Care Quality Commission seminar for registered managers Developing - - PowerPoint PPT Presentation

Care Quality Commission seminar for registered managers

Developing your workforce to meet CQC regulations Date

• Locality Manager

– Locality Manager

Welcome and introductions

CQC seminar

CQC seminar

Outcomes of the day

• Understand what inspectors are looking for and what the inspection will

be like

• Understand how the CQC expectations translate into the behaviours,

knowledge, skills and values you and your staff need to provide the highest standards of care

• To be able to confidently demonstrate what you and your teams do and

how this meets the expectations of the inspection.

Purpose of the day

• To support Care Quality Commission (CQC) registered providers to

develop their workforce in order to meet the CQC regulations

CQC seminar

The CQC approach

CQC seminar

Provider Handbook & Appendices

CQC seminar

5 Key Questions:

CQC seminar

BREAK

CQC seminar

Key Lines of Enquiry

CQC seminar

• A free online tool to help CQC regulated providers pre and post

inspection

• A quick way to find out about all the Skills for Care and SCIE products

and services relating to CQC inspectors key lines of enquiry

• Over 15,000 visits to the site

Care Improvement Works www.careimprovementworks.org.uk

1. Select the area of inspection you want to improve 2. Learn more about related products and services available 3. Choose to have access to the resources e-mailed to you

CQC seminar

Care Improvement Works – how it works

CQC seminar

LUNCH

CQC seminar

Social Care Top Trumps

1. total the number of years social and health care experience held by all of you 2. total the number of health and social care related qualifications held by each of you 3. total the number of miles each of you travel to work on an average day

CQC seminar

• Have replaced CQC’s Guidance about compliance from

April 2015 : Essential Standards of Quality and Safety 2 groups of regulations

• Care Quality Commission (Registration) Regulations 2009
• Health and Social Care Act 2008 (regulated activities)

Regulations 2014 (Part 3)

• Section 2 of the Health and Social Care Act 2008 from 8-

20a are the fundamental standards.

Fundamental Standards

CQC seminar

Regulation 8 : Compliance with regulations 9-20A in carrying out a registered activity Regulation 9 : Person-centred care Regulation 10 : Dignity and respect Regulation 11 : Need for consent Regulation 12 : Safe care and treatment Regulation 13 : Safeguarding service users from abuse and improper treatment Regulation 14 : Meeting nutritional and hydration needs

Fundamental standards

CQC seminar

Regulation 15 : Premises and equipment Regulation 16 : Receiving and acting on complaints Regulation 17: Good governance Regulation 18: Staffing Regulation 19: Fit and proper persons employed Regulation 20: Duty of candour Regulation 20A: Requirement as to display of performance assessments

Fundamental standards

CQC seminar

Challenges and Evidence Opportunities

Each group will look at a standard: Group 1 10 Dignity and Respect Group 2 14 Nutrition and Hydration Group 3 16 Complaints Group 4 17 Good governance Group 5 18 Staffing

CQC seminar

Watch the Care Quality Commission/Skills for Care film clip

CQC seminar

National Minimum Data Set for Social Care

CQC seminar

Provider information Return NMDS-SC report

CQC seminar

BREAK

Provider guides

http://www.skillsforcare.org.uk/Standards/Care-Quality-Commission- regulations/Recommendations-for-CQC-providers-guide.aspx

SfC Resources

The Social Care Commitment

Resources

Support with your inspection including Care Improvement Works (which also include SCIE resources) www.careimprovementworks.org.uk Recommendations for CQC providers guide www.skillsforcare.org.uk/providertools Your management tools including Leadership Qualities Framework (LQF) www.skillsforcare.org.uk/LQF People performance management toolkit www.skillsforcare.org.uk/ppmt Culture toolkit www.skillsforcare.org.uk/culture Developing your team including On-going learning and development in adult social care guide www.skillsforcare.org.uk/ongoinglearning Common core principles for dementia, dignity, self care, end of life care, mental health and wellbeing www.skillsforcare.org.uk/topics Learn from others (case studies, learning and training materials) http://learnfromothers.skillsforcare.org.uk/ Support and development for registered managers including Registered managers membership www.skillsforcare.org.uk/membership Local registered managers network www.skillsforcare.org.uk/networks

A selection of ones that you can use

Resources

www.skillsforcare.org.uk www.skillsforcare.org.uk/registeredmanagers

CQC Seminar On your tables identify resources you have used to support workforce development or resources you would want to use

Tried and tested….activity

CQC seminar

What improvements do you plan to introduce in the next 12 months that will make your service safer, and how will these be introduced? Final Action Planning

CQC seminar

Final thoughts…

CQC seminar

If you require further 1-1 tailored support then please contact Anne Bagshaw in the Business Development Team businessdevelopment@skillsforcare.org.uk Visit the Skills for Care bookshop for the latest publications Funded support in your area

Further support

CQC seminar

@skillsforcare.org.uk @skillsforcare.org.uk Website : www.skillsforcare.org.uk