underlying cost: Costs excluding amortisation of intangibles, senior secured debt interest and non-recurring change costs (such as VCP and CCMS implementation costs) UPL: Unsecured Personal Loans VCP: Value Creation Plan – business-wide review highlighting areas for accelerated investment VFN: Variable funding note
Investor Relations Team investor.relations@newday.co.uk