BUILDING TRUST IN A BUILDING TRUST IN A DISTRUSTFUL WORLD: - - PowerPoint PPT Presentation

building trust in a building trust in a distrustful world
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BUILDING TRUST IN A BUILDING TRUST IN A DISTRUSTFUL WORLD: - - PowerPoint PPT Presentation

BUILDING TRUST IN A BUILDING TRUST IN A DISTRUSTFUL WORLD: DISTRUSTFUL WORLD: SOCIAL ACCEPTABILITY AND SOCIAL ACCEPTABILITY AND THE NORTHWEST FOREST THE NORTHWEST FOREST PLAN PLAN Overview of presentation Overview of presentation


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SLIDE 1

BUILDING TRUST IN A BUILDING TRUST IN A DISTRUSTFUL WORLD: DISTRUSTFUL WORLD:

SOCIAL ACCEPTABILITY AND SOCIAL ACCEPTABILITY AND THE NORTHWEST FOREST THE NORTHWEST FOREST PLAN PLAN

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SLIDE 2

Overview of presentation Overview of presentation

  • Definition and assumptions
  • Trust and social acceptability
  • Trust and governance
  • Factors that diminish trust
  • Challenges to revitalizing trust
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SLIDE 3

“ “No universally accepted scholarly No universally accepted scholarly definition of trust definition of trust” ”

  • Two necessary conditions:

– Condition of risk – Condition of interdependence

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SLIDE 4

“ “Trust Trust… …is is… …the expectation the expectation… …that that another another’ ’s future actions will be s future actions will be beneficial, favorable, or at least beneficial, favorable, or at least not detrimental to one not detrimental to one’ ’s interests s interests” ”

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SLIDE 5

Assumptions Assumptions

  • Dynamic and can co-exist with distrust
  • Occurs at different scales:

– Interpersonal

  • Honesty
  • Benevolence
  • Reciprocity

– Institutional

  • Fairness
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SLIDE 6

Assumptions Assumptions

  • Derives from group membership, repeated

exchanges, credentials or rules

  • Trust is hard to build, easy to lose
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SLIDE 7

Functions of trust Functions of trust

  • Enables cooperative behavior
  • Promotes adaptive endeavors
  • Reduces harmful conflict
  • Decreases transaction costs
  • Facilitates responses to crises
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SLIDE 8

Social acceptability and trust Social acceptability and trust

  • Effective, sustainable policies must be:

– Biophysically possible – Economically feasible – Socially acceptable

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SLIDE 9

Factors affecting social judgments: Factors affecting social judgments:

  • Context
  • Knowledge
  • Visual impacts
  • Planning and decisionmaking processes

and…

  • Inter-personal and institutional trust
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SLIDE 10

When social acceptability When social acceptability cannot be achieved, legal and cannot be achieved, legal and political remedies often are the political remedies often are the

  • nly means of resolution
  • nly means of resolution
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SLIDE 11

Trust, governance, and the NFP Trust, governance, and the NFP

  • System of governance founded in distrust
  • Public trust in institutions low
  • Forest Conference prompted by low trust
  • FEMAT and NFP steeped in distrust
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How is trust lost? How is trust lost?

  • Over-reliance on contracts
  • Role expectations in flux
  • Abuse/misuse of power
  • Incompetence, complacency
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What challenges face us? What challenges face us?

  • Organization theory…relatively devoid of

references to (how) organizations can build trust

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SLIDE 14

Challenges? Challenges?

  • Fostering trust takes time
  • Trust is important, but it’s not the only

factor

  • Leadership and institutions matter
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SLIDE 15

Challenges? Challenges?

  • Augment rule-based trust (laws, S&Gs)

with building interpersonal trust

  • Promote organizational stability and clear

role expectations

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SLIDE 16

Challenges? Challenges?

  • Seek opportunities for self-criticism
  • Promote inter- and intra-organizational

trust

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SLIDE 17

Challenges? Challenges?

  • Promote norms of care within agencies

and schools

  • Distrust, like conflict, will always be with us
  • Do what we say we’ll do