City Of Park Ridge December 14, 2015 Council Update Overview - - PowerPoint PPT Presentation
Prescient Solutions City Of Park Ridge December 14, 2015 Council Update Overview Commenced Services August 3, 2015 3 year agreement First 90 Day Focus: Stabilize and document the environment Reduce the backlog of helpdesk
December 14, 2015 Council Update
Failed controller on SAN / Hard drives on system backup storage unit
impacting virtual server performance for users. No ability to failover which would result in data loss and/or corruption.
for months with no storage available.
reset SAN. Brought SAN back to 100% functionality and performance.
restored storage space for system backups. Email archiver out of space E‐Mail from July for all employees could not be accessed in the archives for legal and FOIA requests. Expanded space allotted to the archiver and reconfigured the software to begin archiving of e‐ mails. Added ancillary resources to help support the transition Ability to address high priority issues faster than utilizing or hiring additional staff without having to increase costs 306 hours above contracted resources $38,250 – Cost Avoidance (extra resources @ $125 per hour x 306 (ARM, Professional Services, Floaters) Support Contracts The SAN and primary UPS were no longer under valid support contracts which results in very high time & material support costs on a per incident basis. Negotiated 3rd party vendor support contracts to improve service and reduce cost. $5,000
Security Patches / Firmware Updates No regular security patch or system firmware updates. Security and integrity of your infrastructure and data susceptible to a breach Update all servers, computers and network devices/appliances. Set regular planned updates, and
secure server and network environment Squad video not uploading to server due to poor outdoor Wifi coverage and limited time of squads being in range of Wifi Police staff could not access video in order to provide for legal / FOIA requests Implemented a manual upload process until better Wifi coverage and officer upload processes can be implemented System Backups A number of system backups had not successfully completed in months greatly increasing risk of data loss. Corrected errors and updated configurations to ensure all systems are being backed up regularly Guest wireless inaccessible Guest users needed to be manually authorized by IT staff causing frustration to users and increased administrative
Reconfigured guest wireless to allow users to connect without any IT intervention. Configured terms of service acceptance page for all users to accept prior to connecting. Fire vehicle mobile data computers (MDC) unreliable Computers would freeze up or lose connectivity to dispatch regularly Reinstalled operating system and configured software to stabilize the computers
*Through 11/30/2015
Equipment Replacement Plan When technology is left in service too long:
vulnerabilities Create a lifecycle for each category of equipment based upon vendor product roadmaps and needs of staff. Implement a replacement rotation that evenly balances yearly deployments to reduce budget impact Operating System Support End‐of‐Life operating systems exist in the network creating an increased security risk as well as reduced compatibility with newer software and applications Replace equipment still running unsupported operating systems Consolidated Backup Solution One backup platform to perform all system backups with one single point of management Replace the two current backup platforms with one consolidated platform Network Reconfiguration and Documentation Improperly configured network equipment can result in performance degradation and security vulnerabilities Reconfigure and document network settings to alleviate risks
Wireless Network Current internal staff wireless network is slow and does not provide proper coverage. Current guest wireless is provided by completely separate equipment and management portal. Replace and consolidate current wireless equipment to increase manageability, performance & coverage MUNIS upgrade (Server & Software) MUNIS currently runs on a very
and security risk. The current MUNIS software version is
improvements and new features in current versions. Move to a new virtual server running the current version of the software. CAD/RMS Deployment Implementing Sungard dispatch software in the squad cars and configuring access to the Records system for staff. Replaces paper processes and submissions, provides electronic reporting, automates certain tasks Continue working with Sungard and West Suburban to deploy full functionality of the system.
2016 2017 2018 2019+
MUNIS (Finance): Requisitions & Purchase Orders MUNIS (Finance): Contract/Bid Management Infrastructure (Public Works): Vehicle Metrics & Tracking MUNIS (Finance): Citizen Self Service MUNIS (Finance): Utility Billing CIS Migration/Upgrade Infrastructure: In‐Building Camera System Software Implementation (CP&D): Adjudication Platform Software Implementation (Public Works): Work Orders & Time Tracking Software Implementation (Capital Projects & Development): Plan Review, Permits, Inspections, Business Licenses Infrastructure: Wireless Network Replacement/Expansion Software Implementation (All Departments): Centralized Electronic Document Management Infrastructure/Software Implementation (All Departments): Office 365 & Sharepoint Online: Intranet, E‐Mail, Instant Messaging, Virtual Meetings Software Implementation (All Departments): Website Enhancements & Expansion Software Implementation (HR): ADP Phase II: Process Automation, Open Enrollment, Employee Self Service