Disclaimer The information contained in this presentation has - - PowerPoint PPT Presentation
Disclaimer The information contained in this presentation has - - PowerPoint PPT Presentation
Disclaimer The information contained in this presentation has Cencosud and its respective subsidiaries, directors, been prepared by Cencosud S.A. ("Cencosud") for partners and employees accept any responsibility informational purposes
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Disclaimer
The information contained in this presentation has been prepared by Cencosud S.A. ("Cencosud") for informational purposes only and should not be construed as a request or an offer to buy or sell securities and should not be construed as investment
- r
- ther
advice. No warranty, expressed or implied, is provided regarding the accuracy, completeness, and reliability of the information contained in this document. The
- pinions expressed in this presentation are subject
to change without prior notice and Cencosud has no obligation to update or keep updated the information contained in this document. The information in this document is not intended to be complete. Cencosud and its respective subsidiaries, directors, partners and employees accept any responsibility for any loss or damage of any kind arising from the use of all or part of this material. This presentation may contain forward-looking statements subject to risks and uncertainties and factors, which are based on current expectations and projections about future events and trends that may affect Cencosud's business. You are cautioned that these prospects are not guarantees
- f future performance. There are several factors
that may adversely affect the estimates and assumptions underlying these forward-looking statements, many of which are beyond our control.
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Annual Shareholders’ Meeting
The Ordinary Shareholders Meeting held on April 30, 2020 defined: 1. Two New Board Members Elected 2. Approves Dividend Distribution
Heike Paulmann Peter Paulmann Stefan Krause Julio Moura Mario Valcarce Jorge Pérez Alejandro Pérez Felipe Larrain
Independent Members Dividends1 % Profit CLP by Stock 2019 80.1% $32 2018 30.5% $10 2017 82.9% $45 2016 74.9% $50
- 1. They include the provisional and additional dividends made during the year
Horst Paulmann Chairman
Strong Balance Sheet
01
5
Obtained lowest leverage ratio since achieving investment grade in 2011
- 1. The leverage does not include One Off of the Sale of RF Peru, Antitrust fine in Chile and Indemnities
- Decrease in the gross leverage ratio to 4.16 times, the lowest since 2012
- Net leverage ratio declined to 3.13 times as of March 2020, from 3.27 times in
December 2019 and 5.63 times in March 2019 Gross Leverage1 Net Leverage1
5.27 4.53 4.53 3.93 4.07 4.33 4.52 3.27 3.13 2012 2013 2014 2015 2016 2017 2018 2019 LTM Mar 20 5.72 4.91 5.25 5.06 4.97 4.98 5.48 5.11 4.16 2012 2013 2014 2015 2016 2017 2018 2019 LTM Mar 20
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Improved financial situation through early bond redemption
Bonds
2021 2023
Issuance contract
Indenture Indenture
Issuance date
01.20.2011 12.06.2012
Maturity date
2021 2023
Interest rate
5.500% 4.875%
Redemption price
103.34% 109.51%
- On March 2, 2020, Cencosud redeemed the
bonds due 2021 and 2023.
- This tender offer was for a principal amount of
US$ 876 million and accrued interest of US$ 5 million.
- Effect on extraordinary financial expenses was
US$ 97 million, and impact on Cash Flow was US$ 949 million.
- This allowed Cencosud's gross leverage to
improve to 4.16 times in March 2020 from 5.11 times in December 2019.
7
Strengthened balance sheet and enhanced liquidity management
Relevant Figures1
- Reduced net financial debt by 25% YoY;
- Extended debt duration (in USD) to 7.1 years
from 5.5 years following the early redemption
- f the 2021 and 2023 bonds.
- Average annual maturity for next 5 years is US$
34 million.
22 55 46 16 29 567 43 1,009 185 369 13 167 100 551
20 21 22 23 24 25 26 27 28 29 30 41 44 45
Amortizations
- 1. Figures converted to US $ using the period-end exchange rate for each period. The EBITDA of the ratios does not include the EBITDA of Bank of Perú, nor One Off
- 2. Mutual funds and derivatives / 3. Derivates
Cost of Funding
Mar 20 Dec 19 Mar 19
USD debt 5.021% 5.033% 5.016% UF debt 2.875% 2.875% 4.301% CLP debt 4.700% 4.700% 4.700%
Mar 20 Dic 19 Mar 19
Total Financial Debt (US$ MM) 4.306 5.696 6.325 Cash and equivalents (US$ MM) 392 1.426 377 Other Financial Assets, Current (US$ MM)1 363 312 148 Other Financial Assets, Non-Current (US$ MM)2 310 311 383 Net Financial Debt (US$ MM) 3.242 3.648 5.417
- Adj. EBITDA LTM (US$ MM)
968 1.164 1.084 Net Financial Debt / Adj. EBITDA LTM 3,1 3,3 5,6
8
Maintain low exchange rate exposition
CLP + UF 96% USD 4% CLP + UF 97% USD 3%
Mar 20 Dec 19
Fixed 96% Variable 4% Fixed 96% Variable 4%
Mar 20 Dec 19 By Currency (excludes cash in US$ and cross currency swaps) By Interest Rate(excludes cash in US$ and cross currency swaps)
- As of March 2020, 22.6% of total cash
remains in U.S. dollars (US$ 88.6 millions) compared to 70.5% the previous year.
- Majority of derivatives have a positive
mark to market.
9
Due to the prepayment of the 2021 and 2023 bonds, Cencosud reduced its 2020 financial expenses by US $ 80 MM Improved the Company's net leverage to 3.13x from 3.27x as of December 2019 and 5.63x as of March 2019
Cash Flow Effect
Total US$ Thousand
Prepaid Capital
876,428
Interests
5,172
Redemption Premium
67,517
Cash Flow Use
949,117
Financial Result Effect
Total US$ Thousand
Redemption Premium
67,517
Reserve Coverage
29,700
Total Expenses
97,217
Impact of the 2021 and 2023 notes redemption
10
Robust liquidity position
CLP Million
Mar. Dec.
2020 333,654 n.a. 2019 255,935 1,067,564 2018 163,721 284,658 2017 210,730 253,987 2016 251,540 275,219
- In 1Q20 achieved the highest cash position for a first
quarter in the last five years.
- Entered 2020 having generated the highest FCF of the
past 5 years, due to the IPO of Shopping Centers and
- perational improvements.
COVID-19 Response
02
12
Customers We are ensuring our customers safety with the following measures:
- Distance of 1 meter between customer in the entry
row;
- Isolation of at-risk groups (differentiated schedule);
- Maximum capacity per sales floor;
- Disposable towels for cleaning carts and alcohol
disinfectant for cleaning hands, both at the entrance and increased dispensers on the sales floor.
Measures to mitigate effects of the Covid-19 pandemic
Safety measures
Employees Our employees are our main asset, therefore we have implemented the following safety measures:
- Use of mask and gloves;
- Sanitization of all stores;
- Install acrylic plexiglass screens in areas of visual
contact with customers;
- Psychological support for employees.
13
Covid-19 drove higher SSS in Supermarkets
Home Improvement Jan-Feb20 Mar-20 1Q20
Chile 8.5%
- 6.6%
3.3% Argentina1 55.6%
- 19.4%
55.6% Colombia1 9.8%
- 26.0%
9.8%
Department Stores Jan-Feb20 Mar-20 1Q20
Chile 5.3%
- 37.4%
5.3% Peru
- 0.7%
- 56.8%
- 0.7%
Supermarket Jan-Feb20 Mar-20 1Q20
Chile 8.5% 21.6% 13.2% Argentina 52.2% 73.3% 59.7% Brazil 2.6% 6.8% 4.0% Peru 0.3% 8.5% 3.3% Colombia 9.7% 10.0% 9.8%
Supermarket SSS increased above inflation in 1Q20. Department Stores is the most affected business unit as SSS were trending above inflation in the first two months of the year and were hit hardest when stores closed. Declines in in-store sales offset by 250% average increases in e-commerce sales in the period.
- 1. The SSS calculation excludes stores that were closed more than 10% of the quarter
14
Lock down accelerated online sales growth
Short-term initiatives in Supermarkets
Chile
- Increased capacity to process orders in new locations and
more preparation lines;
- Support from DS and administration staff;
- Implementation of the night shift;
- Home office assignment.
Argentina
- Increase in equipment for picking and transport companies;
- Box of basic and cleaning products;
- Next steps: BOL (Warehouse Logistics Operation) in stores
with front areas for pick ups, warehouse only for picking.
Perú
- Greater team to resolve bottlenecks;
- Two Hyper Wong specialized in e-commerce;
- Next steps: CD area for e-commerce only and reduction in
assortment.
Colombia
- Increase in equipment for picking and transport companies;
- Next steps: website improvement and Dark Store.
E-commerce Penetration First Quarter
Sales Increase
- Nro. Tickets
Tickets Increase y/y
SM – Chile 517% 149.340 412% SM – Argentina 294% 97.842 134% SM – Peru
- 9%
36.219 61% SM – Colombia 459% 69.038 455% HI – Chile 237% 118.426 130% HI – Argentina 229% 41.438 159% HI – Colombia 243% 26.339 446% DS – Chile 293% 305.094 158% TOTAL 286% 843.736 186% E-commerce Sales Supermarkets Department Stores Home Improvement 1Q20 2,1% 22,1% 4,5% 1Q19 1,7% 12,7% 3,3% Var 20/19 (bps) 48,3 940,3 120,0
E-commerce Growth April 2020
15
Non-essential areas in Shopping Centers remain closed in compliance with mandatory restrictions. Additionally, the Company has taken the following measures:
- Suspended collection of the portion of fixed rent and
promotion fund, for those days in which the premises must remain closed.
- Plans to reduce expenses between 20% to 30%, mainly
savings in security, cleaning, basic services (energy and water), maintenance and operating expenses associated with parking tickets and transportation of securities. These savings will be transferred to the tenants.
1Q20 4Q19 3Q19 2Q19 1Q19
Chile2 91.5% 91.5% 99.3% 99.4% 99.3% Argentina 95.8% 96.5% 96.2% 97.9% 97.8% Peru 98.6% 98.6% 95.3% 95.0% 98.3% Colombia 94.7% 95.0% 94.9% 94.3% 97.3% TOTAL
93.8% 94.0% 97.8% 98.5% 98.5%
Shopping Center occupation by country
- 10
- 3
6
20 21 29 30 41 44 45
Amortizations (in UF million)
Shopping Centers and Covid-19
GLA Opened and Closed due to COVID-191
Open Closed Open Closed
Chile 16.9% 83.1% 77.2% 22.8% Argentina 0.0% 100.0% 56.3% 43.7% Peru 4.1% 95.9% 88.8% 11.2% Colombia 39.9% 60.1% 100.0% 0.0% TOTAL
10.0% 90.0% 71.6% 28.4% Third Parties Related Parties
Years
- 1. Figures as of March 31, 2020
- 2. Includes GLA of Office Space
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Impact of Covid-19 on store Closures
- No. of Stores
GLA Closing Date
Department Stores Chile 79 378,992 03.20.20 Peru 11 61,427 03.16.20 Home Improvement Argentina 51 397,975 03.20.20 Colombia 10 82,320 03.22.20 TOTAL 151 920,714
Home Improvement stores in Argentina and Colombia have re-opened since April 2020 and are operating normally. Shopping Centers have 49,4% of their average GLA open as Supermarkets, Home Improvement, Banks, Pharmacies and Healthcare Facilities are considered essential services.
- No. of Stores
GLA Closing Date
Chile 1,791 661,814 03.19.20 Argentina 1,257 452,444 03.20.20 Peru 203 50,921 03.16.20 Colombia 37 6,835 03.17.20 / 03.19.20 TOTAL 3,288 1,172,014
Shopping Centers Retail1
- 1. To date we have closed the Jumbo Corner in Argentina and Chile, with a total of 42 stores and 15,955 in GLA and Electroshow in Brazil with a total of 30 stores (61% are open).
03
Quarterly Results
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Executive Summary
- Revenues up 11.7% YoY in 1Q20, at constant exchange rates driven by SSS growth in
Supermarket and Home Improvement across all countries of operations. In Chile, Supermarket SSS reached a historical high.
- Despite the global pandemic´s impact across the five countries of operations, Adjusted
EBITDA1 margin expanded 88 bps YoY in 1Q20. Margin expansion reflects record sales in all countries, better margins and benefits from the savings and efficiency initiatives in place. Brazil achieved the highest profitability of the last 4 years, while Colombia posted the best quarterly performance of the last seven years.
- Reported a Net Loss of CLP 33,617 MM in 1Q20, explained by a decline in the revaluation of
investment properties, higher financial expenses associated with the redemption of the 2021 and 2023 bonds and non-cash exchange rate difference.
1 Adjusted Ebitda: Gross profit + Other Income by Function + Other gains (losses) - GAV + D&A + Share in profits (losses) of associates - Revaluation of Assets and does not consider the One Off sale of Financial Services in Peru in 2019
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One-time items impacting results
1. During 1Q19, Cencosud sold 51% of the Financial Services business in Peru to Scotiabank in a JV for a total of approximately CLP 92,476 MM. 2. The early redemption of the bonds due of 2021 and 2023, an extraordinary expense was incurred, impacting the results in US $ 97 MM. 3. Provisions of CLP 3.5 million in 1Q20 as a result of the fresh chicken market antimonopoly case.
(A) (B) (C) (D) (E) (F) (G) (H)
CLP MM CLP MM (%) CLP MM CLP MM CLP MM CLP MM CLP MM CLP MM Ex-IAS29 Constant Currency
Revenues 2,478,190 2,250,301 10.1% 14,168 6,140 12,923 (37,360) 2,457,882 2,274,737 8.1% 6.8% Gross Profit 689,841 637,382 8.2% -7,070 2,363 -6,134 -14,356 694,548 657,872 5.6% 8.1% Gross Mg. 27.8% 28.3%
- 49 bps
- 49.9%
38.5%
- 47.5%
38.4% 28.3% 28.9% SG&A
- 550,332 -536,340
2.6% -4,239 -1,599 -8,045 10,436 -544,494 -538,731 1.1%
- 1.8%
SG&A (% of revenues)
- 22.2%
- 23.8%
163 bps
- 29.9%
- 26.0%
- 62.2%
- 27.9%
- 22.2%
- 23.7%
Adjusted EBITDA 231,592 278,537
- 16.9% -10,407 798 -8,711 -8,489 241,201 295,737
- 18.4%
48.6%
- Adj. EBITDA Mg.
9.3% 12.4% -303 bps
- 73.4%
13.0%
- 67.4%
22.7% 9.8% 13.0% Net Profit
- 62,285 153,258
N.A -29,277 610 -22,952 -1,151 -33,617 177,361 N.A N.A Net Profit Mg.
- 2.5%
6.8%
- 206.6%
9.9%
- 177.6%
3.1%
- 1.4%
7.8%
- Excl. IAS29
As Reported IAS29 Dec'19
- Chg. YoY
Inflation Effect2 Conversion Effect3 1Q201 1Q19
- Chg. YoY
1Q204 1Q19
IAS29 Dec'18
Inflation Effect2
- 66 bps
153 bps
- 319 bps
Conversion Effect3
- Chg. YoY
20
Consolidated Results 1Q20 vs 1Q19
1 Includes the adjustment by hyperinflation in Argentina. 2 ‘Inflation effect’ reflects the nine months period results from Argentina updated by inflation. 3 ‘Conversion effect’ reflects the translation from ARS to CLP figures of the 3 months period using end of period exchange rate as of March 2020. 4 Excludes the adjustment by hyperinflation in Argentina 5 (A) + (C) + (D) = (G) 6 (B) + (E) + (F) = (H)
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Chile
Revenues: CLP grew 5.0%, reflecting the increase in supermarket sales due to the COVID-19 effect, offset by the total closure of Department Stores and Shopping Centers, together with lower sales in Home Improvement. Adjusted EBITDA: increased 16.0% and the margin expanded 114 bps, mainly driven by improved profitability in Supermarkets and efficiency improvements across businesses.
Supermarkets 65.8% Department Stores 17.9% Home Improvement 13.2% Shopping Centers 3.0% Others 0.1%
Revenues (US$ 1,328 millions)
Supermarkets 66.3% Department Stores 3.4% Home Improvement 11.8% Shopping Centers 20.2% Financial Services 0.6% Others
- 2.3%
Adjusted EBITDA (US$ 159 millions)
1Q20 1Q19
- Chg. YoY
- Chg. YoY
CLP MM CLP MM As Reported Constant Currency
Revenues 1,131,558 1,078,058 5.0% 5.0%
Gross Profit
318,303 311,788 2.1% 2.1% Gross Mg. 28.1% 28.9%
SG&A
- 238,570 -239,596
- 0.4%
- 0.4%
SG&A (% of revenues)
- 21.1%
- 22.2%
Adjusted EBITDA
135,542 116,797 16.0% 16.0%
- Adj. EBITDA Mg.
12.0% 10.8%
- 79 bps
114 bps 114 bps
22
Argentina
Revenues: increased 11.0% as reported. In local currency, revenue growth was driven by above-inflation growth in Supermarket sales, partially offset by the closing of Home Improvement and Shopping Centers starting March 20, when the mandatory quarantine was established. Home Improvement stores were subsequently
- pened on April 3.
Adjusted EBITDA: increased 41.3% in local currency, mainly driven by record performance in Supermarkets. EBITDA margin contracted 43 bps YoY, principally reflecting lower profitability in Shopping Centers and Home Improvement.
Supermarkets 65.5% Home Improvement 25.1% Shopping Centers 2.2% Financial Services 7.1% Others 0.1%
Revenues (US$ 554 millions)
1Q20 1Q19
- Chg. YoY
- Chg. YoY
CLP MM CLP MM As Reported Constant Currency
Revenues 472,247 425,530 11.0% 45.8%
Gross Profit
176,186 165,774 6.3% 39.8% Gross Mg. 37.3% 39.0%
SG&A
- 127,051 -120,259
5.6% 38.6% SG&A (% of revenues)
- 26.9%
- 28.3%
Adjusted EBITDA
52,247 48,927 6.8% 41.3%
- Adj. EBITDA Mg.
11.1% 11.5%
- 165 bps
136 bps
- 43 bps
23
Brazil
Revenues: increased 3.9% in local currency and 6.1% in CLP due to the appreciation of the real with respect to the CLP. Growth in local currency, was mainly driven by the double-digit increase in sales at Prezunic and food in GBarbosa. Adjusted EBITDA: increased 42.8% in local currency and the EBITDA margin expanded 133 bps to 5.0%, due to sales growth and expense efficiency. Achieved the highest profitability of the last 4 years.
Supermarkets 99.8% Financial Services 0.2%
Revenues (US$ 414 millions)
1Q20 1Q19
- Chg. YoY
- Chg. YoY
CLP MM CLP MM As Reported Constant Currency
Revenues 352,799 332,469 6.1% 3.9%
Gross Profit
81,358 75,486 7.8% 5.8% Gross Mg. 23.1% 22.7%
SG&A
- 79,904 -81,698
- 2.2%
- 4.2%
SG&A (% of revenues)
- 22.6%
- 24.6%
Adjusted EBITDA
17,648 12,219 44.4% 42.8%
- Adj. EBITDA Mg.
5.0% 3.7% 36 bps 192 bps 133 bps
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Peru
Revenues: as reported revenues up 13.1% YoY. The decline in local currency revenues mainly reflects deconsolidation of the financial retail business and lower sales in Shopping Centers and Department Stores due to the closure of stores in the last two weeks of March due to COVID-19. Adjusted EBITDA: increased 10.7% YoY, in local currency when excluding the one-time sale of Financial Services, mainly driven by Supermarkets given higher sales of staple foods due to the global pandemic.
Supermarkets 90.8% Department Stores 7.0% Shopping Centers 2.0% Others 0.2%
Revenues (US$ 332 millions)
1Q20 1Q19
- Chg. YoY
- Chg. YoY
CLP MM CLP MM As Reported Constant Currency
Revenues 282.931 250.137 13,1%
- 3,9%
Gross Profit
70.582 63.060 11,9%
- 4,9%
Gross Mg. 24,9% 25,2%
SG&A
- 56.197 -55.063
2,1%
- 13,2%
SG&A (% of revenues)
- 19,9%
- 22,0%
Adjusted EBITDA
24.064 110.930
- 78,3%
- 81,6%
- Adj. EBITDA Mg.
8,5% 44,3%
EBITDA Ajustado Excl. One Off 24.064 18.455
30,4% 10,7%
- Mg. EBITDA Aj. Excl. One Off
34,1% 29,3% 0 bps
- 26 bps
215 bps
- 3.584 bps
25
Colombia
Revenues: up 15.8% YoY in CLP. In local currency, revenues were mainly driven by the appreciation of the COP against the CLP. This was mainly explained by higher sales in Supermarkets driven by increased demand generated by the uncertainty of COVID-19 and the increase in demand during the months of January and February, offset by the closing of the Home Improvement stores. Adjusted EBITDA: increased 58.2% YoY in local currency, the highest in the last three quarters.
Supermarkets 89.4% Home Improvement 8.5% Shopping Centers 1.1% Financial Services 1.3% Others
- 0.3%
Revenues (US$ 256 millions)
1Q20 1Q19
- Chg. YoY
- Chg. YoY
CLP MM CLP MM As Reported Constant Currency
Revenues 218,348 188,543 15.8% 7.4%
Gross Profit
48,119 41,764 15.2% 6.8% Gross Mg. 22.0% 22.2%
SG&A
- 42,773 -42,115
1.6%
- 6.0%
SG&A (% of revenues)
- 19.6%
- 22.3%
Adjusted EBITDA
11,700 6,864 70.4% 58.2%
- Adj. EBITDA Mg.
5.4% 3.6%
- 11 bps
275 bps 172 bps
26
Achieved market share gains
1Q19 2Q19 3Q19 4Q19 Chile 23% 24% 23% 27% Peru 9% 9% 9% 9% 1Q19 2Q19 3Q19 4Q19 Chile 20% 21% 20% 23% Colombia 8% 8% 7% 8% Argentina 82% 81% 88% 79%
DS: given their improvements in delivery logistics and shopping
experience, Department Stores have been gaining market share for the past few months.
Supermarket:
- Gained market share in Chile after the social crisis effect, further intensified by Covid-19;
- Argentina and Colombia achieved greater share of profits driven by the COVID-19 effect and quality positioning of stores
mainly against the informal market and different markets,
- Brazil, mainly in Prezunic, achieved share gains, reinforced by the implementation of the new loyalty app last March;
- Peru, increased its share of SSS in March 2020, reflecting new strategy.
HI: Improvements in online sales, wholesale channel and store
experience contributed to share gains.
27
Supermarkets: resilient core business
More than 80% of the Company’s EBITDA is generated by Retail, the core of which is the Supermarket business. During 1Q20, the Food category increased its share
- f total sales.
Food inflation (%) Retail’s EBITDA vs Real Estate
1Q20 1Q19
Food Food
Chile 89.5% 87.8% Argentina 91.5% 90.0% Brazil 84.5% 84.1% Peru 83.2% 80.2% Colombia 69.2% 64.4%
Food vs Non food
Food Inflation Total Inflation
1Q20 1Q19 1Q20 1Q19
Chile 6.1% 1.9% 3.7% 2.5% Argentina 51.3% 64.0% 48.4% 54.7% Brazil 5.1% 8.7% 3.3% 4.6% Peru1 2.0% 1.6% 1.8% 2.4% Colombia 7.2% 2.9% 3.9% 3.2%
80,5% 24,5% 82,0% 16,1%
Retail Real Estate
1Q19 1Q20
- 1. Food inflation in Peru considers only the Lima Metropolitan region
Looking Ahead
04
29
Short-term plan to drive further efficiencies to mitigate impacts of Covid-19
Marketing: reduced marketing expenses as a % of SG&A
by approx 70 bps.
Security and cleaning: incurred extraordinary security
and cleaning expenses to protect the wellbeing of clients and employees, resulting in a 42 bps increase of these costs in terms of SG&A.
Administrative: as a consequence of the Company's
reorganization, the back office decreased by 8.5%.
Others measures:
- Executive bonuses have been distributed in different
- installments. For businesses that are temporarily closed
bonus installments will be distributed only when such stores re-open.
30
E-commerce
Looking to the future of e-commerce driven by the following actions:
1. Obsession with purchasing service and customer experience
- Launch of Marketplace, the objective is to be a leader in generating traffic by offering customers
the largest variety of products on the market;
- Improving the offer of unique products, leveraging the Marketplace and physical stores where we can be the entry platform
to South America for global brands not yet present;
- Development of hyper personalization tools, where clients feel that Cencosud knows and understands them, through unique
value propositions;
- Ensure guarantee returns when the customer is not satisfied. This is one of the basic pillars to develop a satisfactory
shopping experience. 2. Cost effectiveness
- Take advantage of economies of scale, unifying back-end processes across all flags, where we can achieve synergies in
technological and logistical processes;
- Invest in the Company's own technological developments where it seeks to differentiate itself from the rest of the
competitors;
- Deepen the ability to generate, manage and process data, having better information about customers that will help them
make more and better decisions.
31