Digital Champion Training Workshop Morning Introductions What - - PowerPoint PPT Presentation

Digital Champion Training Workshop

Morning

• Introductions
• What is a Digital Champion and who are Digital Champions?
• Barriers to Learning
• The Learner Journey and examples
• Learning your own ‘Teaching Style’

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Lunch break Afternoon

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• We Are Digital Training Course Overview (Part 1)
• Course Overview (Part 2) - Universal Credit and ‘Find a job’
• Learn My Way / City & Guilds
• Scenarios and Case Studies
• Where next? Progression and resources for learners
• Quick test / Un-FAQ’s
• Additional Info / Q&A

You’ll understand what and who a Digital Champion is….. ….. and be able to support and inspire your learners to achieve their digital goals!

By the end of Today…

Digital Champion Training Workshop

• What makes a Digital Champion and why are they needed?
• Who are your learners? How to identify their needs, barriers,

learning styles and expectations

• What can you teach them? An overview of course materials

and delivery methods available

• How should you teach them? Applying theory to practice –

scenarios and case studies

• Where next? Progression and resources for learners
• Plenary - Quick test / un-FAQ’s, Additional Info / Q&A

• 1. Who you are / where you are from
• 2. What is your role in digital skills?
• 3. The type of learners you already

(or want to) support/inspire?

 being a good listener  a people person  enthusiastic about the benefits of the internet  good IT skills  PATIENCE!

What is a Digital Champion?

Someone who helps others to understand the benefits of being online and can spend some time showing them how.

Which traits / attributes do Digital Champions need?

A Digital Champion can also be defined as someone who is appointed,

• r self-appointed to:
• Inspire and motivate others to embrace the use
• f digital technology
• Promote the benefits of a digital society
• Ensure no members of the local community

feel excluded from the digital society

• Of those who have never used the internet,

what % are Male and what % are Female? A: Male 42% Female 58%

• ?% of the working population have never used the internet.

A: 4%

• ?% of disabled people have never used the internet

A: 20%

• 75 years+ - ?% of the offline population.

A: 58%

• The most offline region of the UK is ??

A: Northern Ireland

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Why do you think this is?

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4.8 million Britons have never been online.

Updated: ONS Statistical Bulletin 31/05/18

Shocking Fact!

TASK 1: In groups make a list of barriers you may come across e.g. fear of the unknown “I’m scared of breaking the computer” TASK 2: As a Digital Champion how would you respond?

What are the main BARRIERS to learning?

Everyone’s journey is different All will be at a different level All will have different reasons All will learn at different speeds All will have different requirements

TASK 1: 5 Essential Basic IT Skills have been identified by the Government - in your groups identify what they are.

The Learner Journey

 To be able to send and receive emails

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 To be able to use a search engine and browse the net

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 To be able to fill out an online application form

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 To be able to access a government service

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 To be able to make an online purchase The 5 identified Essential Basic IT Skills

TASK 1: In groups discuss what should be included in each stage to help a learner Fact Finding about your pupil Planning your approach Lesson resources + delivery Evidence of what they learnt ……..

Learning cycle

TASK 1: Fill out the VAK Learning Questionnaire TASK 2: Count up your score from the score sheet Do you have more A’s B’s or C’s?

What’s your Learning Style?

Someone with a Visual learning style has a preference for seen or

• bserved things, including pictures, diagrams, demonstrations, displays,

handouts, films, flip-chart, etc. These people will use phrases such as ‘show me’, ‘let’s have a look at that’ and will be best able to perform a new task after reading the instructions or watching someone else do it

• first. These are the people who will work from lists and written

directions and instructions. Someone with an Auditory learning style has a preference for the transfer of information through listening: to the spoken word, of self or

• thers, of sounds and noises. These people will use phrases such as

‘tell me’, ‘let’s talk it over’ and will be best able to perform a new task after listening to instructions from an expert. These are the people who are happy being given spoken instructions over the telephone, and can remember all the words to songs that they hear! Someone with a Kinaesthetic learning style has a preference for physical experience - touching, feeling, holding, doing, practical hands-on

• experiences. These people will use phrases such as ‘let me try’, ‘how do

you feel?’ and will be best able to perform a new task by going ahead and trying it out, learning as they go. These are the people who like to experiment, hands-on, and never look at instructions first.

Learning Style Explanation

What resources would you use??

• Online ready made resources?
• Online games encouraging them to use the keyboard?
• Interactive tasks Q and A?
• 1:1 teaching?
• Showing a video clip?
• Handouts?
• Teach them the major keys

(Enter, Space, Caps Lock, Tabs)

• How to scroll and move up and down a web page
• Type their name and address

TASK: Teach a learner to understand the keyboard!

Do’s & Don’ts

Use jargon Take over from the person you are teaching Make people feel welcome & comfortable Be prepared for all abilities Reflect on how the lesson went Keep your own skills up to date Let them ask questions Keep it simple Put yourself in the learners shoes Teach a topic you are not confident in yourself

BREAK

Session We are digital Resources (Booklets) Activities / What to Teach

1 – Using the Mouse

• Basics Bronze – Mouse
• Understanding clicks (right, left, double) +

scrolling

• Mouse versus trackpad
• Using Solitaire to practice (or Word/WordPad)

2 – Using the Keyboard

• Basics Bronze –

Keyboard

• The major keys (Enter, Space, Caps Lock, Tabs)
• Scrolling, moving up and down the page (Word)
• Practice sentences - see handout

3 – Understanding the Desktop

• Basics Bronze – Menu

and Desktop

• Start button, system info, files and folders
• Moving an item to recycle bin
• Pinning to taskbar
• Making new folders
• Minimising and closing screens
• Shut down, sleep, hibernate and restart

4 – Internet Browser

• Internet Bronze – Web

Browser and Researching

• Typing URLs into address bar - what www. means
• Moving to other websites, tabs and bookmarks
• Back, forward and navigation
• Example websites (Comparison sites, BBC, etc)

5 – Email

• Email Bronze – Setting

up and Navigating

• Gmail or Outlook – setting up new account
• Send basic emails to other learners, tutors,

friends

• Progress onto replying and sending attachments

We Are Digital course session plan

Session We are digital Resources Activities / What to Teach

6 – Online forms and Universal Credit

• Claiming Benefit and

Using Online Forms booklet

• Dummy UC portal and test online form –

http://www.we-are-digital.co.uk/help

• Trying to claim (eligibility, practice questions,

etc)

• Slides in section two for further detail

7 – Finding work and ‘Find a job’

• Find a job – Finding

Jobs Online booklet

• Using the Find a job service

www.gov.uk/jobsearch

• Searching, uploading or making a CV, job

history, linking with job centre, external sites, etc.

We Are Digital course session plan (cont.)

Rate your experience 1 = Great – I understood it and enjoyed the task 2 = OK – I understood it but lacked enthusiasm 3 = Could do better – I didn’t really understand what I was expected to do Feedback!

Online learning portal from Good Things Foundation Meant for learners on their own – but venues also use it for groups Many online topics at a basic level with scope to progress City & Guilds accredited course available – tutors must go through training and register for credits

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www.learnmyway.com

Online learning portal from Good Things Foundation Many online topics at a basic level with scope to progress City & Gilds accredited course available – tutors must g through training and register for credits

• Register for an account at www.learnmyway.com
• Go to Create an account and fill out the form
• Once registered choose

Or

• The list of subjects includes ‘Public services online’

Pick ‘Universal Credit: a how to guide’

TASK: Test your Skills!

Scenarios and Case Studies Applying theory to practice!

Name & age Jack aged 28 Job Unemployed Previous experience Learnt about computers at school but forgotten a lot of it. Picked things up as I’ve gone along with my friends. Never had to use a computer for work before as I worked in a warehousing role. Interests Enjoy football, as well as playing with my young kids and going camping. Future plans I’d like to find a job that interests me and gives me an opportunity in life. I would like to see if I can work in security. Why am I here I don’t feel very ‘up with the times’ and need to check my IT skills are the same as everyone else’s. I don’t know the best way to find work either - and I want to find information out for my kids too.

Case Study 1 - Jack

Case Study Questions

Jack’s Learning Journey As a group consider the following

• 1. What computer skills does Jack have?
• 2. Taking into consideration their interests and hobbies, how

would you promote using the internet to them?

• 3. What learner journey would you plan for Jack?
• 4. What further learning would you recommend after they

have completed their learning?

Name & age Sarah aged 43 Job Lunchtime Supervisor at a local school Previous experience I have only ever used a computer as a Lunchtime Supervisor at the local primary school, but very briefly. In this role I have had to type in the number of children who had school dinners or a packed lunch. I just entered the numbers and the secretary would do the rest. Interests My kids are 11 and 13 so I like being with them and watching things like X Factor on the TV. Future plans I like working in the school because I really enjoy the fact that it brings me in contact with the kids. However it’s only part time so I wonder if there’s another job that pays a bit better that I could do in a school. Why am I here I want to know more about the internet that my kids keep talking about e.g. “facebook” and also be able to help them with their homework. I have a sister in Canada who I only see every couple of years and I’d like to keep in touch more with her too.

Case Study 2 - Sarah

Sarah’s learning journey As a group consider the following

• 1. What computer skills does Sarah have?
• 2. Taking into consideration their interests and hobbies, how

would you promote using the internet to them?

• 3. What learner journey would you plan for Sarah?
• 4. What further learning would you recommend after they

have completed their learning?

Case Study Questions

Name & age Vince 53 Job Just made redundant after working as a sales rep for an electrical company for 30 years. Previous experience Not used a computer but has a smart phone which he keeps all his contacts on. He also gets emails from work telling him where his next client is and he has to email back a form for expenses. Uses it to go

• nto the internet to get the football results and to use Google maps

when he was working to find directions to places and see traffic problems. Interests Football fanatic. DIY enthusiast - he is in the middle of updating his kitchen and wants to do his bathroom Future plans I need to find a job ideally that wants the skills that I have got as a sales rep. Why am I here I have been advised to look for jobs on the internet but I don’t know where I should look and I haven’t got a computer. I’ve been told I need to do a CV and also use Social Media sites to let people know my skills and that I want a job. I also want to find out if I can claim benefits now I am unemployed.

Case Study 3 - Vince

Vince’s learning journey As a group consider the following

• 1. What computer skills does Vince have?
• 2. Taking into consideration their interests and hobbies, how

would you promote using the internet to them?

• 3. What learner journey would you plan for Vince ?
• 4. What further learning would you recommend after they have

completed their learning?

Case Study Questions

Don’t be afraid of using technology to help you in your quest to help others use technology, e.g.: L&Q automated answering service Call 0203 389 7637

General Resources

A resource to help you in the social housing sector:

With over 2,300 members the Digital Housing Hub is a central online place for social housing providers to meet to help their residents embrace the web.

digitalhousinghub.ning.com twitter.com/digihousing

Other useful resources

Keeping in Touch with Digital Champions (and each other) and Gathering Feedback:

Not so frequent FAQs…..let’s see how you do:

Q1: How far away should someone sit from a screen?

• A1. 50 cms

Q2: How often should you rest your eyes?

• A2. Use 20:20:20 rule – every 20 minutes, view something 20 yards away

for 20 seconds. Q3: What’s the shortcut for making a page larger?

• A3. Ctrl and “+” or CTRL + mouse scroll

Q4: What is an HTTPS site and how do you know?

• A4. Encrypted site – often with green padlock symbol, e.g. on-line banking

Q5: What do HTTP, URL and PDF stand for?

• A5. Hyper Text Transfer Protocol, Uniform Resource Locator, Portable

Document Format Q6: If you have multiple topics to teach someone and little time, what should you do?

• A6. All teaching research suggests one topic at a time & practice, repeat,

user then demos & consolidates. Only introduce new ideas/skills later.

Other useful resources

Please refer to your additional information sheet in your packs

• ‘Cleaning up’ someone’s computer (if slow, full, etc)
• Password strength checker
• Anti Virus options – free and paid
• Checking Internet speeds
• Dummy online form practice and replica universal credit portal –
• www.we-are-digital.co.uk/help

Additional Info / Q&A

Please spend a moment filling in (online) the

• ur feedback form, by going to:

End of course Learner survey

http://www.smartsurvey.co.uk/s/DigitalChampion/

End of session Trainer survey

https://www.smartsurvey.co.uk/s/Trainerlessonfeedback/

Thanks for listening

• A Digital Champion can help anyone, anywhere.
• It’s important to get everyone online
• Put yourself in their shoes and overcome barriers
• Learner journey: how will it start and end?
• Use materials, learning aids and prompts
• Utilise their INTERESTS to hook them in
• There’s lots of support out there, so don’t worry –

you’re all in the same boat!

Universal Credit –

Teaching Learners about Claiming Benefits and Using Online Forms

Online forms

TASK: Go to www.we-are-digital.co.uk/help

Think of ways to help them move around the form more easily, for example using to move from one box to the next.

YOU COULD CHALLENGE A LEARNER TO:

Go to a supermarket website (e.g. Tesco/Sainsbury) Go to Sign in – fill out the form to register for online shopping OR Go to www.gov.uk/universal-credit and look at that online form

Online forms

Click on and look at the guidance for each type

• f box or field and think how you would

explain it.

Why do learners need to know how to fill in online forms?

• Universal Credit is a benefit for people who are of working age and are
• n a low wage
• It is replacing 6 other benefits:

Jobseeker’s Allowance Working Tax Credits Child Tax Credits Housing Benefit

Income Support ESA Universal Credit

What is it?

• Support learners who are having issues with the form, in order to

prevent sanctions and (through IT mistakes, not completing the

form correctly, not knowing where to start etc)

• You are NOT meant to be giving benefits advice, although you may build

up some basic knowledge and can guide people through using gov.uk

• You can use either We Are Digital’s replica UC portal

to assist learners OR simply load up the gov.uk site and go through the form with them.

What are we trying to do?

• You can get Universal Credit if you’re unemployed

but also if you’re working, it depends on your circumstances and location

• UC is being rolled out in stages around the UK. To see if someone is living

in a ‘live’ area visit: Universal Credit works differently to other benefits – so if a learner is moving from another benefit it’s important that they know the what those differences are:

• They may be able to claim Universal Credit if they or their

partner are working. Their partner’s income and

savings will be taken into account, even if the

partner isn’t eligible for Universal Credit.

• Claimants get a single payment each month,

rather than weekly or fortnightly

• Claimants get a single payment each month,

if they have reached Pension Credit qualifying age they can only claim if they live with a partner who is eligible for Universal Credit and under Pension Credit qualifying age.

• Instead of getting a separate housing benefit, housing costs will

be paid directly to claimants as part of their monthly Universal

Credit payment.

This is really important for tenants of housing associations who may never

have managed their own rent.

One of the major problems with UC rollout has been rent arrears, where people have to wait a long time (average 5 weeks) before their first payment or where they aren’t used to receiving the money themselves.

You will need:

• Access to a computer and the internet

so that you can apply online

• A bank account

for your money to be paid into

• Help is available if you don’t have either of

these, Citizens Advice and the Job

Centre, as well as your local council can all

assist you.

How do I get it?

What should I have ready for when I apply

• nline?
• An email address
• Your postcode
• Your National Insurance number
• Your mobile or landline phone number
• Your landlord’s name and address (contact your Housing

Association if you’re not sure)

• Your bank account details – sort code and account number

• It will ask you about

people you live with,

for example your partner, and some details about them like their age and income.

• You also need to know how much your rent costs, even if you’ve

been getting Housing Benefit to pay for all or part of it. Ask your Housing Association for help if you’re not sure.

The website address is: www.gov.uk/universal-credit

This is what the first page of the form looks like, it may appear slightly

differently, but it will work in the same way.

• Green buttons like ‘Start’ and ‘Next’ will

take you to the next stage of the form.

• Blue text with an underline like ‘Health’

will take you to a specific page, if it says ‘Back’ it will take you to the previous page

• Black boxes are for you to type your

answers into

• Grey boxes with a circle can be clicked to

choose from the selection of answers

TIP: If you don’t click on or edit the page of the online form for a

while, it may lose the information you have entered. Because not all of the application can be saved and completed later, it might be worth keeping a pen and paper nearby and writing down

your answers as you go, so that you know what you said to each

question.

We have created a form for you to practice on:

www.we-are-digital.co.uk/help

• After you have submitted a claim online, you will have a meeting

with a work coach, called a Universal Credit interview, at your local

Jobcentre.

• In this interview they will explain more about Universal Credit and ask you

about your circumstances. You will need to bring some documents with you and also sign an agreement saying what you will do to improve

your work situation when you are there.

• You can ask for help to prepare for this meeting if you

need it, there is also a useful checklist on the Citizens Advice website.

• When it is in place, you will be paid monthly.

If you’ve not dealt with bills, direct debits and

paying your rent directly before,

• r for a while, it will be important to budget

and put money aside for rent, bills and living costs.

It takes 5-6 weeks for you to get your first payment, once you claim.

This is a long time, you may need an advance payment if you don’t have enough to live on. You can ask about getting one in your Universal Credit interview.

How will it affect me?

How will I know what to do if things change?

Change

• f

address Change of job, hours

• r income

Second child being born Moving into a full service UC area Partner moving in

• r out

Eldest child leaving school

• r reaching 18

I need help!

• There is a lot of information on the government website at www.gov.uk

and there is also a free helpline: 0800 328 9344.

• Citizens Advice can give you

free, confidential advice and information and can also support you with your claim. They are

• nline at citizensadvice.org.uk or
• n the phone, and there are
• ffices around the country where

you can have face to face meetings.

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