Denver er P Peak Ac Academ emy Doing more with less and - - PowerPoint PPT Presentation

Denver er P Peak Ac Academ emy

Doing more with less and enhancing the Denver city experience Andy Rees Process Improvement Specialist

Presentation R Roa

• ad Map

Introduction About Denver Peak Academy Peak Tools Peak Tools Exercises Peak Partnership Case Study Wrap Up / Questions?

Howdy, y, I’m A Andy.

Wha hat is t the D he Den enver er P Peak eak Ac Academ ademy? y?

What we do: What we believe:

Incr ncreasing g the c he capa apaci city y to do do m more e good

How has P Peak a acc ccom

• mplished s

so m

• much

ch?

• Say “yes”
• Use every technique you have
• Fail fast and fail forward
• Innovate with what you have
• No new $, people, technology
• Build relationships like a coach
• Keep score
• Shrink the change
• Empower through knowledge sharing
• Infuse humor and trust
• Read
• Celebrate success!

Don

• n’t l

let p perfect be e the e en enem emy of

• f

good

• od

Denver Animal Shelter Pets for Life Program

Ap Approac aching Innova vation

• Innovation Form
• Process Mapping
• Waste Identification
• GAP Analysis
• Spaghetti Diagram
• Fishbone Diagram
• Communication Circle
• 5 Why’s
• Continuous Flow

I HAVE A VERY PARTICULAR SET OF TOOLS

• Behavioral Insights
• Mistake Proofing
• Visual Management
• Standard Work
• 6-S Organization Tool
• Takt Time
• Level Loading
• Impact Effort Matrix
• Plus/Delta

Pea eak Innovation F For

• rm
• The Innovation Form is a tool to…
• Communicate
• Build Consensus
• Solve Problems
• Measure Progress

Process Mapping

Proce

• cess M

Mapping g Overvi view

• General rules of Process Mapping…
• Boxes – Steps in a process (label “who” and use verbs)
• Diamonds – Decisions (Yes/No, If/Then…)
• Document what the process looks like 80% of the time
• Use the same color of stickies throughout unless the colors mean something

(specific individuals or groups)

• Levels of process map detail (50,000 foot view, 30,000 foot view, ground-level view
• Remember… You’re not going to break anything!

Proce cess Map apping E Exerci cise: Hiring a a Vac acan ant Pos

• sition
• At your table groups:
• Map the process of hiring a vacant position
• Keep your map at a 50,000 foot view | 5-8 key/milestone

steps in the process

• Map the process with what happens 80% of the time
• Spend 7 minutes creating your 5-8 step process map

Waste Identification

• Pink stickies represent waste/issues
• Place the first letter of the waste type on a pink sticky and put the sticky note below the step
• Each person should identify waste independently from one another

Other her A Ana nalysi sis a and nd Shr Shrinking t the he Cha Change

Other Process Map Analysis

• Assign Time per step – establish your

process baseline

• Value Add Analysis – determine which

steps in the process add value to your customer What can we do with all this analysis?

• Shrink the change
• Focus on 1-2 impactful steps at a time
• Look for quick wins and changes that

your staff and teams will feel the change

• Build momentum for continuous

improvement

Stan andar ard W Wor

• rk:

Draw a aw a Flower

Using the instructions provided, draw the flower your customer wants. (You have 5 minutes)

Stan andar ard W Wor

• rk:

Ho How’d Y You Do Do?

Compare your flower with the flower below. How did you do? What went wrong?

Standard W Work

Create standard procedures & documentation that will…

• Establish baselines & sustain innovation
• Help train team members
• Create consistency within a process

Keep in mind…

• Use visuals
• Simple and clear is always best
• Standard Work is a living document

This can be as simple as a “Process/Procedure Document”, Checklist, How to Video

Case St Study: Hiring t g the e Best st T Talent i in Les ess Ti Time

(Video) https://www.youtube.com/watch?v=2Pmnd5EFmVo&t=1s

Case S Study udy: Hi Hiring t ng the e Bes est Tal alen ent i in L Les ess Ti Time

Focus on Wildly Import Goals:

• Reduce time from post to offer
• Started at 85 days (average)

Use Data to Keep Score

• Regular stand-up meetings
• Measure and talk about your WIGs

“That which is measured improves.”

• Peter Drucker

Rec ecap a and Key Takea eaways

Wr Wrap Up Up – Qu Questions ns?

Contact Information

• Andy Rees
• Andy.Rees@denvergov.org
• P. 720.913.5527

Website: www.denvergov.org/PeakAcademy Blog: https://denpeakacademy.com/ Twitter: @DENPeakAcademy Facebook: facebook.com/DenverPeakAcademy YouTube: www.youtube.com/DenverPeakAcademy

• Innovate. E

. Ele

• levate. R

. Repeat.