BOROUGH OFFICER LIASION GROUP HEALTH EMERCENCY BADGE REVIEW Health - - PowerPoint PPT Presentation

BOROUGH OFFICER LIASION GROUP HEALTH EMERCENCY BADGE REVIEW

Health Sector Response

• Survey release date: Thursday 13 December 2018
• Survey emailed to 732 current HEB users
• Placed in NHS England (London) and the Health London

Partnership newsletters and bulletins to reach a wider audience

• 240 Health Sector professionals completed the survey
• The results…

How would you rate your understanding of the Health Emergency Badge Scheme in terms of: Reason, Rules and the Application process.

83.47% 13.98% 2.54% 65.68% 24.15% 10.17% 64.41% 24.58% 11.01%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

GOOD AVERAGE POOR

The rules governing the use of the badge The application process The reason for the scheme

Who responded to our questionnaire

62 93 1 15 4 9 3 4 9 10 4 20 6

10 20 30 40 50 60 70 80 90 100

ADMIN MANAGER CHIEF MEDICAL TECHNOLOGIST NURSE CLINICAL LEAD MATRON CONSULTANT DIRECTOR DISTRICT NURSE DR/GP MIDWIFE SELF UNSURE

Please rate your experience of applying for a Health Emergency Badge

5.40% 7.21% 19.37% 41.44% 26.58%

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00%

VERY POOR POOR AVERAGE GOOD VERY GOOD

How can we improve our service?

6 5 4 7 21 1 9 4 3 4 2 1 1 2

5 10 15 20 25

EXPIRY NOTIFICATION CRITERIA COMMUNICTION/AWARENESS PAYMENT OPTIONS ON-LINE APPLICATION DELIVERY OPTIONS PROCESSING TIME AUTOMATIC RENEWAL HAPPY WITH SERVICE FORM TOO COMPLICATED FREE BADGES LONGER EXPIRY DATE DUPLICATE APPLICATIONS MORE PER PRACTICE

What would be the benefits of an on-line processes

121 25 25 93 3 20 2

20 40 60 80 100 120 140

EASIER PREVENT DELAY AUDIT TRAIL EFFICIENCY SECURITY PAPERLESS RENEWAL PROCESS

Why would you prefer to retain the paper application?

3 2 1 2 8

1 2 3 4 5 6 7 8 9

PERSONAL CONTACT WITH LONDON COUNCILS STAFF STATUS QUO PAYMENT OPTIONS DON'T MIND EITHER WAY INTERNAL PROCESSES

How do you share and distribute your Health Emergency Badges within your organisation?

54.93% 13.62% 31.45%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

ALLOCATED TO INDIVIDUALS ALLOCATED ON A FIRST COME, FIRST SERVE BASIS OTHER (PLEASE SPECIFY)

cont…/Other distribution methods

37 28 2 10 20 1 5 10 15 20 25 30 35 40 Pre-booking Teams Priority cases Community based services Individuals As Required

Are your Health Emergency Badges held in a secure place when not in use?

93.43% 1.88% 4.69%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%

YES NO I DON'T KNOW

Taking into consideration the current design of the Health Emergency Badge, which of the following improvements would you benefit from?

9.91% 16.51% 65.00% 8.58%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

1

(NO CHANGE) (DASHBOARD SIMILAR TO BLUE BADGE) (PER PERSON) (PER VEHICLE)

What do you consider an emergency?

9 8 9 35 3 1 38 16 5 64 21 1

10 20 30 40 50 60 70

HOME VISIT - DISTRICT NURSE HOUSEBOUND ELDERLY PALLIATIVE POLICE ASSISTANCE HOSTEL ASSISTANCE MENTAL HEALTH HOME VISIT - GP HOME VISIT - NURSE GENERAL MATERNITY DOMESTIC VIOLENCE

Do you keep records of the emergencies attended by your staff using a Health Emergency Badge?

37.44% 50.25% 12.32%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

DON’T KNOW NO YES

How many Penalty Charge Notices has your organisation received in the last 12 months whilst displaying a Health Emergency Badge?

48.51% 24.75% 3.96% 1.49% 2.48% 18.81%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

1

(DON’T KNOW) (15+) (11-15) (6-10) (0) (1-5)

THANKS