Can You Hear Me Now?? Communication skills for professional - - PDF document

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Sep 15, 2022 35 likes •96 views

Can You Hear Me Now?? Communication skills for professional advancement The MSP Communication Playground Physicians NCQA Credentialing Software Meetings Joint Commission Office Staff Administration Nurses People should HEAR us! 1. Pick any

SLIDE 1

Can You Hear Me Now??

Communication skills for professional advancement

SLIDE 2

The MSP Communication Playground

Credentialing Software Joint Commission Physicians Office Staff Nurses NCQA Administration Meetings

SLIDE 3

People should HEAR us!

1. Pick any object in this room and write it down.
2. I have difficulty communicating with _________.
3. This is the situation: ______________________.
4. I think it might be because _________________.
5. I wish I could ____________________________.
1. Handle your inner critic

Oh, you are SO not cute!! Oh, you are SO not cute!!

Why it works:

1. Often works on a variable ratio reinforcement

schedule

2. Positive Reinforcement
Self‐worth
3. Negative Reinforcement
Fear of failure

SLIDE 4

Howitzer Mantras

1. This is poison. Stop it!
2. These are lies.
3. Stop this ‐‐‐‐!
4. Shut up!
5. Get off my back!
6. Stop this garbage!
2. Evaluate your assumptions

SLIDE 5

Assumptions???

Credentialing Software Joint Commission Physicians Office Staff Nurses NCQA Administration Meetings

3. Articulate with your body
4. Replace broken words

SLIDE 6

To end:

Lessons From Lily

SPEAKER CONTACT INFORMATION

 Tami West

Morning Sky, LLC
info@tamiwest.com
Telephone: (615) 497‐7714
Web Site: www.tamiwest.com
Social Networking:
www.facebook.com/TamiWestSeminars
www. twitter.com/tamiwest

RESOURCES: TAMI WEST