Creating a Troubleshooting Guide Whats wrong with these sentences? - - PowerPoint PPT Presentation

creating a troubleshooting guide what s wrong with these
SMART_READER_LITE
LIVE PREVIEW

Creating a Troubleshooting Guide Whats wrong with these sentences? - - PowerPoint PPT Presentation

Creating a Troubleshooting Guide Whats wrong with these sentences? 1. Secretaries are responsible for taking dictation, answering phone calls, and the coffee. 2. Please send the following information: a) How do you transport the vehicles


slide-1
SLIDE 1

Creating a Troubleshooting Guide

slide-2
SLIDE 2

What’s wrong with these sentences?

  • 1. Secretaries are responsible for taking

dictation, answering phone calls, and the coffee.

  • 2. Please send the following information:

a) How do you transport the vehicles to the salesroom b) Average number of test drives before the vehicle is sold c) Deciding the percentage to go to sales representatives Non-parallel grammar

slide-3
SLIDE 3

What’s wrong with these sentences?

  • Giant Waves Down Queen Mary’s Funnel
  • Squad Helps Dog Bite Victim
  • McDonald’s Fries Holy Grail for Potato

Farmers

  • Vegetarian Fed Hens

Telegraphic style aka “ugg speak”

slide-4
SLIDE 4

What’s wrong with these headings?

The camera Lens is Scratched. The Phone Won’t turn on. The Nintendo logo has rubbed

  • ff.

Solution 1 Use sentence case: Capitalize first letter and proper nouns only.

The camera lens is scratched. The phone won’t turn on. The Nintendo logo has rubbed off.

Inconsistent capitalization

slide-5
SLIDE 5

What’s wrong with these headings?

The camera Lens is Scratched. The Phone Won’t turn on. The Nintendo logo has rubbed

  • ff.

Solution 2 Use title case: Capitalize everything except

  • articles

a, an, the

  • conjunctions

and, or, but, etc.

  • prepositions
  • n, over, by,

to, etc.

The Camera Lens Is Scratched. The Phone Won’t Turn on. The Nintendo Logo Has Rubbed off.

slide-6
SLIDE 6

Use correct phrasing.

Problem Causes Solutions

Phrased as problem Specifically described Suggested, but not yet described —link to the repair guide Incorrect: Exposure Incorrect: Lighting Incorrect: Remove the old light by

  • twisting. . .

Correct: Underexposed photos Correct: Insufficient lighting Correct: You may need to replace the light.

slide-7
SLIDE 7

Check the list grammar:

Problems Causes

slide-8
SLIDE 8

Use headings correctly.

Include text under each heading.

Heading

Text

Heading

Text

slide-9
SLIDE 9

Use headings correctly.

Ensure the text makes sense without reference to the heading—use topic sentences under each heading.

No!

Yes!

And avoid "naked this".

slide-10
SLIDE 10

Check the list grammar:

Fix parallelism Repair telegraphic style

slide-11
SLIDE 11

Check for the following:

  • Links to at least 5 different hardware

repair guides.

  • Grammatical consistency in the table of

contents, headings, and subheadings.

  • Consistent capitalization.
  • Text under all headings.
  • Avoidance of telegraphic style.
  • Topic sentences under ALL headings.