DCWIC Workforce System Technical Assistance Call October 20, 2017 - - PowerPoint PPT Presentation

DCWIC Workforce System Technical Assistance Call October 20, 2017

Welcome & Introduction

Lauren Scott WIOA Program Manager DC Workforce Investment Council Vanessa Rollins Policy Analyst DC Workforce Investment Council Anika Holmes Workforce Intermediary Program Manager DC Workforce Investment Council

Technical Assistance Team

Diane Pabich Interim Executive Director DC Workforce Investment Council Guest Speaker: Tony Tseng Director, One-Stop Operator DC Workforce Investment Council

Session Agenda and Session Objectives

Diane Pabich, Interim Executive Director DC Workforce Investment Council

Session Agenda and Objectives

• Introduction of the District’s One-Stop

Operator

• Q+A session with Tony Tseng, Director,

One-Stop Operator

Session Note – Q&A

• All previously submitted questions will be answered
• n the call today
• For anyone who did not submit questions in advance
• f today’s session, submit your questions in the chat

box

• Please include your name, organization, and program

with your question

• We will provide answers to all questions submitted

today in the call summary

One-Stop Operator

Regulatory requirements:

• The DCWIC must select a One Stop Operator(s) to

coordinate the local One Stop Service Delivery system activities in accordance with 20 CFR Part 678 Subpart D

• At a minimum, the one-stop operator must coordinate

the service delivery of required one-stop partners and service providers

• Additional roles may be established

One-Stop Operator

Grant Associates, Inc.

• Grant Associates is a national workforce development company

with over 20 years experience with One-Stop Career Centers, sector development, TANF, public housing and place-based, special populations, youth, workforce development technology, workforce intermediary, and consulting work

• In 2016, Grant Associates helped connect 11,500 people to

employment that generated close to $300 million in income for the residents and communities they served

One-Stop Operator

Tony Tseng Director, One-Stop Operator

• More than10 years of workforce development experience
• Formerly the Deputy Director of the Queens One-Stop Career Center in

New York City, the largest in the nation, overseeing operations, quality assurance, and staff training

• Previously worked as an Account Manager connecting job seekers with

employment

• Also worked as a Job Developer for the Chinese-American Planning

Council helping recent Chinese immigrants with job training and placement assistance

One-Stop Operator

Roles/Responsibilities:

• Coordinating service delivery within the one-stop

system

– General coordination of all One-Stop Center staff, partner staff and services within the center – Facilitating regular staff meetings for One-Stop Centers and partner employees – Monitoring all required MOUs, evaluating whether commitments made in the MOUs are honored, and reporting on MOU adherence – Connecting customers to appropriate programs – Marketing the District’s one-stop system by maximizing outreach and recruitment strategies to increase customer traffic and access to services

One-Stop Operator

Roles/Responsibilities:

• Assessing service delivery within the one-stop

system

− Tracking referrals and enrollments − Assisting with the development and analysis of key performance metrics for effectiveness in one-stop service delivery by identifying areas to target for continuous improvement − Tracking performance outcomes − Identifying gaps in service delivery and/or compliance − Evaluating whether one-stop center staff possesses the appropriate training, tools and equipment needed to carry out job functions − Reviewing semi-annual customer satisfaction feedback

One-Stop Operator

Roles/Responsibilities:

• Recommending best and proven practices for

continuous improvement

‒ Strategies to fill any identified service gaps for meeting the needs

• f job-seekers and/or businesses

‒ Training and professional development opportunities ‒ Accessibility of the one-stop system to individuals with disabilities

One-Stop Operator

Roles/Responsibilities:

• The One-Stop Operator will not provide direct

services to jobseeker or business customers; rather, the role is one of a coordinator of services similar to a “shopping mall manager”

• C-A-R

‒ Coordination ‒ Assessment ‒ Recommendation

Department of Employment Services

Roles/Responsibilities:

• AJC Management

– Certify each One-Stop Center – Manage daily operations for the facilities, i.e. leases, utilities, and other activities to support the centers – Establish full-time hours of operation – Make each DCAJC accessible to all jobseekers and employers consistent with Section 188 of WIOA and Section 504 of the Rehabilitation Act of 1973 – Lead provision of technological connectivity for partners/programs – Report data on services provided and outcomes

• Service Provider

‒ Provide services in accordance with the Memorandum of Understanding

One-Stop Partners and Programs

Department of Employment Services

– Adult, Dislocated Worker, and Youth – Wagner-Peyser Act programs and activities – Local Veterans Outreach Program – Disabled Veterans Outreach Program – Trade Adjustment Assistance – Senior Community Service Employment Program (SCSEP) – Unemployment Insurance Programs

Department of Disability Services

‒ Vocational Rehabilitation Program

Office of the State Superintendent of Education

‒ Postsecondary career and technical education activities authorized under the Carl D. Perkins Career and Technical Education Act ‒ Adult Education and Literacy activities authorized under Title II

One-Stop Partners and Programs

…continued Department of Human Services

‒ Employment and training activities carried out under the Community Services Block Grant ‒ Temporary Assistance for Needy Families

Housing Authority

‒ Employment and training activities carried out by the Department of Housing and Urban Development

Job Corps

‒ Job Corps Outreach activities

University of the District of Columbia Community College Youth Build

One-Stop Operator Q +A

Lauren Scott, WIOA Program Manager DC Workforce Investment Council

Q&A

Contact Information

Tony Tseng Director, One-Stop Operator DC Workforce Investment Council

tony.tseng@dc.gov

Workforce System Technical Assistance

Workforce Implementation Guidance Letters

• WIGLs posted at

http://dcworks.dc.gov/node/1202060

• To be notified of new WIGLs, email contact

information to dcworks@dc.gov

TA Calls

• Bi-monthly calls to provide workforce system guidance, TA, and updates
• Audience:
• Senior-level, mid-level, and frontline supervisors and staff involved with
• peration of the WIOA One-Stop system, performance reporting, activity

by Eligible Training Providers, and the implementation of WIC policies and WIOA law

• NOTE: TA call participation is mandatory for WIOA core partners and

roll will be taken on the call. Please designate one person to represent your agency for each call

• Department of Human Services
• Department of Disability Services
• University of the District of Columbia Community College
• Department of Employment Services
• Office of the State Superintendent for Education

TA Calls

• Previously-submitted questions will be answered on each

call

• Questions submitted during calls will be addressed in call

summaries

• To be notified of upcoming TA calls, email contact

information to dcworks@dc.gov

Upcoming TA Calls

• December 5

Additional calls or activities may be added as necessary.

Contact Information

Lauren Scott WIOA Program Manager DC Workforce Investment Council 202-715-2861 lauren.scott@dc.gov Please sign up for the DC WIC’s mailing lists by submitting your contact information to dcworks@dc.gov.

THANK YOU!

We appreciate your interest and engagement and look forward to our continued work together!