Care Quality Commission seminar for registered managers Developing your workforce to meet CQC regulations Date - Locality Manager – Locality Manager
CQC seminar Welcome and introductions
CQC seminar Purpose of the day To support Care Quality Commission (CQC) registered providers to develop their workforce in order to meet the CQC regulations Outcomes of the day Understand what inspectors are looking for and what the inspection will be like Understand how the CQC expectations translate into the behaviours, knowledge, skills and values you and your staff need to provide the highest standards of care To be able to confidently demonstrate what you and your teams do and how this meets the expectations of the inspection.
CQC seminar The CQC approach
CQC seminar Provider Handbook & Appendices
CQC seminar 5 Key Questions:
CQC seminar BREAK
CQC seminar Key Lines of Enquiry
CQC seminar Care Improvement Works www.careimprovementworks.org.uk A free online tool to help CQC regulated providers pre and post inspection A quick way to find out about all the Skills for Care and SCIE products and services relating to CQC inspectors key lines of enquiry Over 15,000 visits to the site
CQC seminar Care Improvement Works – how it works 1. Select the area of inspection you want to improve 2. Learn more about related products and services available 3. Choose to have access to the resources e-mailed to you
CQC seminar LUNCH
CQC seminar Social Care Top Trumps 1. total the number of years social and health care experience held by all of you 2. total the number of health and social care related qualifications held by each of you 3. total the number of miles each of you travel to work on an average day
CQC seminar Fundamental Standards • Have replaced CQC’s Guidance about compliance from April 2015 : Essential Standards of Quality and Safety 2 groups of regulations • Care Quality Commission (Registration) Regulations 2009 • Health and Social Care Act 2008 (regulated activities) Regulations 2014 (Part 3) • Section 2 of the Health and Social Care Act 2008 from 8- 20a are the fundamental standards.
CQC seminar Fundamental standards Regulation 8 : Compliance with regulations 9-20A in carrying out a registered activity Regulation 9 : Person-centred care Regulation 10 : Dignity and respect Regulation 11 : Need for consent Regulation 12 : Safe care and treatment Regulation 13 : Safeguarding service users from abuse and improper treatment Regulation 14 : Meeting nutritional and hydration needs
CQC seminar Fundamental standards Regulation 15 : Premises and equipment Regulation 16 : Receiving and acting on complaints Regulation 17: Good governance Regulation 18: Staffing Regulation 19: Fit and proper persons employed Regulation 20: Duty of candour Regulation 20A: Requirement as to display of performance assessments
CQC seminar Challenges and Evidence Opportunities Each group will look at a standard: Group 1 10 Dignity and Respect Group 2 14 Nutrition and Hydration Group 3 16 Complaints Group 4 17 Good governance Group 5 18 Staffing
CQC seminar Watch the Care Quality Commission/Skills for Care film clip
CQC seminar National Minimum Data Set for Social Care
CQC seminar Provider information Return NMDS-SC report
CQC seminar BREAK
SfC Resources Provider guides http://www.skillsforcare.org.uk/Standards/Care-Quality-Commission- regulations/Recommendations-for-CQC-providers-guide.aspx
The Social Care Commitment
Resources A selection of ones that you can use Support with your inspection including Developing your team including Care Improvement Works (which also include SCIE resources) On-going learning and development in adult social care guide www.careimprovementworks.org.uk www.skillsforcare.org.uk/ongoinglearning Recommendations for CQC providers guide Common core principles for dementia, dignity, self care, end of life care, mental health and wellbeing www.skillsforcare.org.uk/providertools www.skillsforcare.org.uk/topics Your management tools including Learn from others (case studies, learning and training Leadership Qualities Framework (LQF) materials) www.skillsforcare.org.uk/LQF http://learnfromothers.skillsforcare.org.uk/ People performance management toolkit Support and development for registered managers www.skillsforcare.org.uk/ppmt including Culture toolkit Registered managers membership www.skillsforcare.org.uk/culture www.skillsforcare.org.uk/membership Local registered managers network www.skillsforcare.org.uk/networks
Resources www.skillsforcare.org.uk www.skillsforcare.org.uk/registeredmanagers
CQC Seminar Tried and tested….activity On your tables identify resources you have used to support workforce development or resources you would want to use
CQC seminar Final Action Planning What improvements do you plan to introduce in the next 12 months that will make your service safer, and how will these be introduced?
CQC seminar Final thoughts…
CQC seminar Further support If you require further 1-1 tailored support then please contact Anne Bagshaw in the Business Development Team businessdevelopment@skillsforcare.org.uk Visit the Skills for Care bookshop for the latest publications Funded support in your area
CQC seminar @skillsforcare.org.uk @skillsforcare.org.uk Website : www.skillsforcare.org.uk
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