SLIDE 1 October 2019
Change: Help them EAT it Up
Academic and Student Affairs Leadership Conference
Minnesota State
SLIDE 2 Objectives
- Help employees (and ourselves) deal with the
emotions generated by change.
- Take action to deal with the most important issues.
- Communicate with others about the change.
SLIDE 3
Change – EAT it up!
Step 1: Deal with Emotions Step 2: Help Them Take Action
Step 3: Talk to Them About the Change
SLIDE 4
Step 1: Deal with Emotions
SLIDE 5 Reacting to Change
Primary goal: Create Safety
- Our brains evolved to focus
- n threats.
- Social threats are as
significant as physical threats
- When we feel threatened,
- ur brains close down,
- ptions narrow to flight or
flight.
- When we feel safe, we are
able to consider options, plan, make better decisions.
SLIDE 6
William Bridges – Transition Model
SLIDE 7 What Could be Ending?
Creative Commons 4.0 BY-NC
SLIDE 8
- As leaders, disagree behind closed doors.
- Don’t immediately try to “fix” things.
- Assess where people are in dealing with the change
and acknowledge their feelings.
- Be clear about what is changing and what is staying
the same.
Helping people through the transition
SLIDE 9
- What is changing for me as a leader?
- What am I worried about?
- What do I need in order to move forward?
What about my emotions?
SLIDE 10
- Clarify roles and responsibilities.
- Work together on an action plan to be sure the
critical work continues to get done.
- Provide training, time to practice new skills, and a
safe space to experiment.
Step 2: Help Them Take Action
SLIDE 11
- Identify key stakeholders.
- Create a communication plan.
– Provide context to help them understand why the change happened. – Help them understand their role.
Step 3: Talk to Them About the Change
SLIDE 12
Stakeholder: An individual, group, or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio (PMI,2015).
Who is a Stakeholder?
SLIDE 13
- Give an example of a time when a change effort was
successful in engaging stakeholders.
- Give an example of a time when a change effort was
NOT successful in engaging stakeholders.
Engaging Stakeholders
SLIDE 14
- Brainstorming – who will be affected by the change
- r play a role in implementation?
- Questions to consider:
- Who cares about this change? Why?
- Who will be impacted by the change?
- Who will do the work?
- Whose resources will fund and/or staff the effort?
- Whose approval is necessary?
- Who should not be surprised?
Identifying Stakeholders
SLIDE 15 Engaging Stakeholders
Vision & Action
and plan
meeting
Communication
listen and act
formal
consistent Resources
- Information
- Training
- Support
SLIDE 16 Stakeholder Matrix
- Identify the landscape of support and resistance.
- Develop a more strategic communication plan.
Influence
SLIDE 17 Communication Plan
- For each key stakeholder, consider:
- Key message
– What do they care about? – What do you care about?
- Communication methods
- How will you send the message?
– Remember the adage about sending a message 8 times and 8 different ways
- When and how often should the messages go out?
- Who is responsible for sending the messages?
SLIDE 18 Creating a Communication Plan
Stakeholder What they need from me What I need from them Comm. method Timing Who’s responsible
SLIDE 19
Questions?
What’s one new idea you are going to take away from this session?
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