DIGITALISATION S. IN SERVICE Dr. Peter Kes CEO Cargobull Parts - - PowerPoint PPT Presentation

S.

• Dr. Peter Kes

CEO Cargobull Parts & Services

DIGITALISATION IN SERVICE

THE FOUNDATION FOR DIGITAL SERVICES

• Europe-wide spare parts availability through the central

warehouse and 29 support warehouses

• Certified Service Partner network with around 1,700 workshops
• Globally available webshop with > 68,000 articles
• EPOS: vehicle-specific spare-parts documentation for

650,000 Vehicles

• Cargobull Repair System (CRS): online workshop processing

system for repairs, tyre and fleet management

MODULAR ELEMENTS ENABLE DIGITAL SERVICE

First Level ModerateLevel HighLevel

Full Service (FS) Light FS trailer FS tyres FS cooling units FS combo package Remote diagnostics Predictive maintenance Fleet 4 Y 2.0

Lifecycle asset management

FS complete package Repair management Tyre Management system

All service modules can be represented for SCB and other manufacturers and for new and used vehicles Breakdown assistance from Cargobull Euroservice

SERVICE-RELEVANT, DIGITAL SMART TRAILER FEATURES

SMARTTRAILER - REMOTE DIAGNOSTICS

COMBINATION OF TELEMATICS AND REPAIR DATA AS THE FOUNDATION FOR INTELLIGENT DATA ANALYSIS AND PROACTIVE SERVICES

RELEVANT DATA

• Maintenance history

(cooling unit, trailer, tyres)

• Tyre and trailer status
• Cost overview (service & spare parts)
• Repair history (data and costs)
• Schedule management
• Billing system for workshops

RELEVANT DATA

• Cooling unit temperature

data

• Axle load
• Tyre pressure
• Brake pad wear
• Coupling activity
• EBS data

Maintenance history of all SCB refrigeration units within the last 12 months How has the temperature history changed in the last 4 weeks prior to the failure of the cooling unit?

• Identification of patterns in existing data

Analysis of new data based on on the patterns (“algorithms”/“artificial intelligence”) in order to predict refrigeration unit failures Temperature history of all SCB cooling units within the last 12 months

REMOTE MAINTENANCE ASSISTANCE GLOBALLY AVAILABLE EXPERTISE

• Global & mobile knowledge sharing in service
• Rapid live assistance from third level support
• Interactive live communication between multiple participants
• Easy use of service documentation

CBC/CBT CPS Service Partner Support Cargobull Euro Support

REMOTE MAINTENANCE ASSISTANCE FOR EVERY APPLICATION

Connection of anonymous users

Live-Video Mobile phone optimized Screenshot, Whiteboard, Laserpointer Knowledgebase/ Call history Exchange of images, videos and documents Chat Connection of anonymous users Groups and user administration Screen sharing / remote control Smartglasses HoloLens