DIVERSE SETTING JENS DEGN-ANDERSEN OCTOBER 2019 OVERVIEW PART 1 - - PowerPoint PPT Presentation

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DIVERSE SETTING JENS DEGN-ANDERSEN OCTOBER 2019 OVERVIEW PART 1 - - PowerPoint PPT Presentation

Oct 13, 2022 234 likes •617 views

KNOWLEDGE MANAGEMENT IN A GLOBAL, INNOVATIVE AND DIVERSE SETTING JENS DEGN-ANDERSEN OCTOBER 2019 OVERVIEW PART 1 A LOOK AT THE VIDEO GAME MARKET PART 2 UBISOFT AT A GLANCE PART 3 THE KM TEAM PART 4 , PART 5 AND PART 6 HOW WE KNOW,

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KNOWLEDGE MANAGEMENT IN A GLOBAL, INNOVATIVE AND DIVERSE SETTING

OCTOBER 2019

JENS DEGN-ANDERSEN

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OVERVIEW

PART 1

A LOOK AT THE VIDEO GAME MARKET

PART 2

UBISOFT AT A GLANCE

PART 3

THE KM TEAM

PART 4 , PART 5 AND PART 6

HOW WE ‘KNOW, LEARN FROM, INCLUDE AND SUPPORT OUR CLIENTS’

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JENS DEGN-ANDERSEN

  • 2007: Master in Library and Information Science. Copenhagen, Denmark.
  • 2007: Librarian at National Library of Greenland. Nuuk, Greenland.
  • 2008: Patent Specialist at Novo Nordisk. Copenhagen, Denmark.
  • 2009: Information Specialist at Novo Nordisk. Copenhagen, Denmark.
  • 2014: Localisation Tester at Enzyme Testing Labs. Montreal.
  • 2015: Content Strategist at Ubisoft. Montreal.
  • *2014-2017: Treasurer at SLA ECC

THE UBISOFT KM & LEARNING TEAM

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PART 1

A LOOK AT THE VIDEO GAME MARKET

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VIDEO GAMES ARE ON THE TOP OF THE ENTERTAINMENT INDUSTRY!

PART 1 – A LOOK AT THE VIDEO GAME MARKET

GROWTH SINCE 2009

HOME ENTERTAINMENT PRES S VIDEO GAMES BOOK S CINEMA

+25%

  • 4%

+51%

+4% 0% +23%

MUSIC

SOURCE: MCKINSEY & COMPANY – GLOBAL MEDIA REPORT – SEPT 2015
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A WORLD OF PLAYERS

PART 1 – A LOOK AT THE VIDEO GAME MARKET

1/3

OF THE WORLD POPULATION

2.3

BILLION PLAYERS

SOURCE: NEWZOO 2018
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ESPORTS: A GROWING OPPORTUNITY

PART 1 – A LOOK AT THE VIDEO GAME MARKET

BIG PARTNERS ARE GETTING ON BOARD

+1 BILLION

VIEWERS AT PEAK TIME ON TWITCH

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PART 2

UBISOFT AT A GLANCE

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KEY FACTS & FIGURES

CREATED IN 1986 ONE OF THE TOP PUBLISHERS WORLDWIDE +12 FRANCHISES THAT HAVE SOLD MORE THAN ONE MILLION UNITS

PART 2 – UBISOFT AT A GLANCE

NOW +55% OF TOTAL DIGITAL REVENUE +14,000 TEAM MEMBERS AND +40 STUDIOS WORLDWIDE €1.732 BILLION IN SALES IN 2017-18

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WATCH DOGS TOM CLANCYS GHOST RECON TOM CLANCY’S THE DIVISION FOR HONOR ASSASSIN’S CREED TOM CLANCY’S RAINBOW SIX FAR CRY JUST DANCE STEEP MARIO + RABBIDS THE CREW RAYMAN

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OUR EXPANDING UNIVERSE

ART EXHIBITS & AMUSEMENT PARK ATTRACTIONS : Introduce more people to our characters, stories and worlds with original experiences TV SHOWS & MOVIES Bring our hit brands to life on the big screen and reach new audiences CONSUMER PRODUCTS Enrich our game worlds with books, comics, novels, boards games, collectibles and more

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KNOWLEDGE MANAGEMENT SERVICES

PART 3

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‘CONNAÎTRE, ACCUEILLIR, INCLURE ET INTÉGRER LES PUBLICS’

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HOW WE ‘KNOW, LEARN FROM, INCLUDE AND SUPPORT OUR CLIENTS’

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AMBITIONS

PROVIDE AWESOME « CLIENT » EXPERIENCE BUILD A SEAMLESS DIGITAL WORKPLACE DELIVER THE RIGHT INFO AT THE RIGHT TIME

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WE HELP ORGANIZE CONTENT, EXPOSE KEY KNOWLEDGE AND FOSTER COLLABORATION

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OUR PRODUCTS

Live Streaming Event application Mattermost Floormap Video Service SharePoint Confluence Mana Ulearn Ubipedia MyServices The Blog Profile Search Unified Navigation Live Streaming Event application Teams Floormap Video Service SharePoint Confluence Mana

m

U.Learn Ubipedia MyServices The Blog Profile Search Site Catalog

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HOW WE ‘KNOW, LEARN FROM, INCLUDE AND SUPPORT OUR CLIENTS’

TEMPLATES & GOVERNANCE PRESENCSE STRATEGIC CLIENTS

PART 4 PART 5 PART 6

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PART 4

TEMPLATES & GOVERNANCE

KNOW, LEARN FROM, INCLUDE AND SUPPORT

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CREATIVITY AND INNOVATION

UBISOFT VALUES:

IT CAN BE A CHALLENGE TO IMPLEMENT STANDARDS, BETS PRACTICES AND GOVERNANCES WHEN SCOPE, TECHNOLOGIES AND TEAMS CHANGE CONSTANTLY.

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LOCAL INTRANETS GAME WORKSPACES

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GOVERNANCE AT UBISOFT

Ubisoft employees want structure and systems too A governance should support existing workflows not go against them The benefits of a governance should be obvious to everyone affected If possible implement it into the systems There is not a Ubisoft governance that fits all

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PART 5

PRESENCE

2 3

KNOW, LEARN FROM, INCLUDE AND SUPPORT

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DIVERSITY

Create experiences that will appeal to and satisfy a bigger and more diverse group of gamers.

UBISOFT VALUE:

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UBISOFT:

18

+95

NATIONALITIES

+55

LANGUAGES SPOKEN

GAMERS

UBISOFT

KM

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KM: A DIVERSE TEAM

PART 4– SECTION TITLE 26

APPROXIMATELY 30 PEOPLE. AT LEAST 8 DIFFERENT NATIONALITIES WE STRIVE TO HAVE A DIVERSE GROUP OF EMPLOYEES IN TERMS OF SEXUALITY, RELIGION AND CULTURAL BACKGROUND.

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SLIDE 27 21 PART 2 – UBISOFT AT A GLANCE 12
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Montréal San Francisco Paris Bucharest Singapore Malmö Shanghai

THE KNOWLEDGE MANAGEMENT TEAM SUPPORTS ALL EMPLOYEES GLOBALLY

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WHERE KM ARE NOT PRESENT

ONLINE COMMUNICATION ROADSHOW WORKSHOPS

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ONLINE COMMUNICATION TOOLS Many internal tools to create collaboration and foster communication. Most meetings on one of these platforms.

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PART 6

STRATEGIC CLIENTS / PARTNERS

3 1

KNOW, LEARN FROM, INCLUDE AND SUPPORT

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KM PARTNERS: CONTENT MANAGERS

MISSION: Identify & organize information, documentation & assets so that anyone in a production can easily browse & access it.

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WHAT IS A CONTENT MANAGER

500 1000 1500 2000 2500 3000 3500 4000 ASSASSIN'S CREED GHOST RECON FAR CRY RAINBOW SIX JUST DANCE WATCH DOGS

Employees Per Production Growth

Number of employees 2010-11 Number of employees 2018-19

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CONTENT MANAGERS ARE KM AMBASSADORS

ONBOARDING We have huge ramp up on productions, important turnover and numerous newbies joining

  • ur studios every week.

EFFICIENCY We need to be more efficient as individuals and as an

  • rganization. Experts working on

information findability are a key enabler of efficiency. COLLABORATION We produce AAA games that involve thousands of people from many teams & offices all around the world. REUSE We need to stop reinventing the wheel and start relying on existing assets, tools and knowledge. This way we’ll spend more time adding real value.

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CONTENT MANAGEMENT NETWORK

  • MANAGED BY THE KM TEAM
  • ALIGN ON SHARED VISION AND BEST

PRACTICES

  • LEARN AND OPTIMIZE TEMPLATES AND

RECOMMENDATIONS

  • Knowledge base
  • Communication channels
  • Yearly summit
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THANK YOU Q&A

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