Complaints Matter Nepean Regional Community Care Forum 9 May - PowerPoint PPT Presentation

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Complaints Matter Nepean Regional Community Care Forum 9 May 2017 Key relationships Complaints Commissioner Department Quality of Health Agency What we do Complaint Early Resolution Service Provider Conciliation Investigation

Complaints Matter Nepean Regional Community Care Forum 9 May 2017
Key relationships Complaints Commissioner Department Quality of Health Agency
What we do Complaint Early Resolution Service Provider Conciliation Investigation Resolution
Finalising a complaint SATISFACTION NO FURTHER OF THE RESOLVED ACTION COMPLAINANT COMPLIANCE ADDRESSED ACTION REVIEW
Complaints – New South Wales Residential Aged Care Help at Home Flexible Aged Care
Most Common Complaints:
Increasing Choices
Things to remember
Resources www.agedcarecomplaints.gov.au
Questions? enquiries@agedcarecomplaints.gov.au www.agedcarecomplaints.gov.au Twitter: @AgedCComplaints

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