Customer Challenge Group (CCG) Chairs meeting Jon Ashley, Chair Ofwat, Centre City Tower, Birmingham 8 November 2017 Trust in water 1
Agenda Time Agenda item Presenter 10.30 Welcome and introductions Jon Ashley Jon Ashley 10.35 CCG Aide Memoire (Cathryn and David joining by VC) 11.20 DWI – long term planning guidance Sue Pennison 11.50 Break 12.00 Water 2020 – update Jon Ashley 13.00 Corporate Culture - Customer participation John Drummond 13.30 Lunch Trust in water 2
Aide Memoire Trust in water 3
Aide memoire • At the CCG chairs meeting on 9 August we proposed to produce an aide memoire of the main elements of the PR19 methodology consultation that relate to CCGs and customer engagement. • We circulated the aide memoire to CCG chairs on 22 September. • In this first session of the CCG chairs meeting we invite comments on the aide memoire • We plan to finalise the aide memoire in January 2018 after we publish the methodology statement in December 2017. Trust in water 4
Sue Pennison, DWI Trust in water 5
DWI Long term planning guidance – Sep 2017 Drinking Water Inspectorate Sue Pennison – Nov 2017
Objective's of guidance • provide water companies and other stakeholders with guidance on long term planning for the quality of drinking water supplies • no new policy initiatives or legal obligations • focus on delivery of existing obligations, including recent and imminent legislative changes, using current good practice within a long term planning context • also provides advice on how DWI will assist companies in the PR19 process
Principles of approach It is expected that companies … • .. take a source to tap approach – i.e. use drinking water safety plans to protect public health and maintain consumer confidence • .. always plan to meet statutory obligations – drinking water quality is always accounted for in all cost benefit assessments of options and operation and maintenance work • .. plan across generations of consumers – sustainability and resilience of supply quality must be an integral part of all planning and delivery • .. plan for containment and recovery from potential events – maintain drinking water quality protection, confidence and supply acceptability
Broad considerations • Risk assessment • Catchment • Treatment • Distribution • Consumer
Risk assessment - from source to tap; drinking water safety plans Risk assessment is the basis of our approach … We expect companies to: • use drinking water safety plans to identify risks to water quality from source to tap • keep these plans under review, having regard to learning from events or near misses etc; • mitigate any identified risks in a timely, effective and efficient manner to the benefit of consumers. We will continue to: • consider legal instruments, where relevant, to ensure that desired outcomes are achieved.
Risk assessment - from source to tap; drinking water safety plans Companies to provide assurance that risk assessments for drinking water quality include a long term view. – Submit a statement that sets out significant new future risk mitigation measures that a company considers it will need to provide for, by the end of May 2018 LTPG para 5.3.3
Catchment We expect companies to … • Catchment management: to routinely engage in proactive catchment management for all supplies • Resource and supply management: to supply wholesome water; for new/altered supplies, consumers must not be exposed to a greater risk of exposure to unwholesome water • Raw water deterioration, incl Pesticides: Raw water monitoring at abstraction points of each treatment works and associated supply system; investigate the cause of any deterioration and take action to protect consumers, primarily catchment investigations and actions to control pollution at source • Radioactivity: Investigate breaches of either gross alpha or gross beta to re- evaluate the risk including the “indicative dose” to establish the extent of the risk • Other emerging risks : nitrate, MIB, Geosmin, Chromium VI
Catchment Companies to provide assurance that WRMPs plan to meet all statutory drinking water quality obligations • Submit a statement from the Board that the draft Water Resources Management Plan plans to meet all drinking water quality legislation LTPG para 4.3.10
Water treatment We expect companies to: • use treatment processes to make water safe and clean, proactively mitigating risks to public health, wholesomeness and acceptability; • provide appropriate treatment facilities with operational flexibility over short-, medium- and long-term timescales to support resilience and prevent supply of inadequately treated water; • ensure that decisions made by supply controllers or network operators on supply provision consider implications for supply quality; • work collaboratively to further develop reliability and use of on-line monitoring systems to improve responsiveness. NOTE: Companies are reminded that it is a criminal offence to supply water that is not treated adequately, as required by the Regulations.
Water distribution: Discolouration We expect companies to … • Carry out risk assessments, and keep them under constant review, drawing on the accumulation of quality data; contact data; and asset specific data, including maintenance and repair history • Develop mitigation strategies that form the basis for a proactive maintenance and operation regime • Continue to innovate (e.g. use of real-time monitors) to improve responsiveness to interruptions NOTE : it is not acceptable to routinely and passively accept impacts on the quality of supplies arising from burst mains
Consumer We expect companies to: Lead; to update and implement current strategies for lead; operating a collective approach with stakeholders (e.g. local authorities, Director of Public Health) and support action aimed at vulnerable consumer groups; • continue to innovate (e.g. investigation of lining techniques etc) • continue to take mandatory consumer protection measures on identification of non-compliance, including enforcement (s75, WIA 1991) NOTE : Companies in Wales need to have regard to Welsh Government SPS; Wales Water Strategy; Well-being of Future Generations (Wales) Act 2015; and Water Health Partnership for Wales on the development of lead policy Other point of use considerations; continue to enforce the Water Supply (Water Fittings) Regulations 1999; Mitigate failures in buildings using powers under s 74/75 of WIA 1991
Measurement and monitoring Consumer Risk Index (CRI) • Relative measurement of risk for each consumer For each compliance failure : ∑ (Seriousness x Assessment x Impact ( population / WTW volume / SR capacity) CRI = Total population served / WTW volume/ SR capacity CRI for compliance CRI for compliance CRI for compliance CRI (Overall) = + + failures in water failures at water failures at service supply zones treatment works reservoirs • CRI (overall): Mandatory performance commitment • CRI (WTW), CRI (SP), CRI (SR), CRI(zones): Long list performance commitments
Measurement and monitoring Event Risk Index (ERI) • Relative measurement of risk for each consumer • Measure under development and consultation with industry Σ(Seriousness · Assessment · Impact (population, time) ) ERI = population served by the company • ERI : Long list performance commitment
PR19 Timeline • Companies seeking technical support need to demonstrate the need for each proposal; information requirements in Annex A accompanying LTPG • DWI will formally confirm /decline support for proposals in final decision letter; legal instrument are likely to be required • Timeline for PR19 engagement PR19 final submission from Companies 31 Dec 2017 (some flexibility will be allowed ) DWI final decision letters to companies 30 May 2018 Legal instruments in place 31 Dec 2018 • DWI will engage with companies and CCGs as appropriate throughout the process
Questions?
Break Trust in water 21
W2020 draft methodology Summary of responses For discussion • In the following slides we summarise the responses to the July methodology consultation. • We will take account of responses and confirm our policy in the December methodology statement. Trust in water 22
Affordability and vulnerability Trust in water 23
Summary of responses – Affordability Respondents agreed Three aspects of affordability • overall affordability – providing value for money • affordability in the long term • affordability for those struggling, or at risk of struggling to pay Respondents agreed Five principles to assess business plans • good customer engagement; • good customer support; • effective approaches; • efficient approaches; and • financial assistance options that are accessible. Mixed views Common metrics to assess affordability in plans • Respondents generally supported the use of common metrics • Respondents had mixed views of the common metrics we proposed in the July methodology consultation • Some respondents helpfully made alternative suggestions Trust in water 24
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