Denver er P Peak Ac Academ emy Doing more with less and - PowerPoint PPT Presentation

Denver er P Peak Ac Academ emy Doing more with less and enhancing the Denver city experience Andy Rees Process Improvement Specialist

Presentation R Roa oad Map Introduction Wrap Up / About Denver Peak Academy Questions? Peak Partnership Peak Tools Case Study Peak Tools Exercises

Howdy, y, I’m A Andy.

Wha hat is t the D he Den enver er P Peak eak Ac Academ ademy? y? What we do: What we believe:

Incr ncreasing g the c he capa apaci city y to do do m more e good

How has P Peak a acc ccom omplished s so m o much ch? Say “yes” • Use every technique you have • Fail fast and fail forward • Innovate with what you have • No new $, people, technology • Build relationships like a coach • Keep score • Shrink the change • Empower through knowledge sharing • Infuse humor and trust • Read • Celebrate success! •

Denver Animal Shelter Pets for Life Program Don on’t l let p perfect be e the e en enem emy of of good ood

Approac Ap aching I HAVE A VERY PARTICULAR SET OF TOOLS Innova vation • Innovation Form • Behavioral Insights • Process Mapping • Mistake Proofing • Waste Identification • Visual Management • GAP Analysis • Standard Work • Spaghetti Diagram • 6-S Organization Tool • Fishbone Diagram • Takt Time • Communication Circle • Level Loading • 5 Why’s • Impact Effort Matrix • Continuous Flow • Plus/Delta

Pea eak Innovation F For orm • The Innovation Form is a tool to… • Communicate • Build Consensus • Solve Problems • Measure Progress

Process Mapping

Proce ocess M Mapping g Overvi view General rules of Process Mapping… • o Boxes – Steps in a process (label “who” and use verbs) o Diamonds – Decisions (Yes/No, If/Then…) o Document what the process looks like 80% of the time o Use the same color of stickies throughout unless the colors mean something (specific individuals or groups) Levels of process map detail (50,000 foot view, 30,000 foot view, ground-level view • Remember… You’re not going to break anything! •

Proce cess Map apping E Exerci cise: Hiring a a Vac acan ant Pos osition At your table groups: • Map the process of hiring a vacant position • Keep your map at a 50,000 foot view | 5-8 key/milestone • steps in the process Map the process with what happens 80% of the time • Spend 7 minutes creating your 5-8 step process map •

Waste Identification Pink stickies represent waste/issues o Place the first letter of the waste type on a pink sticky and put the sticky note below the step o Each person should identify waste independently from one another o

Other her A Ana nalysi sis a and nd Shr Shrinking t the he Cha Change Other Process Map Analysis • Assign Time per step – establish your process baseline • Value Add Analysis – determine which steps in the process add value to your customer What can we do with all this analysis? • Shrink the change • Focus on 1-2 impactful steps at a time • Look for quick wins and changes that your staff and teams will feel the change • Build momentum for continuous improvement

Using the instructions provided, draw the flower your customer wants. (You have 5 minutes) Stan andar ard W Wor ork: Draw a aw a Flower

Compare your flower with the flower below. How did you do? What went wrong? Stan andar ard W Wor ork: Ho How’d Y You Do Do?

Create standard procedures & documentation that will… o Establish baselines & sustain innovation o Help train team members o Create consistency within a process Keep in mind… o Use visuals o Simple and clear is always best o Standard Work is a living document This can be as simple as a “Process/Procedure Document”, Checklist, How to Video Standard W Work

Case St Study: Hiring t g the e Best st T Talent i in Les ess Ti Time (Video) https://www.youtube.com/watch?v=2Pmnd5EFmVo&t=1s

Case S Study udy: Hi Hiring t ng the e Bes est Tal alen ent i in L Les ess Ti Time Focus on Wildly Import Goals: • Reduce time from post to offer • Started at 85 days (average) Use Data to Keep Score • Regular stand-up meetings • Measure and talk about your WIGs “That which is measured improves.” - Peter Drucker

Rec ecap a and Key Takea eaways

Wr Wrap Up Up – Qu Questions ns? Contact Information • Andy Rees • Andy.Rees@denvergov.org • P. 720.913.5527 Website : www.denvergov.org/PeakAcademy Blog : https://denpeakacademy.com/ Twitter : @DENPeakAcademy Facebook : facebook.com/DenverPeakAcademy YouTube: www.youtube.com/DenverPeakAcademy Innovate. E . Ele levate. R . Repeat.