DAWN Messaging: Communication is Everything Russell Peris Support - - PowerPoint PPT Presentation

DAWN Messaging: Communication is Everything

Russell Peris Support Staff Manager Medication Management Services

DOHC in beautiful Palm Springs, CA

• Integrated Managed Healthcare

Organization

• Pioneer Accountable Care

Organization

• Medication Management

Services

• Pharmacist managed clinics

under established collaborative practice agreements

• Anticoagulation
• Diabetes
• Hepatitis C
• Coronary Artery Disease (CAD)

The Beginning: 2005

• Started with 6 employees
• 450 anticoagulation patients
• Second site to implement DAWN AC Version 7
• Email: primary departmental communication tool

Fast Forward: 2013

• 27 Employees
• 3800 patients
• Currently on DAWN AC Version 7.9
• Email: Problematic

Too Many Cooks in the Kitchen

• Volume

– 500 emails/day

• Inefficient

– Potential duplication of efforts

• Server space limitations

– Email box full – Box full notifications confusing

DAWN Messaging

• Application within DAWN AC to facilitate

communication

• Benefits

– No email – Types of messages are repetitive and can be grouped by type – Upon being accepted, the message is removed from the list avoiding repetitive work – Electronic tag of when and by whom the task was done

How it Works

• Quick note is generated
• Most recent note is

included in the message

• Categorized messages
• Letters section
• Support , Pharmacist,

Supervisor

• Time, date, and

person stamped

DAWN Messaging

Visibility

• List view
• Categorized
• Support,

Pharmacist, or Supervisor

• Date/time:
• ldest on top
• Type of message
• Accessible
• Viewable by all

staff

DAWN Messaging

Accountability

• Staff completing the task

sign off that it has been done

• History maintains a record of

who and when this task was completed

• Other options
• Rescheduling the task

for the following day

• Resending the task

automatically

• Marking this task as

unsuccessful and/or undeliverable

• Completion
• No longer on the list

view

DAWN Messaging

Results

• Significantly reduced email

volume – No more full email boxes

• Improved efficiency

– No duplication of efforts – Happy Staff

• Electronic Record

– Accountability – Ability to educate on an individual basis

Communication is Everything! Questions?