Coffee is brewing, be right with you cobbtechnologies.com - - PowerPoint PPT Presentation

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Nov 06, 2023 502 likes •729 views

The webinar will start in just a moment. Coffee is brewing, be right with you cobbtechnologies.com @cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com @cobbtechnologies @cobbtechnologies @cobbtech DIY Tech Support What

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@cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com

Coffee is brewing, be right with you…

The webinar will start in just a moment.

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@cobbtechnologies @cobbtechnologies @cobbtech cobbtechnologies.com

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DIY Tech Support

What to expect when calling for help?

cobbtechnologies.com

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Jeff Blount

vCIO

Jeff Bolton

Network Administrator

Today’s Presenters

cobbtechnologies.com

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cobbtechnologies.com

What is a Help Desk and NOC?

Internal Outsourced

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How should I contact support?

cobbtechnologies.com

Ways to contact
Email
Chat
Phone call
Expectations on response times

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cobbtechnologies.com

Ways to make the

experience successful

Information to gather before contacting

support

Ways you can help solve your issue quicker
What’s happening on the other side of the

phone call?

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cobbtechnologies.com

TreeSizeFree
Advanced IP Scanner
Belarc Advisor
Common commands
Windows Task Manager
GOOGLE.COM

Common DIY tools

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TreeSize Free

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Advanced IP Scanner

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Belarc Advisor

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CMD Commands

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CMD Commands

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Services

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Task Manager

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cobbtechnologies.com

Ways to get yourself in trouble

Making changes to the Registry
Uninstalling programs
AV
Monitoring

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More Information

Blogs about this topic

"NOC & SOC 101"
"What will a MITS(Managed IT Service) cost me?"

Next Week (7/30/2020): “The Power of Print Embellishments ”

Presenters: David DiGiacomo & Travis Brigham

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Ask us questions

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Thank you for Joining us.

coffee@cobbtechnologies.com For any other Questions contact us at