Complaints Matter Nepean Regional Community Care Forum 9 May - - PowerPoint PPT Presentation

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Complaints Matter Nepean Regional Community Care Forum 9 May - - PowerPoint PPT Presentation

Mar 04, 2023 136 likes •256 views

Complaints Matter Nepean Regional Community Care Forum 9 May 2017 Key relationships Complaints Commissioner Department Quality of Health Agency What we do Complaint Early Resolution Service Provider Conciliation Investigation

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Complaints Matter

Nepean Regional Community Care Forum 9 May 2017

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Key relationships

Complaints Commissioner

Quality Agency Department

  • f Health
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What we do

Complaint Service Provider Resolution Conciliation Investigation Early Resolution

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Finalising a complaint

SATISFACTION OF THE COMPLAINANT NO FURTHER ACTION RESOLVED ADDRESSED COMPLIANCE ACTION REVIEW

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Residential Aged Care Help at Home Flexible Aged Care

Complaints – New South Wales

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Most Common Complaints:

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Increasing Choices

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Things to remember

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Resources

www.agedcarecomplaints.gov.au

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enquiries@agedcarecomplaints.gov.au www.agedcarecomplaints.gov.au Twitter: @AgedCComplaints

Questions?