Developments on Southeastern A year to remember at Southeastern - - PowerPoint PPT Presentation
Developments on Southeastern A year to remember at Southeastern Highly Commended World record colour-by- passenger operator in numbers at Herne Hill the National Rail Awards Best ever punctuality Roll-out of Delay Repay 15 Two
passenger operator in the National Rail Awards
Repay 15
improvement in passenger satisfaction
World record colour-by- numbers at Herne Hill Two proposals on-board, and a new arrival too Our first ever charity single
86% passenger satisfaction in July and September 2019
infotainment
Ambassadors
mapping
punctuality since 2017*
2019
Autumn – 2 years running
with Network Rail
punctuality/reliability of trains and customer satisfaction
*Right Time MAA
82 81 81 83 82 83 83 82 83 79 79 77 77 78 78 79 79 82 81 81 83 82 82 83 82 83 84 83 84 84 84 85 84 83 84 83 83 86 86 86 86 84 84 84 82 82 82 83 84 86 50 55 60 65 70 75 80 85 90
Weekly Overall Satisfaction & Punctuality (4 wks Rolling)
Overall satisfaction with journey today Punctuality/ reliability of the train Linear (Overall satisfaction with journey today) Linear (Punctuality/ reliability of the train)
On-Time as a standard metric In the first 24 weeks of 2019:
minutes
stops were On Time
cancelled
2nd best performing out of large train operators Year on Year
journeys in 2018
in Highspeed journeys
Highspeed since 2009
tourism economy over 10 years of Highspeed
passenger information and Twitter team
severe incidents
information systems
board – coming soon
Rail