Coffee is brewing, be right with you cobbtechnologies.com - PowerPoint PPT Presentation

Nov 06, 2023 •502 likes •717 views

The webinar will start in just a moment. Coffee is brewing, be right with you cobbtechnologies.com @cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com @cobbtechnologies @cobbtechnologies @cobbtech DIY Tech Support What

The webinar will start in just a moment. Coffee is brewing, be right with you… cobbtechnologies.com @cobbtechnologies @cobbtechnologies @cobbtech
cobbtechnologies.com @cobbtechnologies @cobbtechnologies @cobbtech
DIY Tech Support What to expect when calling for help? cobbtechnologies.com
Today’s Presenters Jeff Jeff Blount Bolton vCIO Network Administrator cobbtechnologies.com
What is a Help Desk and NOC? Internal Outsourced cobbtechnologies.com
How should I contact support? • Ways to contact Email • Chat • Phone call • • Expectations on response times cobbtechnologies.com
Ways to make the experience successful • Information to gather before contacting support • Ways you can help solve your issue quicker • What’s happening on the other side of the phone call? cobbtechnologies.com
Common DIY tools • TreeSizeFree • Advanced IP Scanner • Belarc Advisor • Common commands • Windows Task Manager • GOOGLE.COM cobbtechnologies.com
TreeSize Free
Advanced IP Scanner
Belarc Advisor
CMD Commands
CMD Commands
Services
Task Manager
Ways to get yourself in trouble • Making changes to the Registry • Uninstalling programs • AV • Monitoring cobbtechnologies.com
More Information Blogs about this topic • "NOC & SOC 101" • "What will a MITS(Managed IT Service) cost me?" Next Week (7/30/2020): “The Power of Print Embellishments ” • Presenters: David DiGiacomo & Travis Brigham
Ask us questions
Thank you for Joining us. For any other Questions contact us at coffee@cobbtechnologies.com

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