DIGITAL ANALYTICS in Social Media Enterprise Solution For Todays - - PowerPoint PPT Presentation

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DIGITAL ANALYTICS in Social Media Enterprise Solution For Todays - - PowerPoint PPT Presentation

DIGITAL ANALYTICS in Social Media Enterprise Solution For Todays Social Media DIGITAL ANALYTICS Unlike other types of online marketing, social media is not really track-able via data Social Media is track-able via data and analytics and


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DIGITAL ANALYTICS in Social Media

Enterprise Solution For Today’s Social Media

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DIGITAL ANALYTICS

Unlike other types of online marketing, social media is not really track-able via data

Social Media is track-able via data and analytics… and you NEED to utilize this data!

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IDENTIFYING YOUR GOALS Where Do I Start? Just like other forms of digital analytics, you need determine your goals!

  • 1. Be specific!
  • 2. Business Oriented!

not social media oriented

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IDENTIFYING YOUR GOALS

Be specific!

Example goal: Drive revenue

NO

DON’T BE LIKE THE UNDERPANTS GNOMES!

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IDENTIFYING YOUR GOALS

Business Oriented!

Example goal: Get to a million Facebook fans

NO

THAT AIN’T A BUSINESS GOAL!

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IDENTIFYING YOUR GOALS

Be specific!

Example goal: Increase number of contact forms completed, by qualified customers, on website

YES

“BUT TONY, doesn’t that depend on other factors besides social media…”

You’re learning quickly young grashopper

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IDENTIFYING YOUR SOCIAL KPI’S It’s a FUNnel

Goal: Increase number of contact forms completed, by qualified customers, on website

More forms completedJ

User Lands

  • n Website

User Consumes Your Content Reach User On Social Media

Social Media

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IDENTIFYING YOUR SOCIAL KPI’S It’s a FUNnel

Goal: Increase number of contact forms completed, by qualified customers, on website KPI’s

Reach User On Social Media User Consumes Your Content

  • 1. Reach

(Page & Post)

  • 2. Engaged Users

(likes, shares, comments) Look at individual post performance to determine what’s working. KPI’s

  • 1. Content Consumption

(links clicked, images enlarged) Look at individual post performance to determine what’s working.

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GETTING THE WHOLE STORY That’s Going to Give You the Social Story…

To get the rest of the story…

  • 1. Number of users from social media completed the goal?

Segment by source, campaign, organic/paid, etc.

  • 2. % of users from social media completed the goal?

Segment by source, campaign, organic/paid, etc.

  • 3. If they didn’t complete the goal, where did they exit?
  • 4. How does this compare to other traffic sources?

THINK: What does this mean? What is this telling me?

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SCHEDULER

CONTENT LIBRARY

DESIGN HUB

CLIENT MANAGEMENT

TOOLS SHAMELESS PLUG

CONTENT DIGGER

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Post IMPACT Score

(out of 10)

SHAMELESS PLUG CONTINUED…

CONTENT LIBRARY

Stop Wasting Content!

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OVERVIEW TAKING ACTION

  • 1. Set specific goals
  • 2. Determine Social Media KPI’s
  • 3. Get ‘Whole’ picture
  • 4. THINK!
  • 5. Adjust tactics
  • 6. REPEAT
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THANK YOU

TONY@MEETSOCI.COM @MeetSOCI facebook.com/MeetSOCI

www.MeetSOCI.com