Differing Perspectives Activity LAYER 1 1 3/31/19 Carrot vs. - - PDF document

3/31/19 1

MEGAN SCHECK, LISW-S MATT SMABY

Approaches to Blended Management at HMHI

HMHI is:

—A nonprofit managing nearly 300 units of:

¡CoC PSH (disabled, homeless) ÷Singles ÷Single parent families ¡Tax Credit (55+, various income ranges) ¡PRAC 202 (62+, low income) ¡4 NEO counties ¡Staff of ~30

LAYER 1

Differing Perspectives Activity

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Carrot vs. Stick

• Avoid stigma
• Focus on outcomes

LAYER 2

Differing Perspectives Activity Trust and Communication

—Top-down values and attitude —Differing perspectives with respect =

positive growth

—Informal communication between and

across departments

—Blended trainings and events

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LAYER 3

Differing Perspectives Activity Encouraging Buy-In

—Input from all staff on changes —Improving processes

Mirroring Changes

—Internal file review tool —Employee evaluations —Incident reporting —Concurrent rollouts of changes

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Challenges

—Information sharing between

departments

—Venting between staff

Working Jointly

—Case Example:

What Happened to Helen?