DC Department of Human Services FY21 Budget Oversight Hearing Laura - - PowerPoint PPT Presentation

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DC Department of Human Services FY21 Budget Oversight Hearing Laura Green Zeilinger, Director – May 26, 2020

Investing in our Strategic Priorities

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Reform System of Care for Families Experiencing Homelessness End Chronic Homelessness Among Unaccompanied Adults Expand Services for Youth and Their Families Support TANF Participants to Improve Their Economic Stability and Well-Being Enhance Customer Service at Service Centers Prior Year Investments and Systems Reforms Have Made DHS More Resilient

Building on Successes Ending Homelessness for Families

* PIT data from Feb. 2020 ** ALOS for FY18

Role of FRSP

Supporting needs of a growing number of families – more efficiently

Ending Homelessness for Unaccompanied Adults

Ending Homelessness for Unaccompanied Adults

Air Traffic Controller

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85% 60% 85% 89% 64% 80% 93% 65% 85% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% No Legal Involvement While In Program Attendance Improvement for Truant Youth Improved functioning (CAFAS) at Closure FY20 Target FY20 Q1 Actual FY20 Q2 Actual

Key Performance Indicators for ACE, STEP, PASS (combined)

Enhancing Supports for Youth

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Supporting TANF Participants

Continued Investments in Customer Service

• 35,000 households provided SNAP

emergency allotments totaling over $18M

• 40,000 families provided P-EBT totaling
• ver $20M
• ≈ 73,000 households given opportunity

to purchase groceries online

• 13,000 online

applications submitted

• 2,000 calls/day fielded

with average wait time under 10 min

Our Priorities for Making Budget Decisions