CENTRAL FLORIDA EXPRESSWAY AUTHORITY DRAFT Strategic Plan March - PowerPoint PPT Presentation

CENTRAL FLORIDA EXPRESSWAY AUTHORITY DRAFT Strategic Plan March 10, 2016

Why a S trategic Plan? CENTRAL FLORIDA EXPRESSWAY AUTHORITY

Guidelines to S trategic Planning A systematic approach through which CFX agrees on priorities that are essential to its mission, vision and core values. Living document, reviewed and updated yearly. Data driven. Guides resource allocation. CENTRAL FLORIDA EXPRESSWAY AUTHORITY

The S trategic Planning Process • Vision DNA, Purpose & • Mission • Core Values Goals • Surveys & Data to Inform Decisions Assess & Set • 2040 Master Plan & Five-Year Work Plan Priorities • Goals, Priorities & Strategies • Tactics & Performance Metrics Strategic Plan • Implement, Evaluate & Monitor CENTRAL FLORIDA EXPRESSWAY AUTHORITY

November 2015, Board Adopted the Following Vision, Mission & Core Values VI SI ON : To build, operate and maintain a VI SI ON mobility network through accountability, fiscally sound practices and with a community focus. MI SSI ON: To provide the region with a world- MI SSI ON class, integrated mobility network that drives economic prosperity and quality of life. CORE VALUES CENTRAL FLORIDA EXPRESSWAY AUTHORITY

S trategic Plan incorporates vision, mission & core values Build a Customer-Driven Deliver a world-class mobility Deliver Financially Sound Focus on Community & Social Priority Deliver on Core Values Organization network Practices Responsibility Applied to every aspect of CFX Integrated solutions to support Recognized for excellence and a Pursue the highest standards of social Goal: Strengthen the CFX brand business: excellence, innovation, commerce and quality of life model for compliance and community responsibility service & teamwork ▪ ▪ ▪ ▪ Provide a high quality Explore new markets –plan Manage financial Talent awareness of ▪ Strategies: Identify new opportunities to customer service experience to incorporate various resources with the successes, best apply expertise on specific ▪ Increase awareness of CFX modes of transportation highest standards of practices, and Approaches to community issues benefits to existing and new (multimodal) excellence, transparency performance ▪ Achieve Goal Increase education about ▪ ▪ customers Leverage technologies for and accountability Employee safe driving ▪ ▪ Expand distribution & an efficient, reliable, safe Maximize the investment communications ▪ Support regional ▪ customer payment options system of all revenues Optimize human transportation and local ▪ Create new customer value resource processes government partners ▪ Retain and hire top talent ▪ ▪ ▪ ▪ Debt/Service ratios Employee recognition Leverage trainings, 2040 Master Plan & Five- ▪ Tactics: Proactive outreach ▪ Feasibility tests program technologies, work stations, Year Work Plan ▪ Board placement and ▪ ▪ ▪ Audit committee reviews; Expand training and best practices Expand Information Tools Used service opportunities ▪ Compliance with external programs Develop a visibility & Technology Systems (ITS); ▪ Celebrate volunteerism ▪ auditor reports Allocate resources for customer outreach plan Connected vehicle ▪ Designated Texter (DT) ▪ ▪ Department and contract internal communication Customer loyalty programs technologies Campaign ▪ ▪ audits Mobile technologies Plan for non-toll revenue ▪ Media strategy to highlight opportunities impact ▪ ▪ ▪ ▪ Exceed service metrics Adopt 2040 Master Plan & Debt/Service ratios with Annual service ▪ Performance Increase event participation ▪ Exceed 90% in customer Five-Year Work Plan industry standards recognition ▪ Measures Quarterly speaking ▪ ▪ ▪ satisfaction Adopt multimodal policy Meet Florida Monthly team meetings invitations and stakeholder ▪ ▪ ▪ Increase new accounts by Install Wrong Way Driving Transportation Quarterly employee meetings 25% at 19 locations Commission reporting newsletters ▪ Pilot volunteer STEM ▪ ▪ ▪ Pilot two new customer Increase participation in objectives Launch wellness program with local school ▪ programs regional dialogue Compliance with program ▪ Deliver DT campaign ▪ ▪ ▪ Launch mobile partnership Two non-revenue covenants Team trainings on ▪ External surveys ▪ opportunities defined Bond rating agency project management confidence VI SI ON : To build, operate and maintain a mobility network MI SSI ON: To provide the region with a world-class, CENTRAL FLORIDA EXPRESSWAY AUTHORITY through accountability, fiscally sound practices and with a integrated mobility network that drives economic community focus. prosperity and quality of life.

Next S teps April Board Meet ing:  S t rat egic Plan Adopt ion  Visibilit y and Cust omer Out reach Plan Throughout 2016:  Quart erly Team Updat es CENTRAL FLORIDA EXPRESSWAY AUTHORITY