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Developing Internship Programs: Successful Models and Pilots - - PowerPoint PPT Presentation

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APTA Human Resources Committee 2014 Webinar Series Developing Internship Programs: Successful Models and Pilots Wednesday, August 20, 2014 2:00 3:30 p.m. Eastern Time Webinar Connection: Viewing the webinar: Your confirmation email from

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APTA Human Resources Committee 2014 Webinar Series

Developing Internship Programs: Successful Models and Pilots

Wednesday, August 20, 2014 2:00 – 3:30 p.m. Eastern Time

Webinar Connection:

Viewing the webinar: Your confirmation email from GoToWebinar provided you with your unique link to connect to the webinar. Audio: Once you connect to the webinar, the webinar screen provides you with a call in number and your unique PIN to hear the audio over the phone. You also may listen via the internet.

This session is being recorded and will be made available to APTA members on the APTA web site.

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  • Dr. Jill Hough

Chair, APTA’s Higher Education Subcommittee Program Director Upper Great Plains Transportation Institute Small Urban & Rural Transit Center, North Dakota State University, Fargo, ND

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Session Moderator & Presenter

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2014 Webinar Series

  • TCRP Report 162: Building a Sustainable

Workforce in the Public Transportation Industry - A Systems Approach – Completed

  • Developing Mentorship Programs: Successful

models and pilots – March 19 – Completed

  • FMLA & Light Duty Assignments – April 16 –

Completed

  • Establishing a National Transit Industry Rail

Vehicle Technical Training Program – May 21 - Completed

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2014 Webinar Series

  • Developing Internship Programs: Successful

Models and Pilots – August 20

  • Keeping Your Transit Employees Safe –

September 17

  • Developing Front-Line Workers - The Industry’s

Backbone – November 19

  • Engaging Your Frontline Workforce to Streamline

Work Processes – December 17

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Developing Internship Programs: Successful Models and Pilots

  • Internships: Help grow your business and

accomplish your future

  • Internship programs: Develop, launch, sustain
  • Academia and transit industry (public and private)

partnerships: National internship program

  • Transit agency internship program: Internal
  • Opportunities for audience dialogues, lessons

learned

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Industry Discussants

  • Ms. Julie Espy,

OCTA

  • Ms. Cherie

Sprague, Denver RTD

  • Ms. Jacqueline

Burrell, COMTO

  • Ms. LaShanda

Dawkins, MARTA

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  • Mr. Jesus “Jess” Guerra

Associate Professor, Department Chair, Transportation Technologies, Los Angeles Technical Trade College Los Angeles, CA

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Session Presenter

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  • Ms. Janice Lambe

Human Resources Assistant, Orange County Transportation Authority (OCTA), Orange, CA

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Session Presenter

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What to Expect …

  • LA Technical Trade College Internship Program

Presentation

  • Discussion, audience questions
  • OCTA College Intern Program Presentation
  • Insights from current and former OCTA intern
  • Discussions, audience questions
  • Insights from Industry Discussants
  • Wrap up

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Asking audience questions

To submit a question or comment to the moderator during the session or during the Q&A, please type it into the Question box on your screen and then click on the send arrow located at the bottom of the box.

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  • Mr. Jesus “Jess” Guerra

Associate Professor, Department Chair, Transportation Technologies, Los Angeles Technical Trade College Los Angeles, CA

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Session Presenter

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 CNG, LNG, Hybrid and Electric power plants  Buses today are equipped with Advanced

Fleet Management Systems (GPS), surveillance cameras, gas and fire suppression systems, and programmable logic control systems.

Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015

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 Each bus has several computer control

components that support these technologies- Engines, transmissions, fare boxes, head signs, cameras, voice annunciation, etc.

 Strong computer skills necessary  Trained and skilled technicians needed to fill

forecasted vacancies due to retirements.

Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015

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 Discussions with employer to identify gaps

and needs

  • Selected employer with strong support and history

 Developed Internship Program:

  • 130 Hour, 7-Week Unpaid Internship @SMBBB
  • 3rd/4th students from Diesel, Alt Fuels & Hybrid

Vehicle Program

  • Enrolled in Transportation Cooperative Education (2

Units)

Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015

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 Liability

  • Establish MOU between LATTC & Santa Monica Big

Blue Bus (SMBBB)

 Designing/aligning the curriculum that will

allow students to earn college credit for the internship

  • Work closely with SMBBB management and LATTC

instructors to ensure curriculum continuously updated to prepare students

 Minimizing the impact on SMBBB employers

workload

Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015

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 College- students acquire “real life” experience in

new and emerging technologies-detailed task program as well as additional training

 Transit- trained pool of entry-level technicians

  • Future internships in transit bus maintenance-

storekeeper, destination sign, etc.

 Program was designed as an ongoing program

  • Launched in Summer 2010 with four (4) students
  • New Cohort begins every 7 weeks

Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015

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 Continuing to develop a highly trained

workforce

 For more information visit:

http://college.lattc.edu/transportation/prese ntation/

Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015

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  • Mr. Jess Guerra

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LA Technical Trade Internship Program: Lessons Learned

  • Dr. Jill Hough
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  • Ms. Janice Lambe

Human Resources Assistant, Orange County Transportation Authority (OCTA), Orange, CA

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Session Presenter

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College Intern Program

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Agenda

  • Program Overview/Background
  • Benefits of the Intern Program
  • Recruitment & Selection Process
  • OCTA Based Training
  • Employment Opportunities
  • Measuring Success
  • Maintaining the Success of the

Intern Program

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Program Overview / Background

  • Internship Period
  • Program Criteria
  • Benefits for OCTA
  • Benefits for Intern
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Recruitment - Advertising

  • College Job Fairs
  • Posting on College

Websites

  • OCTA Careers Website
  • Word of Mouth

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Recruitment Process

  • Skills & Experience are

defined by Hiring Manager

  • Candidates are Screened

Against Criteria

  • 30 Minute Panel Interview
  • Background Check &

Professional References

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OCTA Based Training for Interns

  • Onboarding
  • On the Job Training
  • Quarterly Workshops
  • Access to Online

Training Package

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Employment Opportunities

  • Interns are encouraged to apply for suitable

vacant positions within OCTA.

  • An Internship at a reputable Company/Agency

makes the Intern more marketable and they have an advantage when applying for external positions

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Measuring Success

The Intern measures their success by:

  • Their performance reviews every 6

months (written by their manager)

  • The experience that they have gained

in the workplace

  • The success of the projects they have

worked on The employer measures success by:

  • Retention Rate on Intern Program
  • How many Interns become Regular

Employees

  • Successful Project Results
  • Survey Feedback
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Maintaining the Success of the Intern Program

  • Having a designated Intern Program Administrator
  • Having Open communication
  • Maintaining buy-in from Management
  • Providing useful & interesting projects which fit the skill

level of the Intern

  • Forecasting & budgeting the Program costs in advance

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  • Ms. Julia Simmons

OCTA Intern

  • Mr. Victor Velasquez

Former OCTA Intern Manager, OCTA

Featured OCTA Intern & Former Intern, now Manager

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OCTA Internship Programs: Lessons Learned

  • Dr. Jill Hough
  • Ms. Julia Simmons
  • Ms. Janice Lambe
  • Mr. Victor Velasquez
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  • Mr. Jess Guerra

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Internship Programs: Best Practices & Lessons Learned

  • Ms. Janice Lambe
  • Dr. Jill Hough
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Reminder: Asking audience questions

To submit a question or comment to the moderator during the session or during the Q&A, please type it into the Question box on your screen and then click on the send arrow located at the bottom of the box.

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Jacqueline Burrell, Deputy Program Manager, Careers In Transportation for Youth (CITY), Conference of Minority Transportation Officials - COMTO

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Featured Discussant

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COMTO Interns in Action . . .

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2014 CITY Interns at the COMTO National Conference.

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COMTO Interns in Action . . .

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Jacqueline Burrell with 2014 CITY Interns. Michael Melaniphy, APTA President & CEO interacting with CITY Interns and Alumni

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  • Mr. Isaiah Floyd

Careers In Transportation for Youth (CITY) Intern COMTO

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Featured COMTO Intern

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LaShanda Dawkins, Interim Assistant General Manager, Human Resources, Metropolitan Atlanta Rapid Transit Authority - MARTA

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Featured Discussant

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Cherie Sprague, Senior Human Resources Executive Regional Transportation District - Denver RTD

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Featured Discussant

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Industry Discussants

  • Dr. Jill Hough,

Chair

  • Ms. Cherie

Sprague, Denver RTD

  • Ms. Jacqueline

Burrell, COMTO

  • Ms. LaShanda

Dawkins, MARTA

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Asking audience questions

To submit a question or comment to the moderator during the session or during the Q&A, please type it into the Question box on your screen and then click on the send arrow located at the bottom of the box.

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Intern Programs: Lessons Learned

  • Dr. Jill Hough
  • Mr. Jess

Guerra

  • Ms. Julie Espy
  • Ms. Janice

Lambe

  • Ms. Jackie

Burrell

  • Ms. LaShanda

Dawkins

  • Ms. Cherie

Sprague

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APTA Human Resources Committee Webinar Series Next scheduled webinar session: Keeping Your Transit Employees Safe

Wednesday, September 17, 2014 2:00 – 3:30 p.m. Eastern Time Registration flyer to be out in a few weeks.

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APTA Human Resources Committee 2014 Webinar Series

Developing Internship Programs: Successful Models and Pilots

Wednesday, August 20, 2014 2:00 – 3:30 p.m. Eastern Time

This session is being recorded and will be made available to APTA members on the APTA web site.