CO-DESIGN TOOLKIT A collection of useful tools for Co-design of NBS - - PDF document
CO-DESIGN TOOLKIT A collection of useful tools for Co-design of NBS in CALs. Co-Creation Pathway steps 07/10 Work Package WP2 Dissemination Level Public- city Lead Partner Politecnico di Milano Due Date N/A Submission Date 02/08/2019
www.clevercities.eu
Work Package WP2 Dissemination Level Public- city Lead Partner Politecnico di Milano Due Date N/A Submission Date 02/08/2019
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CLEVER Cities Co-Design Toolkit www.clevercities.eu Deliverable No. N/A Work Package Number 2 Dissemination Level PUBLIC Author(s) Eugenio Morello, Politecnico di Milano Israa Mahmoud, Politecnico di Milano Co-author(s) Giuseppe Salvia, Politecnico di Milano (tool 7.2). Chiara Vona, Eliante (tool 7.2b). Zoe Dibb, Young Foundation (tool 8.2). Date 02/08/2019 File Name CLEVER Cities – Co-design Toolkit Status Under progress Revision Reviewed by (if applicable) Possible Citation: Morello, E., Mahmoud, I.H., Salvia, G., Dibb, Z., Vona, C,]., (2019). Co- design toolkit: a collection of useful tools for co-designing NBS in CALs. CLEVER Cities project. H2020 grant no. 776604. This document has been prepared in the framework of the European project CLEVER Cities. This project has received funding from the European Union’s Horizon 2020 innovation action programme under grant agreement no. 776604. The sole responsibility for the content of this publication lies with the authors. It does not necessarily represent the opinion of the European Union. Neither the EASME nor the European Commission are responsible for any use that may be made of the information contained therein. CONTACT: Email: eugenio.morello@polimi.it ; israa.mahmoud@polimi.it Website: www.clevercities.eu
This project has received funding from the European Union’s Horizon 2020 innovation action programme under grant agreement no. 776604.
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
Contents BEFORE STARTING: HOW TO USE THESE TOOLS ....................... 5 Co-design activities in the CLEVER Action Labs ........................... 8 Defining the level of engagement by steps and tools .................. 12 STEP 07 \ Launch the CAL at local level ........................................ 13 Tool 7.1: CALs Launch Brainstorming ........................................... 14 Tool 7.2: Define Target Audience Personas .................................. 20 Tool 7.2b: Conduct Stakeholders’ interviews................................ 23 Tool 7.3: Design the CALs Launch ................................................. 26 Tool 7.4: CALs Launch Follow-up Evaluation ............................... 29 STEP 08 \ Co-Design the Nature-Based Solutions ........................ 33 Tool 8.1: CAL Focus Verification .................................................... 35 Tool 8.2: CAL Theory of Change Review ....................................... 40 Tool 8.3: CAL Co-Design Jam ......................................................... 44 Tool 8.3.1. Community walk ............................................................ 46 Tool 8.3.2. Immersion: Empathy Map and “How might we” ......... 47 Tool 8.3.3. Co-mapping local assets .............................................. 49 Tool 8.3.4: Tackling NBS Card Sorting ........................................... 50 Tool 8.3.5. Technical co-design working table .............................. 52 Tool 8.4: CAL Co-Design Scenarios Board .................................... 53 Step 09 \ Disseminate Co-Design activities ................................... 58 Tool 9.1 Define the Co-design Dissemination Plan ...................... 58 Tool 9.2 Define the Online Dissemination of CAL Activities ........ 59
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
Tool 9.3 CAL Dissemination Feedback Report.............................. 60 Step 10 \ Co-design and test alternative design scenarios .......... 61 Tool 10. 1 CAL Final Design Assessment and Fine-tuning .......... 61 Appendix of Glossary and Definitions ........................................... 62
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
BEFORE STARTING: HOW TO USE THESE TOOLS
civic engagement. We want to keep this diversity as a strong value for CLEVER Cities Project.
according to their local contexts and languages. For Example, “UIP” and “CALs”, if needed, could find a successful translation which best fit in order to reach out a larger audience.
in order to share common pathway and goals.
with citizens.
credibility of our work.
Figure 1: Infographic showing the structure of steps and tools to be developed during the co-creation process.
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
activities! You will find one unique file that collects all the useful templates for each step.
Optional tool Recommended tool Fundamental Tool REMEMBER: Urban Innovation Partnership (UIP) is a “city-wide or district-focused informal alliance of local and city authorities, community (groups), businesses, academics to promote the NBS for regeneration or urban transformation, facilitate and drive the co-creation process. More specifically, each UIP supports one or more CLEVER Action Labs (CAL)”. CLEVER Action Labs (CAL) will co-design, co-implement and co-manage NBS interventions in the deprived districts starting from specific place based NBS technologies as impulses. Each UIP supports one or more CLEVER Action Labs (CAL) as alliances of locally involved actors specifically interested or relevant to realize place based NBS interventions ‘on site’ with one specific CLEVER stimulus.
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
Figure 2: A Pathway developed along the 60 months of CLEVER Cites, according to the main tasks.
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
Co-design activities in the CLEVER Action Labs
This phase is the core activity for the CLEVER action labs and refers to the co-design of the Nature Based Solutions in
stakeholders and citizens, hence requires a highly inclusive approach and communication effort. The steps suggested in this phase must be applied to each CLEVER Action Laboratory. Co-design involves the collaborative design of urban regeneration interventions – CLEVER Stimuli. Novel smart technologies will be applied in this phase with the aim of improving the overall involvement
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
Table 1: Co-design steps and correlation to specific outcomes, Co0creation Guidance Part II, P 36.
PHASE STEP WHAT HOW CLEVER deliverables Topic Specific outcomes Co-Design 7 Launch the CAL at local level
CALs launch
event report. ► STEP 07 Output Report Template 8 Co-design the NBS
focus through citizens’ contribution
NBS alternative scenarios
CAL scenarios and converge on the solution.
project proposal ► STEP 08 Output Report Template 9 Disseminate co-design activities
design status
CAL specific NBS through
dissemination modality
dissemination plan
CAL dissemination event or chosen modality ► STEP 09 Output Report Template 10 Co-design and test alternative design scenarios
design scheme
designed proposal ► STEP 10 Output Report Template
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CLEVER Cities Co-Design Toolkit www.clevercities.eu Before starting with the proposed steps of this phase, some general tips concerning the co-design set-up and carrying out of the activities are listed below. These tips will be very helpful to CAL facilitators during Step 07, when organizational aspects of CALs will be defined in detail for step 08. Tips: The co-design venue Identify a suitable venue for organizing the events. The place should be easy to access and visible, recognizable and representative of a public institution or a civic association. The atmosphere should be always informal and relaxed: attendees should feel they are contributing to civic progress with no pressure. Provide a quick coffee break or light buffet. The venue should be the same for all the events in a row. Changing place could disorient habits and generate the loss of participants. The ideal situation would be a fulltime dedicated space for hosting the CAL, where designers and experts directly work on the project in a transparent way, open to public; they report the progress of the design schemes and people can freely interact with experts. Tips: The co-design timing Co-design activities should be held with some constant schedule. These should be organized at the same day of the week, possible in the evening after work hours to guarantee a wider spectrum of
The intervals between meetings should be established taking into account that meetings cannot be too frequent (risk of overload) or too loose (risk of disaffection). While the proposed co-design activities should offer some degree of flexibility and review, a well-defined agenda of steps, targets and expected outcomes should be given from the very beginning of
and envision a target and a product of their effort. Seriously consider activating forms of e-participation, i.e. continuous collection of feedbacks through online tools. Offering a parallel co- design track online is a good way to increment the reach-out of the co-design activities and to involve people that would like to take part to the discussion but cannot physically attend the meetings. Hence, make sure that all the advancements and materials are reported
activities could be an option for making citizens feel part of a transparent process.
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CLEVER Cities Co-Design Toolkit www.clevercities.eu Tips: The co-design participants Make sure you include a variety of people that best represents the local context; respect gender equality, avoid discrimination. Cover different ages and professional skills. The richer the composition, the higher will the success of the activity be. Build loyalty to the challenge and make sure people come back; small rewarding strategies and personal recalls can help. It is crucial to get the same people during all the events in order to consolidate the narrative of the whole process and create civic ambassadors of CLEVER Cities. Of course, you can increment the number of attendees, but avoid replacements! Seriously consider e-participants in the same way as physical participants; give them feedback and invite them to join to all the events and activities of CLEVER Cites. The online dimension is not less important than the material one!
Setting the method: What is Co-design?
With the co-design workshops, it is aimed to reach a high level of technical details, that is needed to be co-created collaboratively to converge the expected output towards clear objectives. Hybrid engagement is the key to engage a diverse range of stakeholders, hence, we here collect a wide range of tools to be used deliberately based on the level of engagement you want to use and results to reach. While it’s acknowledged that co-design is not a silver bullet that will resolve all issues, it does allow the end users – the community – to bring another perspective to proposed solutions. This manual provides an
In summary, the manual covers most of the key points that should be factored into a co-design process, including:
resources are needed and also practical resources including venue set-up and catering.
the programme and how to manage the dynamics in the room during the course of the day
concept for presentation to the City. For more information, see: https://www.thecdi.org.za/news/242316/Your-free-guide-to-hosting-a-Co-design-Workshop.htm http://www.smallfire.co.nz/2012/05/24/design-guides-frameworks-toolkits-a-working-resource- list/
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CLEVER Cities Co-Design Toolkit www.clevercities.eu
Defining the level of engagement by steps and tools
In this section, we give an overview of a wider spectrum of engagement methods. We also provide background information on how to design the engagement process and guidance on how to choose the method by level of engagement with dedicated tool(s) based on desired objectives (see each step corresponding tools table). Each city and CAL context are unique; the aim is to adapt these methods to fit with CLEVER Cities partners and be helpful use for the consortium. In the following table, we advise on a series of tools; each city is free to check the possibility to apply one (or more) in each step by desired level of engagement; as well as, to mix and match as much feasible tools correlated to their CALs and co- designing processes.
Table 2: Different Levels of and approaches to stakeholder engagement based on CLEVER Cities Guidance Part I, p. 32
Corresponding Steps Level of Engagement Nature of Approach Description Dedicated Tool Check Step 07 Inform Non- participatory A uni- directional flow
from programme to stakeholder 7.1 CALs Launch brainstorming X 7.2 Define target Audience Personas X 7.2b stakeholders’ interviews X Consult A process by which stakeholders are asked for information or their opinions. 7.3 Design the CALs launch X 7.4 CALs Launch follow- up evaluation X Step 08 Involve Participatory Stakeholders are involved in discussions about the programme and can influence decisions, but are not directly involved in decision making 8.1 CAL focus Verification X 8.2 CAL ToC review X 8.3 CAL Co-Design Jam
8.3.1. Community Walks
X
8.3.2. Immersion: Empathy map and “How might we”
X Collaborate
8.3.3. Co-mapping local assets
X
8.3.4 NBS Card sorting
X
8.3.5 Technical co-design working table
X Empower: full involvement,
Stakeholders are fully involved, often facilitated to lead on decision- making 8.4 CAL Co-design scenarios board X