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Grant Ingersoll, Lucidworks CTO
2
Agenda
- Defining Next Best Action (NBA)
- NBA in Action
- How we do it
Defining Next Best Action Grant Ingersoll, Lucidworks CTO Agenda - - PowerPoint PPT Presentation
Defining Next Best Action Grant Ingersoll, Lucidworks CTO Agenda - - PowerPoint PPT Presentation
Defining Next Best Action Grant Ingersoll, Lucidworks CTO Agenda Defining Next Best Action (NBA) NBA in Action How we do it 2 select * from tables where sort by A desc select * from tables where sort by next_best_action
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select * from tables where … sort by A desc
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select * from tables where … sort by next_best_action(inputs)
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NBA() =
- Proactive
- Relevant/Related
- Timely/Real-time
- Personal/Novel/Diverse
- Free from bias
- Context aware
- Security/Compliance aware
- Learned
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search documents, people, clients
- il and gas in Brazil
- il and gas in Brazil
- Corp. Brazil
Rio de Janeiro
- Corp. is a fictional multinational professional services network
headquartered in Paris, France. It is the fifth largest professional services firm in the world. Website www.corp-consult.br Office
- Av. Francisco Matarazzo,
Rio de Janeiro, Brazil Contact 415-329-6515 TOP DOCUMENTS Geopolitics 2016.pdf H://company/reports/2017 view 44 documents > Renewables Report 2017.pdf www.corp.com/reports/2017 Oil and Gas Presentation 2017.ppt Slack channel: #marketing-global Environmental Policy Report 2017.pdf salesforce/decks/2017 TOP PEOPLE Irwin M. Fletcher Senior Consultant, Fuels Peter Niemann Consultant, Strategy view 27 people >
NBA helps people to find what they’re looking for at every opportunity and enables action
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A 360° view of all customers for a top global investment bank
5B+
rows with ~1000 fields per document rows with 70 fields per document
500M
faster than prior solution
20X
Powers ‘Next Best Action’ insights. Used by wealth managers and account managers, Fusion powers the insights advisors need to better service and sell to clients
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Quality 360 for Top 5 Auto
Enable quality assurance across the entire company. 360 view of quality across cars, plants, claims, warranties, customers and other subjects (16 total) Self service without worry. Complex analytics driven by users, not IT All the data, all the time. 2B+ rows, 33% growth year over year
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Red Hat is delivering better customer experience, for less
By delivering the right answer, first time. Fusion relevancy tuning ensures Red Hat’s self-service portal gets the right information in front of customers in fewer clicks. CTR has increased by 200%, and support tickets have dropped by 50,000. By eliminating firefighting. A better self-service portal means fewer incoming support calls, which means shorter telephone queues and a more engaged support team. By saving money. A 91% reduction in TCO means that Red Hat can reinvest what they’ve saved back into their support offering.
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How do we do it?
Lucidworks Fusion
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What is Fusion?
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Data
System Generated Human Generated Application Generated
Connectors ETL Pipelines Search Engine & Data Processing SQL Engine Rules Engine Scheduling & Alerting NLP: NER, Phrases, POS Document Classification Anomaly Detection Clustering Topic Detection Query Pipelines Query Intent Detector Automatic Relevancy Signals & Query Analytics Recommenders A/B Testing
Deploy and Operations
Enterprise Search Template Clinical Trial Template Customer 360 Template CustomTemplates
Extensible Scalable CDCR Security Built In
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Fortune 100 electronics and software company
Compliance and analytics application designed for next best action around fraud and security 12+ trillion new documents a month 8-10M+ writes per second and growing 30 day retention
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