DIVERSITY EQUITY & INCLUSION FOR THE EVENT PLANNER 1 OUR TIME - - PDF document

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DIVERSITY EQUITY & INCLUSION FOR THE EVENT PLANNER

OUR TIME TOGETHER

• TIPS FOR IDENTIFYING DIVERSITY TARGETS
• LEARN THE BASICS OF CULTURALLY COMPETENT

PLANNING

• EXPLORE CULTURALLY COMPETENT

PROMOTIONS 1 2

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WHAT IS CULTURE?

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Why Diversity, Equity, & Inclusion?

• PRODUCTIVITY
• GLOBAL MARKET PLACE
• REDUCED RISKS
• CREATIVITY
• PROFITS
• SOCIAL MEDIA IS THE NEW “GREEN BOOK”

Why Diversity, Equity, & Inclusion?

If we fail at cultural competency,

• It is costly, to our own success and

development

• It impacts our quality of life in an identity-

diverse society

• It impacts the distribution of services that can

help mitigate negative stereotypes.

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UNDERSTANDING IDENTITY

RELIGIOUS ETHNIC ABILITY NATIONAL SOCIO/ ECONOMIC GENDER RACE

SEXUAL ORIENTATION GENERATION

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UNDERSTANDING IDENTITY

• 1. DO WE HAVE AN UNDERSERVED POPULATION?

(GROWTH)

• 2. WHY IS THIS DEMOGRAPHIC UNDERSERVED?

(BARRIERS)

• 3. HAS THERE BEEN A DECLINE?

(CUSTOMER EXPERIENCE) AREAS OF OPPORTUNITY

• STAFF COMPETENCY
• COMMUNICATION
• ACCOMMODATIONS
• MEETING DESIGN
• REPEAT BUSINESS

This Photo by Unknown Author is licensed under CC BY

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COMMUNICATION PROCESS

Contextual Noise

Cultural Bias Experience Personal Bias Mood Cultural Bias Experience Personal Bias Mood

Information Transfer

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DEFINITION OF INTERCULTURAL COMMUNICATION

The sending and receiving of messages across languages and cultures. It is also a negotiated understanding of meaning in human experiences across social systems and societies.

PREPARES DEFINITION OF INTERCULTURAL COMMUNICATION OBSERVES

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DEFINITION OF INTERCULTURAL COMMUNICATION COMPARES DEFINITION OF INTERCULTURAL COMMUNICATION REFLECTS

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DEFINITION OF INTERCULTURAL COMMUNICATION INQUIRES DEFINITION OF INTERCULTURAL COMMUNICATION RESPECTS

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DEFINITION OF INTERCULTURAL COMMUNICATION EMPATHIZES DEFINITION OF INTERCULTURAL COMMUNICATION TAKES RISKS

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MEN & WOMEN GENERALLY COMMUNICATE DIFFERENTLY

KEYS TO EFFECTIVE INTERCULTURAL COMMUNICATION

UNDERSTAND THE FOLLOWING:

• Everything we do or don’t do sends a message
• Communication is about persuasion; it is not neutral.
• Communication is complex.
• Communication occurs through many channels (more than one manner).
• Communication means building trust.

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This Photo by Unknown Author is licensed under CC BY-NC-ND

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This Photo by Unknown Author is licensed under CC BY-SA

WHICH IMAGE DO YOU PREFER? WHY?

This Photo by Unknown Author is licensed under CC BY-SA

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DIFFERENT COMMUNICATION STYLES FOR DIFFERENCE GENERATIONS

CONFLICT STYLES

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DIRECT STYLE

• Meaning inside the verbal message
• Precise and explicit language use
• Reliance on face to face resolution of

disagreements

• Speaking your mind
• Verbally assert difference of opinion
• Persuasion through reasoned

argument

• Substantive disagreement focus

INDIRECT STYLE

• Meaning “outside” the verbal message
• Ambiguity and vagueness in language use
• Reliance on third parties for resolution of

disagreements

• Discretion in voicing goals
• “Talk around” disagreements
• Persuasion through facework
• Relationship repair focus

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GENERAL CONFLICT STYLES

BARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATION

1- ETHNOCENTRISM We all have a natural tendency to look at other cultures through

• ur own lenses.

2- STEREOTYPING It’s also common to rely on oversimplified clichés about people from different cultures.

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BARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATION

3- PSYCHOLOGICAL BARRIERS T

• manage cross-cultural teams successfully, you need to flex your own
• style. (Be flexible.)

4- LANGUAGE BARRIERS Understanding what’s said can be challenging if people speak too fast or use too much slang. This also might have an influence on how people’s competence and performance are perceived.

BARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATION 5- GEOGRAPHICAL DISTANCE/LOCATION 6- CONFLICTING VALUES There is no right or wrong way of doing things; it’s just a matter of cultural norms.

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ACCOMMODATIONS

This Photo by Unknown Author is licensed under CC BY-SA-NC

MICROSOFT TRANSLATOR

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KEYS FOR SUCCESS

KNOW WHAT IS IMPORTANT IN NEGOTIATIONS BE MINDFUL OF YOUR MARKETING KNOW THE CULTURAL LANDMINES FOR YOUR GROUP IMAGES MATTER SET CLEAR TARGETS SUCCESS BEGINS WITH THE PLANNING PROCESS

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RESOURCES FOR YOU

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