created by everybody. Jane Jacobs, The Death and Life of Great Am - - PDF document

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created by everybody. Jane Jacobs, The Death and Life of Great Am - - PDF document

11/26/2018 Denton, TX Key Findings 2018 The NCS is presented by NRC in collaboration with ICMA Cities have the capability of providing som ething for everybody, only because, and only when, they are created by everybody. Jane


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11/26/2018 1

Denton, TX

Key Findings 2018

The NCS is presented by NRC in collaboration with ICMA

Jane Jacobs, The Death and Life of Great Am erican Cities

“Cities have the capability

  • f providing som ething for

everybody, only because, and only when, they are created by everybody.” 


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About The NCS

  • Community Livability
  • Community

Characteristics

  • Governance
  • Participation

Communities

are partnerships among...

Residents

Community- based

  • rganizations

Govern- ment Private sector

Facets of Community Livability

Safety Mobility Recreation and Wellness Economy Quality of Community Overall Natural Environment Built Environment Community Engagement Education and Enrichment

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11/26/2018 3

The NCS & Denton

  • Participant in The NCS in 2015 and 2018
  • Scientific sample of 1,600 households
  • 216 returned surveys; 18% response rate
  • ±7% margin of error

Online option Geographic comparisons Demographic comparisons Custom benchmarks Compare prior results Spanish translation In-person presentation

National Benchmark Comparisons

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11/26/2018 4

2018 National Benchmark Comparisons

10 2

received sim ilar ratings

23

received higher ratings

9

received lower ratings

2018 Ratings Compared to 2017

92

received sim ilar ratings

25

received higher ratings

17

received lower ratings

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Education and Enrichm ent Com m unity Engagem ent Mobility Natural Environm ent Recreation and Wellness Built Environm ent Safety Econom y Legend

Higher than national benchmark Similar to national benchmark Lower than national benchmark Most important

Key Focus Areas

Denton residents continue to enjoy a high quality of life

Key Finding #1

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11/26/2018 6

residents rated:

Overall quality of life Denton as a place to live Neighborhood as a place to live Place to raise children

as excellent or good

Overall image Overall appearance Remain in Denton

Excellent or good

Living in Denton

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11/26/2018 7

Safety ratings are strong and Safety is a priority for the com m unity

Key Finding #2

  • Excellent or good ratings to

fire and ambulance/EMS services

  • Feel safe in their neighborhood
  • Feel safe in Denton’s downtown
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11/26/2018 8

Safety Ratings

Safety

Top im portance

Overall feeling of safety Police services Animal control

77% 75% 75%

Fire prevention

72%

Stocked supplies for an emergency

22% Legend

Similar to national benchmark Lower than national benchmark Percent excellent or good

Emergency preparedness

72%

Economy is an im portant area of focus for the City

Key Finding #3

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11/26/2018 9

8 in 10

  • Vibrant downtown/

commercial area

  • Overall quality of

business and service establishments

Rated excellent or good Higher than the national benchmark

Economy ratings

7 in 10

Economy ratings

6 in 10

  • Denton as a place to work
  • Overall economic health of the city
  • Denton as a place to visit
  • Shopping opportunities
  • Economic development

excellent or good

increase since previous survey

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Mobility is also a resident priority

Key Finding #4

  • Overall ease of

travel

  • Ease of walking
  • Traffic enforcement
  • Bus or transit

services

Excellent or good

Mobility ratings

Higher than benchmark increase since previous survey

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Mobility Ratings

Paths and walking trails (53%) Street cleaning (48%) Travel by bicycle (47%) Street lighting (45%) Sidewalk maintenance (40%) Snow removal (45%) Travel by car (44%) Traffic signal timing (33%) Public parking (32%) Traffic flow (26%) Street repair (19%) Similar to benchmark Lower than benchmark = increase since previous survey

Special Topics

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City Communications

Relevance of topics in Resident Update Quality of City website Availability of information about City programs Quality of City’s cable channel Usefulness of Citizen Connection 71% 68 % 67% 65% 63% Rated excellent or good

Sources of I nformation

9/ 10

  • City website
  • Word of

mouth

7/ 10

  • Denton-Record

Chronicle

  • CodeRed
  • Citizen

Connection

  • Resident

Update

  • Public buildings

5/ 10

  • City email
  • City Facebook or

Twitter

  • Other local news

source

  • City staff
  • Public meetings
  • City council

Rated “major source”

  • r “minor source”
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Customer Service

Preferred I nteraction

Mail Internet app Email Telephone In person 36% 5% 10% 20% 24%

Customer Service Performance

8 in 10 7 in 10

  • Timely resolution of request
  • Courtesy and helpfulness of

staff

  • Knowledge of staff
  • Ease of locating contact

information

  • Availability of staff
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Voter Participation

31% 69%

Voted in last election

Yes No 35% 16% 4% 58% Not aware of election Not registered to vote Voting location inconvenient Other

Conclusions

  • Denton residents continue to enjoy a high

quality of life.

  • Safety ratings are strong and Safety is a priority

for the community.

  • Economy is an important area of focus for the

City.

  • Mobility is also a resident priority.
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11/26/2018 15

Moving Forward

Citizen-centric Decision making Citizen-centric Decision making Data-driven Decision making Data-driven Decision making

The NCS

Envision, Engage, Educate, Earmark, Enact, Evaluate

Questions?

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11/26/2018 16

Thank you!

National Research Center, Inc. 2955 Valmont Road Suite 300 Boulder, CO 80301 303-444-7863 • nrc@n-r-c.com www.n-r-c.com