Continuity and Recovery Planning Continuity and Recovery Planning Continuity and Recovery Planning Continuity and Recovery Planning When a drop When a drop When a drop When a drop becomes a becomes a becomes a becomes a flood… flood… flood… flood… Presented by Presented by Presented by Presented by Randee K. Slings, General Manager Randee K. Slings, General Manager Randee K. Slings, General Manager Randee K. Slings, General Manager Iowa Title Company Iowa Title Company Iowa Title Company Iowa Title Company
Are you Are you Are you Are you prepared? prepared? prepared? prepared? According to the USGS Iowa Water According to the USGS Iowa Water Science Center, stream flow reached Science Center, stream flow reached 149,500 cubic feet per second 149,500 cubic feet per second (previously estimating 500 year flood (previously estimating 500 year flood at 109,000 cfs). This was enough force at 109,000 cfs). This was enough force to shatter the entry door at Iowa Title to shatter the entry door at Iowa Title Company on June 11. Company on June 11.
Are you Are you Are you Are you prepared? prepared? prepared? prepared? The Flood of 2008 that devastated The Flood of 2008 that devastated Cedar Rapids and other eastern Iowa Cedar Rapids and other eastern Iowa towns should be a wake up call to all towns should be a wake up call to all businesses. businesses.
Are you Are you Are you Are you prepared? prepared? prepared? prepared?
Are you Are you Are you Are you Will you be able to recover AFTER the water recedes? Will you be able to recover AFTER the water recedes? prepared? prepared? prepared? prepared?
2008 Flood 2008 Flood 2008 Flood 2008 Flood Impact Impact Impact Impact • 18,623 estimated persons impacted • 18,623 estimated persons impacted • Flood crested at over 32 feet • Flood crested at over 32 feet • 10 square miles (14% of the city) • 10 square miles (14% of the city) • 125 miles of Iowa highway damaged • 125 miles of Iowa highway damaged • 7,198 parcels • 7,198 parcels by flood by flood • 5,390 residential • 5,390 residential • Railroad damage • Railroad damage • 1,049 commercial • 1,049 commercial • Impacted City Facilities included • Impacted City Facilities included • 84 industrial • 84 industrial • CityHall • CityHall • 51 agricultural • 51 agricultural • Public Works • Public Works • 486 non-profit • 486 non-profit • Library • Library • 138 other • 138 other • Bus Barn • Bus Barn • 72,428 tons of debris collected and • 72,428 tons of debris collected and • Parkades • Parkades removed as of 7/29/08 removed as of 7/29/08 • Golf Courses • Golf Courses • Transit buildings • Transit buildings
Business Business Business Business Disaster Disaster Disaster Disaster vs. vs. vs. vs. Continuity Continuity Continuity Continuity Recovery Recovery Recovery Recovery • The preparation that allows a • The preparation that allows a • Disaster Recovery is a substantial part • Disaster Recovery is a substantial part business to maintain their business to maintain their of Business Continuity of Business Continuity functionality in the face of a functionality in the face of a • The procedures, processes, and steps • The procedures, processes, and steps potentially disruptive event. potentially disruptive event. necessary to regain functionality after necessary to regain functionality after • The planning and activity by a • The planning and activity by a • The planning and activity by a • The planning and activity by a a potentially debilitating or disastrous a potentially debilitating or disastrous a potentially debilitating or disastrous a potentially debilitating or disastrous business that ensures critical business business that ensures critical business event. event. functions will be sustained for functions will be sustained for • The ‘post-disaster’ steps • The ‘post-disaster’ steps customers or other entities that access customers or other entities that access implemented to restore production implemented to restore production those functions. those functions. • Continuity • Continuity • The state or quality of being • The state or quality of being continuous continuous • An uninterrupted succession or flow • An uninterrupted succession or flow • The pro-active steps established in • The pro-active steps established in order to avoid or reduce loss of order to avoid or reduce loss of production production
What is the purposes? What is the purposes? What is the purposes? What is the purposes? • Maintain a level of • Maintain a level of • Protect the customer • Protect the customer service service base base • Restore the • Restore the • Protect integrity of • Protect integrity of organization to regular organization to regular records records business operations business operations • Protect work orders • Protect work orders • Minimize customer • Minimize customer • Protect production • Protect production impact impact • Protect Employment • Protect Employment • Minimize lost • Minimize lost production production
Why is it important? Why is it important? Why is it important? Why is it important? • Competitors may not be impacted – you need • Competitors may not be impacted – you need one or you may not be in business one or you may not be in business • Money – planning will help minimize financial • Money – planning will help minimize financial impact – cannot control loss of some, but can impact – cannot control loss of some, but can impact – cannot control loss of some, but can impact – cannot control loss of some, but can restore production so loss isn’t compounded restore production so loss isn’t compounded • Minimizes stress during stressful times • Minimizes stress during stressful times
Steps to start… Steps to start… Steps to start… Steps to start… Basics… Basics… • Identify risks • Identify risks • Determine likelihood of risks • Determine likelihood of risks • Prioritize the risk analysis • Prioritize the risk analysis • Rank the probability and impact • Rank the probability and impact Rank the probability and impact Rank the probability and impact • Analysis of Risk • Analysis of Risk • Development of Plan • Development of Plan • Implementation of Plan • Implementation of Plan • Maintenance/Review/Revise • Maintenance/Review/Revise
Identify Risks Identify Risks Identify Risks Identify Risks Risks – what are the risks Risks – what are the risks • Technical • Technical – Example: Computer virus – Example: Computer virus • Natural • Natural Natural Natural – Flood/Tornado – Flood/Tornado • Human • Human – Employee Turnover – Employee Turnover – Pandemic – Pandemic
Identify: Examples of Risks Identify: Examples of Risks Identify: Examples of Risks Identify: Examples of Risks • Computer viruses or worms • Computer viruses or worms • Ice • Ice • Hacking • Hacking • Snow • Snow • Electrical failure • Electrical failure • Traffic Accident • Traffic Accident Traffic Accident Traffic Accident • Internet interruption • Internet interruption Internet interruption Internet interruption • Vendor failure • Vendor failure • Intranet interruption • Intranet interruption • Legal • Legal • Power outages • Power outages • Recession • Recession • Tornados • Tornados • Reputation • Reputation • Floods • Floods • Personnel loss • Personnel loss • Epidemics • Epidemics
Determine Likelihood of Risk Determine Likelihood of Risk Determine Likelihood of Risk Determine Likelihood of Risk Likely Likely Less Likely Less Likely • Personnel • Personnel • Earthquake • Earthquake • Computer viruses or worms • Computer viruses or worms • Traffic Accident • Traffic Accident • Legal • Legal • Terrorist Attack • Terrorist Attack Terrorist Attack Terrorist Attack • Electrical failure • Electrical failure Electrical failure Electrical failure • Massive Computer Failure • Massive Computer Failure • Internet interruption • Internet interruption • Complete Governmental • Complete Governmental • Intranet interruption • Intranet interruption Shutdown Shutdown • Power outages • Power outages • Tornados/Floods • Tornados/Floods • Epidemics/Pandemics • Epidemics/Pandemics
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