CULTURAL CHALLENGES WHEN kbrataas@online.no MEMORIALIZING TRAGEDIES - PowerPoint PPT Presentation

@brataas CULTURAL CHALLENGES WHEN kbrataas@online.no MEMORIALIZING TRAGEDIES KJELL BRATAAS Photo: Kjell Brataas

Practical approach Photo: Cathrine Andersen Photo: Rune Kjøs @brataas

«Memorializing Tragedies» Funerals Ceremonies Anniversaries Site visits Physical displays Charities Museums Movies Photo: Kjell Brataas @brataas

What is culture? Mindset Nationalities Languages Upbringing Religion Experience Financial Donations Volunteering matters Expectations Grief Leadership @brataas

@brataas Photo: Kjell Brataas

@brataas Photo: Knut Erik Pedersen

@brataas Photo: Kjell Brataas

Photo: Kjell Brataas

Challenges Feelings and The blame Identification emotions game processes Who is a Financial Equality victim? questions Bereaved vs. Media Social media survivors attention Internal Support Fake news conflicts groups @brataas

When it doesn’t work… @brataas

@brataas

Photo: Kjell Brataas

@brataas Photo: Artist rendering

LESSONS LEARNED Encourage the establishment of • support groups • Respect that victims are individuals • Involve victims' families and support groups • Downplay the role of VIPs and dignitaries • A web page does not substitute @brataas kbrataas@online.no person-person contact @brataas Photo: Directorate of Civil Protection

New book on crisis communication Published by Routledge, February 2018 11 case studies, including: Terror in Oslo and on Utoya o The Germanwings accident, o The Boston Marathon Bombing o The Pulse tragedy o Practical advice based on the author's personal experiences and lessons learned from international disasters, including: Media handling o Social media o Active shooter scenarios o Leadership in crisis o Victim support and family assistance o @brataas