SLIDE 1
Deployment of caller location services in Sierra Leones 117 Ebola - - PowerPoint PPT Presentation
Deployment of caller location services in Sierra Leones 117 Ebola - - PowerPoint PPT Presentation
Deployment of caller location services in Sierra Leones 117 Ebola Response Centre Peter Eyres | Leo Brown | Hana Rohan Context eHealth Africa managing 117 delivery Netfuse supporting telecoms integration No emergency services / e911
SLIDE 2
SLIDE 3
A call location / outcome API Need / Data
Multiple data sources
Inaccurate call centre records, Mobile network call detail records
Ebola Response
National Ebola Response Centre reports - efficacy of campaigns, early warning.
Audit & monitoring
Reporting to stakeholders, Capacity planning, Call centre management.
SLIDE 4
A call location / outcome API Solution
Synthesis Platform CDR CRM JSON API Caller ID lat:long time stamp call outcome call duration address notes Mobile network call data Call centre software
SLIDE 5
A call location / outcome API Solution
Synthesis Platform CDR Cell ID CRM JSON API Caller ID lat:long time stamp call outcome call duration address notes Mobile network call data Cell ID locations Call centre software
SLIDE 6
A call location / outcome API Solution
SLIDE 7
A call location / outcome API Challenges & Limitations
Technological
Variability in cell size, Chiefdom level reporting, Not real time
Institutional
No formal institutions for sharing of data, commercial and legal implications
Organisational
Communication across domains, communicating tech limitations, matching tech to problems
SLIDE 8
Increasing Granularity Need
Temporal Call routing
Routing of inbound calls to different call centres based on location of caller or caller ID
Temporal / Spatial Responder location
Tracking health workers, real time resource management, performance improvement
Spatial Better reporting
Chiefdom level reporting improves usefulness of data for public health projects
SLIDE 9
Increasing Granularity Solution
Synthesis Platform Call Centre Mobile Network Call Centre Call Centre Realtime API Caller lat:long Caller ID JSON API Caller ID; lat:long; time stamp; call
- utcome; call
duration; notes
- pt-in status
Location Services if opted-in
SLIDE 10
Increasing Granularity Challenges & Limitations
Technological
Variable location accuracy, network / database configuration errors
Institutional
Need for formal institutions, data control more important, legislation needed
Organisational
Greater range of stakeholders, c-level buy-in, more resources required
SLIDE 11
Observations
INSTITUTIONS ORGANISATIONS NEEDS + SOLUTIONS
E911 / 112 / 999 deployment process
SLIDE 12
Observations
INSTITUTIONS ORGANISATIONS NEEDS + SOLUTIONS
Nature of humanitarian response
SLIDE 13
Observations
INSTITUTIONS ORGANISATIONS NEEDS + SOLUTIONS
Need for early institutional engagement
SLIDE 14
What next?
How should we be responding to institutional vacuums? How can we effectively unlock the data in the network? What standards are needed for data sharing that protect people?
SLIDE 15