DAWN AC: customer resources; benchmarking; product updates Melissa Blanchard, Jenny Wood & George Kitching, 4S DAWN Clinical Software DAWN AC Customer Resources Customers were reminded that the 4S DAWN website has a number of resources available to help them get the most out of their DAWN AC systems. • Support Resources http://www.4s-dawn.com/products/anticoagulation/customer-support-resources/ Aimed at providing key documentation in downloadable format and includes quick start guides, user and safety manuals and troubleshooting guides. • DAWN AC Reports http://www.4s-dawn.com/dawn-ac-reports/ The reports page contains a large number of reports that the 4S DAWN team are commonly asked for. These are split into common groupings and provide a description of the report, a sample graphic to view and a step-by-step instruction document for setting the report up on your DAWN AC system. • Online Customer Training http://www.4s-dawn.com/customer-training-education/ Whether your organisation is new to DAWN, you are an established customer with a new member of staff, or you would like to refresh your knowledge, our training videos are a great place to start with step-by-step instructions that take you through key workflows. • Case Studies http://www.4s-dawn.com/customers-case-studies/case-studies/ The case studies provide a useful resource, enabling customers to see how others use their DAWN AC systems to improve elements of their service or introduce new workflows. The case studies contain overviews of the customer’s AC service, drivers for change, the change process and the benefits brought about by the changes/improvements. DAWN AC Benchmarking The DAWN AC Benchmarking service is now 18 years old and in the most recent run, contained 100 customer sites. The data taken from sites is anonymous and enables you to compare your service against your previous results and against other AC services both nationally and from around the world. The benchmarking has recently changed from a paper-based report to an online version and provides a number of advantages: • Easier for customers to distribute and communicate to others. If you are in any meeting that has internet access you can view the report if required. • Easier for customers to be able to see trends as displayed graphically as well as in figures with large differences highlighted. It is hoped that this will lead to greater understanding of the results. • More data included. In this run the most recent 5 runs are displayed, rather than the paper version which only ever included the most recent 3 runs so you are better able to see your progression over time. It is envisaged that we will continue to add runs rather than limit to the last 5. • Enables 4S DAWN to adapt it in the future and add new measures and present the data in different ways which would have been impossible in the old version.
Sample TIR Graph and available filters DAWN AC Product Updates A number of developments have been made within the DAWN AC product over the last twelve months both from a safety perspective and to improve workflows and the usability of the software, providing a range of tools and functionality. The key developments are: • Improvements o Load balanced Application Pools (performance) � Benefits: decreased queuing time; more consistent performance o Auto Logout (concurrent user issues) � Benefits: no more ‘you have reached your concurrent user limit’ o Trouble free diary extending (performance, missing slots) � Benefits: no more waiting on first login; no more missing time slots due to timeouts; no more slowing of the system when someone logs in o Reset Password Improvements � Benefits: no more having to call DAWN support to reset your password; easier to create a sufficiently strong new password when you have to change it • New Features o Front Screen Tally Hyperlinks � Benefits: easy to find the patients appearing in the counts on the front screen dashboard tallies with links taking you straight to the relevant list view o Timed Messages (reminders) � Benefits: fewer DNA’s; clinical alerts for HCPs; automatic once set up o New ways of communicating � SMS: reminders & instructions
� Emails with PDF attachments: send dosing letters as PDF attachments to emails o INR Capture � Benefit: domiciliary visit/self-tester/remote phlebotomy service solution INR Capture screen shot
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