COVID-19 PANDEMIC MANAGEMENT FOR PROPERTY & FACILITY MANAGERS - - PowerPoint PPT Presentation
COVID-19 PANDEMIC MANAGEMENT FOR PROPERTY & FACILITY MANAGERS APRIL 15, 2020 CBRE 1 WELCOME Hazel Kliman Sarah Davidson Yin Ling Lam Head of HSE Head of HSE HSE Manager Global Workplace Solutions Property Management Global
1 CBRE
PANDEMIC MANAGEMENT FOR PROPERTY & FACILITY MANAGERS
APRIL 15, 2020
2 CBRE
WELCOME
Hazel Kliman
Head of HSE Global Workplace Solutions APAC
Sarah Davidson
Head of HSE Property Management APAC
Yin Ling Lam
HSE Manager Global Workplace Solutions Hong Kong
3 CBRE
AGENDA
4 CBRE
WHAT IS COVID-19?
Common symptoms include:
Coronaviruses (COV) are a family of viruses that cause illness ranging from the common cold to severe diseases such as Middle East Respiratory Syndrome (MERS-COV) and Severe Acute Respiratory Syndrome (SARS- COV).
COVID-19 is a new strain that has not been previously identified in humans.
5 CBRE
PRIORITIZE PEOPLE SAFETY & CONTINUOUS ENGAGEMENT
G U I D I N G P R I N C I P A L S ü CBRE’s highest priority is the health & safety of its people, contractors and clients ü CBRE will continue to provide clients with essential services, wherever possible ü CBRE continues to monitor contract BCP to ensure all safety measures are in place ü People are looking to their employer, community and government leaders for guidance. It's Important to have open and transparent discussions to address all issues
6 CBRE
COVID-19 PROTOCOLS
7 CBRE
PREVENT THE SPREAD-FLATTEN THE CURVE Cum Cumul ulative ve con
firmed cases, by y num umber of
ys since 100 100 th
th cas
case
Source: Financial Times, CBRE Research, European Centre for Disease Prevention, Macrobond, April 2020.
USA USA Italy Italy China China South Korea South Korea
100 1,000 10,000 100,000 5 10 15 20 25 30 35 40 45 50
…EVERY 2 DAYS …EVERY 3 DAYS …EVERY WEEK
Da Days Since e 100 Cases es
Sp Spain Ge Germany U. U.K.
CASES DOUBLE EVERY DAY
8 CBRE
PREVENT THE SPREAD
ü CBRE Personal Hygiene & Mask Guidelines ü CBRE Handwashing Posters ü CBRE COVID-19 Awareness Video ü CBRE Social Distance Policy & Templates
Personal Hygiene & PPE Social Distancing & Isolation Limiting Movement Cleaning Regimes
ü CBRE Travel Policy ü CBRE Travel & Health Declaration Form ü CBRE Pandemic & Infectious Disease Cleaning Standards
CBRE Reference Documents
9 CBRE
INFORM YOUR TEAMS
CBRE Reference Documents Crisis Management Structure Operational & Functional Groups Communications Plans
ü CBRE Personal Hygiene & Mask Standards ü CBRE Temperature Screening Protocol ü CBRE Social Distancing Policy & Templates ü CBRE Pandemic & Infectious Disease Cleaning Standards ü CBRE Templates for Communication of COVID-19 to Tenants
10 CBRE
CRISIS MANAGEMENT TEAMS
Team Focus Team Representation*
Strategic decision making during a crisis Global and regional executives Global service line and shared service leaders Subject matter expertise and support Regional (AMER, APAC, EMEA) management and heads of Shared Services Leadership and guidance to local responders Country/sub-region specific leadership and shared service support Operational response and recovery to disruptive events Local office management team(s) Escalation
Executive Crisis Management Team Crisis Management Teams Local Crisis Management Teams Local Incident Response Team(s)
*Team representation may vary slightly between regions depending on resourcing and organizational structure
11 CBRE
INFORM YOUR TEAMS
CBRE Reference Documents
ü CBRE Personal Hygiene & Mask Standards ü CBRE Temperature Screening Protocol ü CBRE Social Distancing Policy & Templates ü Pandemic and Infectious Disease Intranet Portal ü CBRE Talent Coach for COVID-19 ü CBRE Pandemic & Infectious Disease Cleaning Standards ü Travel & Health Declaration Form ü Evacuation and Confirmed/Suspected COVID-19 ü Confirmed/Suspected Case Incident Response
HR Policies & HSE Protocols One Source of Truth COVID-19 Training
12 CBRE
PREPARE YOUR SITES
CBRE Reference Documents
ü CBRE BCP Templates ü Shutdown Processes (site specific)
BCP & Incident Response Plan Reviews Essential Services Contingent Staffing Plans Shut Down & Start Up Processes
13 CBRE
BUSINESS CONTINUITY PLANNING
– Alert level raised
ü Implement BCP ü Action any measures required by government ü Maintain essential services ü Mandate work from home policy ü Travel ban (international/domestic) ü Strongly encourage social distancing ü Suspend office visits, close meeting rooms, ü In offices that are open: stop/restrict hot desking (designated seats or work areas) ü Split teams to prevent cross contamination
– Schools Shutdown
ü Implement BCP ü Provide further support to work from home
– CBRE employee put on quarantine order
ü Determine if quarantined staff has been in close contact with other employees and determine any additional staff that might need to be quarantined
– Confirmed coronavirus case in close proximity to CBRE office
ü Undertake risk assessment and determine any quarantine or cleaning requirements ü Close office, if required
– Confirmed coronavirus case among CBRE employees (office based)
ü Inform authorities and implement guidance on managing evacuation of a suspected person of a Notifiable Disease (if not undertaking by local authorities) ü Instigate Infectious Disease and Pandemic Cleaning standards ü Staff to work form home and shut office, if required
– Confirmed coronavirus case among CBRE employees (client based)
ü Inform client and implement above steps
14 CBRE
RESPOND & RECOVER
CBRE Reference Documents
ü CBRE Evacuation of Confirmed/Suspected COVID-19 Cases ü CBRE Pandemic and Infectious Diseases Cleaning Standards ü Shutdown Process (site specific)
Coordinated Communication Agreed Immediate Actions Activate Protocols
15 CBRE
RESPOND & RECOVER – WELLNESS & WELLBEING
CBRE Reference Documents Health & Wellbeing Tips Psychological Wellbeing Training Coaching on Coronavirus Support Employee Assistance Programs
ü CBRE Health & Wellbeing Tips for Remote Working ü CBRE Talent Coach- Coaching on Coronavirus Support ü CBRE Travel & Health Declaration Form ü CBRE Guidance – Case Management ü CBRE Employee Assistance Program (EAP)
16 CBRE
WELLNESS & WELLBEING FOR REMOTE WORKING
Staying Connected
üTouch base with team regularly üUse video conferencing not just audio üMaintain team spirit üCheck in with those staff in “home quarantine”
Promote Physical & Mental Health
üLook after physical wellbeing üSimple exercises 30 minutes every workday üUrge employees to eat healthily üTeam events e.g. virtual exercise class, swap healthy eating recipes & walking meetings.
Create Working Routines & a Work Mindset
ü Set clear expectations of working hours ü Encourage employees to create a routine ü Dress for a work environment
17 CBRE
TRAINING & EMPOWERING – 7 SUPPORT CRITERIA
Fe Feeling Comfortable St Stay Focused, Connected, and We Well in a New Work Dynamic Gai Gain Suppo upport from Co Compan pany Em Employee Assistance Programs Le Leverage ge Tech for Remote Wo Working Ma Managing Teams s Virtually Pl Platform Socialization Re Resources for Leaders
18 CBRE
RECOVERY FOCUS AREAS
H A R D S E R V I C E P E O P L E F O C U S S O F T S E R V I C E F O C U S
Requirements for Employees to Return to Work Supply of Pandemic Preventive Materials Health & Wellbeing Setup Disinfection Stations Gate Entrances Public Areas Open Office Areas Independent Office Areas: Private Office, Meeting Rooms Mail Rooms/Storage Rooms/Printing Rooms Pantries Toilets Dressing Rooms Gym/Activity Rooms Parking Lots HVAC Systems Elevators Fire & Safety Systems Plumbing Systems
19 CBRE
RECOVERY – FACILITIES SETUP AND SOCIAL DISTANCING
Setup instant hand sanitizers Adjusted canteen seats layout Setup body temperature screening channel Set up temp. isolation room Posted “How to wash hands” reminders
Disinfection for workplace, HVAC systems and roofs, etc. Epidemic prevention communication on site Facilities setup & adjustment Epidemic prevention materials procurement & management
Posters and reminders in public areas Videos on televisions in canteen Communication at plant
Cost KPI review
20 CBRE
RECOVERY – RETHINK DYNAMIC AND UNASSIGNED SEATING
ü Upon returning to the office, consider assigning what were formerly shared desks to individuals for a full day or a week ü Make sure they are disinfected before a new person uses the work setting. ü Consider adding partitions for sit/stand desks. ü Increasing space between seating and close small meeting rooms.
1 m e t r e
21 CBRE
RECOVERY – RAMP UP CLEANING PROTOCOLS
ü Increased sanitization of all office areas. ü Increased sanitization of high tough point areas. ü Availability of disinfectant wipes and hand sanitizers throughout the office. ü Encourage employees to maintain a clean and uncluttered desk. Disinfection of indoor & outdoor areas
Clean and disinfect the office area, public areas and shop floors to maintain a safe, clean, and healthy workplace. Clean and disinfect outdoor areas, and roofs, and HVAC systems.
22 CBRE
RECOVERY – PRACTICE GOOD HYGIENE
Highlight Cafe layout rearranged and disinfected
Seat layout reset and tables partitioned Lunch boxes instead
Dishwashing room disinfection Central kitchen supervision Dining room disinfection Meal delivery vehicle disinfection
23 CBRE
RECOVERY – PRACTICE GOOD HYGIENE
Waste Management
ü Establish collection points for surgical face mask’s for those with suspected/confirmed cases. ü Communicate waste standards for disposal of general use face masks. Sterilize items before disposing of them. ü Set standards for hygiene and PPE protection for critical workers such as cleaners. ü Allow staffs carrying food from home to have it at their desk (if possible) ü Install plenty of hands-free dispensers with sanitizer that contains at least 60−95% alcohol in common areas. ü No-touch garbage and recycling receptacles are preferable
Cafe layout rearranged and disinfection
ü Reinforce good hygiene practices with well-stocked restrooms that have touchless soap and anti-viral cleaning supplies. ü Install plenty of hands-free dispensers with sanitizer that contains at least 60−95% alcohol in lobbies, conference rooms, and lounges and ensure these areas are disinfected throughout the day. ü No-touch garbage and recycling receptacles are preferable.
Washrooms
24 CBRE
RECOVERY – SAFE TRANSPORTATION
Shuttle bus disinfection and temperature screening before boarding
Disinfection record and temperature record Bus disinfection
ü China requires vehicle passes & authority passes issued by jurisdictional authority ü Provision of vehicles to transport staff from their residences to the workplace and back to avoid public transport contact ü Sanitation of vehicles before every trip ü Sanitization and cleaning of vehicle contact points to be performed at least twice a day ü Physical barriers between drivers and passengers ü Availability of sanitizers inside the vehicle ü Health check of driver and support staff before resuming duties and weekly health checks until the situation normalizes. ü Maintain social distancing in the vehicle by reducing occupants.
25 CBRE
RECOVERY – SAFE ACCESS & REPORTING
ü Control entry points - temperature screening of employees and visitors entering the office ü Consider logging other important details such as visitor car registration numbers ü Maintain safe distance during screening. ü Creation of waiting area and isolation rooms for people showing symptoms for further checks and action ü Declaration forms from visitors about their health status
26 CBRE
TECHNOLOGY SUGGESTED FOR TOUCHLESS OPERATION
G L G L A S S C L C L E A N I N I N G G R O R O B OT S ü Sensor based washrooms. ü Robot vacuums for wet and dry cleaning. ü Virtual Reality Platforms to Provide Building Tours and Inspections C A C A F E T E R I A ü App based ordering O F O F F I C E S PAC E ü Sensor based motion light switches ü Technical Systems B O D B O DY T E M P E R AT U R E M O M O N I N I TO R I R I N G ü Robot Temperature measurement ü Thermal imaging camera with online monitoring in real time. S E S E C U R U R I T Y ü Use of infrared poles for screening ü Use of handbag handheld scanners/ baggage scanners ü Use of drones for surveillance ü Disinfectant tunnels PA PA R K I N G ü Automated parking instead of manually issuing parking slips.
27 CBRE
COVID-19 TIPS FOR STAYING HEALTHY
CBRE has put together the following informational video in informing our clients and partners about how to stay safe in combating COVID-19: https://cbre.qumucloud.com/view/jvnfJIEUtKS#/
28 CBRE
CONTACT US
Hazel Kliman Head of HSE Global Workplace Solutions, APAC Singapore Hazel.Kliman@cbre.com.sg Sarah Davidson Head of HSE Property Management, APAC Hong Kong Sarah.Davidson1@cbre.com Yin Ling Lam HSE Manager Global Workplace Solutions Hong Kong YinLing.Lam@cbre.com
FOR MORE INFORMATION, VISIT
www.cbre.com/covid-19
29 CBRE