DHLs Supply Chain Integrator Vasu Rajagopalan DHL Business Units - - PowerPoint PPT Presentation

Vasu Rajagopalan

DHL’s Supply Chain Integrator

Page

DHL Business Units using OTM

DP DHL § DHL Mail – Tracking in county mails, customer specific § DHL Express – Visibility and Event Management Alerting – Data queues were developed for supporting this user case § DHL Supply Chain – Exel US – DSC ROW § DHL Global Forwarding – SCI Visibility – SCI TMS

2

Page 3

§ Supply Chain Integrator (SCI) is a global visibility and transportation management solution. § Single system supporting transport functions: – order management, planning, booking, visibility, freight payment § Across all modes of transport § Integrates with other major logistics systems § Enables lowers transportation costs, improves customer service and enhances asset utilisation. § Automates common business processes § An enabler of transformational change § Hosted internally within DHL data centre, Prague. § Development & Support - fully outsourced to 3rd party vendors

What is SCI?

Order Mgmt Planning Booking Freight Payment Visibility 1 2 3 4 5

The SCI Functional Modules

Page

SCI Visibility

§ Receive Inbound and outbound orders from customer ERP systems § This provides visibility of order/ order lines to DHL control Towers § Based on customer requests, SCI will also on board carriers/ 3PLs involved in the program to send: – Actual Shipment – Shipment Status § Carriers/ 3PLs will be requested to provide customer order reference as part of Actual Shipment message. Hence shipments will be matched with orders and provide collaborative view of orders and shipments to end customer. § Around 40 carriers/ forwarders are already integrated using following standard message formats: – EDIFACT DESADV & IFTSTA – ANSI 214/ 240 – CSV format

4

Page

SCI Visibility Contd.

§ For most of the customers, SCI will also send back the status either as EDI message or as data dump based on the requirements. § Got about 300 customized reports to support 100 + customers and their unique requirements.

5

Page 6

SCI TMS

Transport Request Plan Orders Shipment Statuses Visibility & Exception Mgnt Issue Invoice Freight Payment Audit Order Mgnt Carrier Booking

Carrier SCI

Visibility

Customer REPORTING, KPI’s, and ANALYTICS

Transport Booking Order Management Planning Booking Visibility Freight Payment 1 2 3 4 5

Page

SCI TMS

§ Transport Request in SCI world is equivalent to an Order Release in OTM § SCI TMS is mainly used from a 4PL point of view for: – Receipt of Transport Request – Planning the Transport Requests – Booking the shipments with carriers/ forwarders – Receiving status updates from them, and generate Shipment KPI reporting – Receipt of Invoices from carriers/ forwarders – Automate the auditing of invoices/ and confirm the payment in AP system

7

Page

SCI - Addons

§ Archive application using Golden Gate § Dashboard for real time monitoring (Dot Net Application) § Rate Upload Tool (Dot Net Application) § Order Entry Portal with Draft and Submit features (integrated with SCI) § Integration Flow Management using MQ § Online Operational Reporting Tool (ORT) integrated with SCI

8

Page

Challenges

§ Too long to implement customer solution (6- 8 months & 4 months for training) § User Friendliness – challenged to move away from bespoke tools § Lack of innovation in UI (still screens and look and feel are 10 years old!!) § Implementation & Application supporting costs are high from a 3PL stand point. § Lack of abundance of skilled resources

9