COMMIT: Jon Meredith March 15, 2017 COMMIT is Live! We have had - - PowerPoint PPT Presentation

COMMIT:

Jon Meredith

March 15, 2017

COMMIT is Live!

We have had some WINS :

• Very minimal member impact
• Each case has been identified and addressed quickly
• Department ran an additional payment cycle
• n 3/ 6
• In the first week, we paid provider $100

million and processed 1 million claims

• Department paid providers $81 million during

the last payment cycle.

2

COMMIT is Live!

• HPE Issues Call Center Issues
• Long wait times, as expected
• Calls are being disconnected
• HPE is hiring additional staff, increasing

training and working on solving call drop issue

• Last week, HPE hosted daily webinars to

address common questions

3

What’s HPE Doing to Help?

1. We know some providers have had challenges and we are working to address those challenges 2. S

• me of these challenges are due to user error

and we are increasing communications to better educate providers 3. S

• me challenges are due to system configuration.

The system is working as designed, but needs to be adj usted. 4. HPE is running nightly updates.

4

The Depart ment and HPE are working very closely t o ident if y needed f ixes and communicat ions. We are grat ef ul t o our providers and part ners f or t heir pat ience and collaborat ion as we work t hrough t his t ransit ion.

5

BIDM Updates

• 15 years of legacy data from the old Xerox system

is and will always be available in the new BIDM

• Truven is loading six years of converted data from

HPE into the BIDM

• The converted data and new claims data will be

available to external users on May 8th

• Additional BIDM capabilities will continue to be

rolled out during the rest of 2017

6

PROVIDER PORTAL UPDATE

• The provider portal is scheduled to be available on

May 1st.

• Provisioning for RCCOs and Providers will begin at

the end of this month

• Enhancements to the portal will be ongoing

7

Questions?

8