Capital Improvement Program Mayor’s Office of Information Technology Fiscal Year 2019
Vision Statement “Over the next decade, engage and include all citizens in technology to create a safe, thriving and smart city.”
Overview of Agency Enterprise IT 800 MHZ Delivery E-911 CAD Radio Services Information 311 Call Engineering Security Geographic Information Citi Watch Fiber Services
Project Accomplishments Fiber E-911 CAD 800 MHZ Information 311 Engineering Security Free Wi-Fi Citi Watch Backup
MOIT CIP Limits Over 3 Years FY21 (G.O) $10M FY20 (G.O) $10M FY19 (GSF and G.O) $4M
Why is IT funding critical? Information Technology supports operations across all city agencies. Some such operations include: GIS CAD Property Tax Billing Parking Fines Water Billing 311 Citiwatch Snow Operations Modern infrastructure is necessary for: Increased data driven decision making Internet of Things (IOT) – Smart Cities A more agile government (paperless) Improved customer service experience for citizens
Why is funding needed? Aging 40+ year Main Frame System Systems failures and lack of support will jeopardize the City’s ability to collect its dues and receipts ($1.7B - $2B) Shrinking IT Human Capital Min staff age for Mainframe Team is 55+ Aging IT Infrastructure (Switches, Storage, UPS, Firewall, VPN) End of Life End of Support (10 year Life-Cycles) Increased Cyber-Security Threats No defense for Large Cyber Attack or Threats. Only 3 Security Professionals on staff Aging Application Platforms Share Point, Permit, Property Tax Systems with outdated Code/Security Risks – Over 95 applications, only 5 developers for the entire City
Why is funding needed? Lack of a Proactive IT Monitoring Command Center (NOC) No enterprise monitoring mechanisms Threats to public Safety Lack of redundant, optimized and IT resilient systems (E-mail, CAD, 311) Impacts Public Safety and communication – Dispatch and general agency operations Legacy and Manually Interfacing Systems and programs Resulting to error prone repeated processes Hours of manual labor and lack of paperless initiatives Lack of Innovation Centers and Partnerships Programs to attract Investors and talent Unable to compete – None Exists with MOIT
Why is funding needed? No Government Cloud to Synchronize City Work-Flows and automate processes No way to scale or improve operational efficiencies No Enterprise IT Governance and Policies Resulting in duplicate services and no benefit of enterprise purchasing power No True Continuity of Operations Plan (COOP) A simulated 911 Event or Flooding could cripple Baltimore City Data centers are five miles apart Compliance and regulatory challenges (HIPPA) - No standardization across City Agencies city Risk Audits Untapped Programs for Economic Development Untapped Revenue generators
FY19 Capital Request Summary UPS STORAGE VPN Planimetric GIS (117-036) (117-026) (117-025) (117-028) NETWORK INTERNET SWITCHES FIREWALL (117-031) (117-030) (117-019) (117-029) DESKTOP NOC GOV’T . CLOUD (117-020) (117-027) (117-033)
CIP Funding request by Fiscal Year $12,000 $10,300 $10,100 $10,000 $8,000 $5,300 $6,000 $4,500 $4,500 $4,050 $4,000 $2,000 $0 2019 2020 2021 2022 2023 2024
MOIT CIP Breakdown Request Over 6 years $6,000 $4,900 $5,000 $4,100 $4,000 $3,700 $3,800 $4,000 $3,300 $3,500 $2,550 $3,000 $1,950 $2,400 $2,400 $1,800 $2,000 $350 $1,000 $0 Storage Firewall VPN UPS Network Cloud Switches GIS Internet NOC Desktop Fiber Civic Leasing Tech 2019 2020 2021 2022 2023 2024 TOTAL
MOIT CIP Breakdown for FY 2019 – FY 2021 Summary CIP FY 2019 - 2021 $4,500 $4,000 $4,000 $3,500 $3,000 $2,100 $2,100 $2,200 $2,200 $2,500 $2,000 $1,800 $1,800 $1,500 $2,000 $1,350 $1,350 $1,200 $1,500 $1,000 $350 $500 $0 Storage Firewall VPN UPS Network Cloud Switches GIS Internet NOC Desktop Fiber Civic Leasing Tech 2019 2020 2021 Total
117-019 Replace Citywide Switches Replace legacy network switches supporting City- Watch CCTV cameras, email, fiber, and internet services. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $100 $1,000 $1,000 200 General Funds $100 $0 $0 Total CIP FY Request $200 $1,000 $1,000
117-020 Desktop Experience Standardize user desktop experience to a single pane of glass to publish applications, streamline desktop security and facilitate simple PC administration Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $1,000 $1,000 200 General Funds $100 $0 $0 Total CIP FY Request $100 $1,000 $1,000
117-025 Expand Storage Expand Storage hardware to support City critical business applications and services. Location: Baltimore City Source Funds 2019 2020 2021 100 G.O. Funds $1,500 $1,000 $1,000 200 General Funds $500 $0 $0 Total CIP FY Request $2,000 $1,000 $1,000
117-026 Install UPS Install battery power supply to prevent City email, internet, city financials and telephone systems from electrical power outages. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $100 $800 $800 200 General Funds $100 $0 $0 Total CIP FY Request $200 $800 $800
117-027 Implement a NOC Implement a network operations center to proactively monitor email, internet, switches and cyber-threats to foster a proactive approach to solving technology related issues. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $1,000 $1,000 200 General Funds $100 $0 $0 Total CIP FY Request $100 $1,000 $1,000
117-028 Upgrade the VPN Upgrade the virtual private network to connect remote City agencies to the City data centers. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $100 $800 $800 200 General Funds $100 $0 $0 Total CIP FY Request $200 $800 $800
117-029 Upgrade City Firewall Upgrade the firewall to support increasing network workloads and protect email, internet, permits and billing City applications from on-going cyber security threats. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $500 $500 200 General Funds $350 $0 $0 Total CIP FY Request $200 $500 $500
117-030 Upgrade Internet Upgrade City broadband internet to optimize access performance and efficiency to City applications in purchasing, share Point, financials, and payment systems. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $100 $600 $400 200 General Funds $100 $0 $0 Total CIP FY Request $200 $600 $400
117-031 Network Performance Optimize network performance to support increased data and application work-loads for e-mail, City- Watch, Citi-Stat, E-discovery, and telephone services. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $600 $600 200 General Funds $150 $0 $0 Total CIP FY Request $200 $600 $600
117-033 Government Cloud Consolidate, standardize and modernize the City IT infrastructure through Government hybrid cloud technologies to improve service level agreements and continuity of business operations. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $100 $1,000 $1,000 200 General Funds $100 $0 $0 Total CIP FY Request $200 $1,000 $1,000
117-036 Update Planimetric Data Upgrade a 16 year old planimetric data system used for building footprints, edge of pavement (sidewalk), streets, contours (elevation), trails, railroads, and vegetation. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $0 $0 200 General Funds $350 $0 $0 Total CIP FY Request $350 $0 $0
117-036 Fiber Program Establish a leasing programs to non governmental business or communities interested in leasing Fiber from the city to advance economic development. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $1,000 $1,000 200 General Funds $0 $0 $0 Total CIP FY Request $0 $1,000 $1,000
117-034 Civic Technology Establish community outreach innovation centers through partnerships and collaboration to foster continued learning and training for Baltimore residents. Location: Baltimore Source Funds 2019 2020 2021 100 G.O. Funds $0 $1,000 $1,000 200 General Funds $0 $0 $0 Total CIP FY Request $0 $1,000 $1,000
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