Business Continuity in Action Business Continuity & Disaster - PowerPoint PPT Presentation

Bank of the Philippine Islands Business Continuity in Action Business Continuity & Disaster Resilience Forum May 2012 Property of the Bank of the Philippine Islands

OBJECTIVE Share KEY Business Continuity Management Program implementation in BPI Property of the Bank of the Philippine Islands

CONSIDER ……. ORGANIZING for Incident Response UNDERSTANDING your Critical Business Processes CONSTANTLY Be Ready to Respond LEARNING from EVERY Incident Property of the Bank of the Philippine Islands

ORGANIZING for Incident Response Property of the Bank of the Philippine Islands

TYPHOON ONDOY – Sept 2009 Property of the Bank of the Philippine Islands

ORGANIZING for Incident Response TYPHOON ONDOY – Sept 26,2009 -1:43 PM My SMS to Branch AREA BUSINESS HEADS “Have been requested to activate BCP due to the incessant rains that we are experiencing & causing widespread floods in MManila. When feasible & as long as they are not in harm's way, pls request your officers to report back the condition of their branch sites. Thank you. “ Property of the Bank of the Philippine Islands

ORGANIZING for Incident Response TYPHOON ONDOY – Sept 2009 RESPONSES via SMS Sept 26, 3:04 PM “flooded inside. Both officers unable to go to branch since all roads are impassable up to now. Will check branch as soon as weather and road conditions permit. “ Sept 27 – 9:33 PM “received info that our branch was severely flooded, reportedly up to the ceiling. Doors are open, maybe due to the force of the rampaging flood waters. Property of the Bank of the Philippine Islands

ORGANIZING for Incident Response President, COO, CORPORATE CRO, BCM Head Other Senior Officer s COMMAND CENTER Security, HR, Internal & External Communications, Technology, Premises CORPORATE BUSINESS UNITS SUPPORT BUSINESS AFFECTED UNITS Property of the Bank of the Philippine Islands

UNDERSTANDING your Critical Business Processes Property of the Bank of the Philippine Islands

UNDERSTANDing your Critical Business Processes Philippine Daily Inquirer – Business Section (6 October 2009 issue) Property of the Bank of the Philippine Islands

Define what is Essential Customers Business Partners Regulators PRODUCT / SERVICE / CHANNEL & SUPPORT SERVICES ASSESTS Property of the Bank of the Philippine Islands

CONSTANTLY Be Ready to Respond Property of the Bank of the Philippine Islands

CONSTANTLY Be Ready to Respond • Conduct drills regularly • Update plans accordingly • Keep BCM awareness high Property of the Bank of the Philippine Islands

LEARNING from EVERY Incident Property of the Bank of the Philippine Islands

LEARNING from EVERY Incident • Diarize all events • Incident Details • Response • Impact, Business Loss • Learnings • Assess Response & Update the Plan • Communicate the Learnings Property of the Bank of the Philippine Islands

TO CONCLUDE …… Property of the Bank of the Philippine Islands

BPI & BCM ORGANIZE for Incident Response UNDERSTAND our Critical Business Processes READY to Respond LEARN from EVERY Incident Property of the Bank of the Philippine Islands

Property of the Bank of the Philippine Islands

BE READY ALWAYS THANK YOU ! Property of the Bank of the Philippine Islands